Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(30,185 Reviews)
Open Ratings Snapshot
Rating breakdown 30,185 reviews
5 Stars
25,897
4 Stars
3,414
3 Stars
567
2 Stars
152
1 Star
155
85%of customers recommend this product. 
(
943 out of 1,103
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Customer Rating
2 out of 5
2
No more BT stylus.
on May 25, 2025
Posted by: Nobody
Nice phone but the one thing I use that they took away is the Bluetooth stylus. You can no longer use it for remote shutter activation.
Response from Samsung USBy R&R Team, May 27, 2025
Hi Nobody, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when a feature you have used previously has been changed. We have provided a link to the full device manual that will highlight the usage of hand gestures and voice commands you can use to control your phone camera from a distance to help you capture the photos and videos you are seeking. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
No one wants a useless button after it did so much
on May 25, 2025
Posted by: Echo
Expertise:Intermediate
Verified Purchase:Yes
Where is the release of a separate Bluetooth spen i heard you did it in the uk and tgat the phone still has the charging coil
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The usual
on May 24, 2025
Posted by: Chakkablankz
from Philadelphia
Expertise:Intermediate
Verified Purchase:Yes
4 stars bc Bluetooth was removed from spen, and im concerned about future timely software updates. Other than that its everything I'd expect from a galaxy ultra
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Hi there Chakkablankz, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and features of your new device. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also shared a link to the full device manual to help you discover the hand gestures and voice commands you can use with your device. We have lastly shared a link to the Samsung Support Team to help if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone charger
on May 24, 2025
Posted by: Marcus Benny
from Louisiana
Expertise:Intermediate
Verified Purchase:Yes
The only problem I had with the order is it didn't include a charger.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 28, 2025
Hey Marcus Benny, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We have made a commitment to reduce the amount of electronic waste to work towards a better future. If you have a previous charging adapter from a purchase you can absolutely usei t with your new phone. We do have adapters available for you if that is not the case. We have provided a link to the Samsung Support Team if you have questions about available adapters. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Rushed process
on May 24, 2025
Posted by: Anonymous
from Florida
Expertise:Expert
Verified Purchase:Yes
Love my phone, but it doesn't feel brand new. The volume is not very good, and the battery doesn't last a full day. For the price I paid, I think I received a refurbished phone.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hi Candi Davis, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you love the features of your new phone, and we would love to help you resolve the frustrations you mention experiencing. The battery life should maximize after a short period of usage, and the device makes adjustments to your specific consumption. If this is not your experience we have provided links to troubleshooting guides to help you maximize the battery life. We have also shared links to articles to help you with the speaker of your device, and enhanced audio settings. We have lastly, shared a link to the Samsung Support Team if these experiences continue or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung 25
on May 24, 2025
Posted by: Kristen
Verified Purchase:Yes
Love it!!! Definitely a good product..love it so much
Response from Samsung USBy R&R Team, May 28, 2025
Hi Kristen, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how m uch you lov eyour new device, and are finding it so good for your usage. We have provided a link to the full device manual to help you discover additional features like Galaxy AI, and also to the Samsung Support Team to address any questions one on one with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Subpar camera, lack of Bluetooth in S-Pen.
on May 23, 2025
Posted by: MIKEYGI
Expertise:Intermediate
Awesome battery and screen, plus cool AI stuff, but... the 10x and 30x zoom is worse than the S22 Ultra. The S Pen also lacks Bluetooth. If you've got an S22, S23, or S24 Ultra, don't bother upgrading; it's just not worth it.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hey Mikeygi, thank you for your feedback on your Samsung Galaxy S25 Ultra. WE are happy to hear that you are so pleased with the battery, display, and features of Galaxy AI. We have provided links to articles to help you with the camera features and redesigned S Pen features. We have also provided a link to the full device manual that will help you discover hand gestures and voice commands that can also be used from a distance with your camera. Lastly, we have provided a link to the Samsung Support Team if you continue to experience frustrations or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
It was great except for
on May 23, 2025
Posted by: Jcme0072
from Arkansas
this device glitches. it deletes apps, folders, photos. Blocks my calls and messages, deletes important files, alters things on its own. Makes calls without my consent, sends texts that are not onky incorrect but to people I don't want to speak to, and changes words to horrible alternatives after the sending of and causes the lose of jobs as well as interest in communication period because i get sick of typing and retyping and it deletes it or changes it and it is absolutely not okay.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hey Jcme0072, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how valuable your phone is to you every day for both personal and professional needs. We have provided a link to the Samsung Support Team for your convenience. These experts can work with you one on one to resolve this frustration you mention experiencing with your device. We have also provided a link to an article if there are specific applications with this experience. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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