Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(30,327 Reviews)
Rating breakdown 30,327 reviews
5 Stars
25,963
4 Stars
3,423
3 Stars
587
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Customer Rating
2
reduced functionality
on September 28, 2026
Posted by: Disappointed
Expertise:Intermediate
The camera is great and the phone is a good phone but I shall never buy another S ultra. I gave my wife my 24 and that was a mistake. one of the main functions that I kept buying this was the S pen. it now sucks! it is no more than a stylist; I can buy that for just about any phone. When they removed the blue tooth, they made the stylist over all worthless for me. One of the mane functions that I kept was the ability to take pictures. They say use the palm function, if I get over 6 foot away the phone does not recognize anything. When I get ready to update i have many choices to look at, with the same functions. I have bought my last S Ultra
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
2
Response from Samsung USBy R&R Team, September 30, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. If you have a Galaxy Watch you can also use this device as a remote camera shutter for your phone. We have provided a link to the Samsung Support Team for your convenience if you have any questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Handheld Computer!
on September 28, 2026
Posted by: Sunshyn33
[This review was collected as part of a promotion.] I chose my Samsung phone for all of the customization features it offers. I won't even try another phone because I hear from friends who have the red fruit phone, that they can't do half of the things I can. I have confidence that it S25 Ultra can handle shopping to complex work issues.
I would absolutely recommend a Galaxy phone to anyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device offers an exceptionally sophisticated
on September 28, 2026
Posted by: Soldierbeetle
[This review was collected as part of a promotion.] This device offers an exceptionally sophisticated This device offers a truly impressive experience with its sleek design and reliable performance. Every interaction feels seamless thanks to the intuitive interface and responsive screen quality. Capturing memories is a delight as the camera produces stunning results in various lighting conditions. Its long battery life ensures that you can stay connected throughout your busiest days without worry. Choosing this model is a wonderful decision for anyone seeking both style and functionality in a mobile companion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung Galaxy Phones
on September 28, 2026
Posted by: JANDER02
[This review was collected as part of a promotion.] I chose the S25 Ultra as my daily driver, and it has been fantastic. The screen is massive, super bright, and easy to see even in direct sunlight. Everything feels lightning fast, whether I am jumping between apps or multitasking through a busy workday without any lag or heating issues. I use the built-in pen all the time for quick notes and signing documents, which is super handy. The camera is also top-notch, pulling in crisp detail and handling zoom shots easily (same goes for videos). Overall, it is a solid, reliable device that handles everything I throw at it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My review of the Galaxy S25 ultra phone.
on September 28, 2026
Posted by: AzKeith2004
[This review was collected as part of a promotion.] I am a user of Samsung phones, watches and ear buds, not to mention tv, sound bars and appliances. The reason I choose to continue to buy Samsung products is the unmatched quality and service. Their state of the are designs the use of AI in there products are ahead of the competition. The galaxy s25 I currently own with it's NPU and advanced CPU made it the clear choice for me.
The advancements with the camera cemented the purchas for me. AI editing is intuitive and makes removal of unwanted items are a breeze.
The advancements with the camera cemented the purchas for me. AI editing is intuitive and makes removal of unwanted items are a breeze.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I chose this model becaude it is dependible
on September 28, 2026
Posted by: matcojerry
[This review was collected as part of a promotion.] I chose this model because it is dependible and easy to use. I chose this model because of the big screen when you are older you need things to be easy to see. It has great sound quality and it has great video quality. I can easily hook it up to my computer and watch my race car go down the track.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love My S25 Ultra
on September 28, 2026
Posted by: S25UltraBaby
[This review was collected as part of a promotion.] I’ve been very impressed with the Samsung Galaxy S25 Ultra. The phone is fast, smooth, and extremely responsive, even when running several apps at once. The display is absolutely beautiful, bright, sharp, and clear, and the camera takes outstanding pictures and videos.
Battery life has been very good, and I really like the amount of customization Samsung provides. The S Pen is another great feature and comes in handy more often than I expected. Call quality, Wi-Fi performance, and everyday reliability have also been excellent.
There are a lot of smartphones available, but the S25 Ultra truly feels like a premium device. It combines performance, an excellent camera, a gorgeous screen, and plenty of useful features in one phone. I’m extremely satisfied with my purchase and would definitely recommend the Samsung Galaxy S25 Ultra. Five stars! ⭐⭐⭐⭐⭐
Battery life has been very good, and I really like the amount of customization Samsung provides. The S Pen is another great feature and comes in handy more often than I expected. Call quality, Wi-Fi performance, and everyday reliability have also been excellent.
There are a lot of smartphones available, but the S25 Ultra truly feels like a premium device. It combines performance, an excellent camera, a gorgeous screen, and plenty of useful features in one phone. I’m extremely satisfied with my purchase and would definitely recommend the Samsung Galaxy S25 Ultra. Five stars! ⭐⭐⭐⭐⭐
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful, Beautiful, and Packed With Features
on September 28, 2026
Posted by: Jeans21
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra because I wanted a phone that could handle everything I do without compromise. After using it, I’m really impressed with the overall experience.
The display is absolutely gorgeous, with a great size and clarity that makes watching videos, browsing social media, and looking at photos feel amazing. The camera system is also one of my favorite features—the photos are detailed, sharp, and look great in different lighting conditions.
I also really enjoy the S Pen because it makes taking quick notes, editing photos, and getting things done much easier. The performance is extremely smooth, and switching between apps feels effortless.
Samsung has also done a great job integrating AI features into the phone. They’re useful for everyday tasks and make the S25 Ultra feel like more than just a smartphone.
Overall, the Galaxy S25 Ultra feels premium, powerful, and reliable. It’s a phone I can use for entertainment, photography, communication, work, and everyday life, and I’m very happy with my choice.
The display is absolutely gorgeous, with a great size and clarity that makes watching videos, browsing social media, and looking at photos feel amazing. The camera system is also one of my favorite features—the photos are detailed, sharp, and look great in different lighting conditions.
I also really enjoy the S Pen because it makes taking quick notes, editing photos, and getting things done much easier. The performance is extremely smooth, and switching between apps feels effortless.
Samsung has also done a great job integrating AI features into the phone. They’re useful for everyday tasks and make the S25 Ultra feel like more than just a smartphone.
Overall, the Galaxy S25 Ultra feels premium, powerful, and reliable. It’s a phone I can use for entertainment, photography, communication, work, and everyday life, and I’m very happy with my choice.
Value
5
Written by a customer while visiting Samsung US