Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(30,016 Reviews)
Rating breakdown 30,016 reviews
5 Stars
25,747
4 Stars
3,395
3 Stars
567
2 Stars
152
1 Star
155
85%of customers recommend this product.
(
943 out of
1,103)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
This phone is AWESOME!
on August 17, 2026
Posted by: MNisser
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra about a year ago. I upgraded from the S22 Ultra and the S25 made my life so much easier. Being a Safey Officer/Emergency Manager, you need names and numbers right away. I used to carry 2 cell phones and after I got the S25, I didn't need the other phone. Getting information faster to the right people was amazing! I have so much faith in Samsung, I just ordered the Galaxy Z Fold 8. Keep making great products!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superb device!
on August 17, 2026
Posted by: Diccabilities
[This review was collected as part of a promotion.] I chose this device because it is amazing performance for gaming and I was not disappointed. It surpasses even the newest iphones and does not get hot. Thank you Samsung. I look forward to the S26 Ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Master of Mediocre
on August 17, 2026
Posted by: astroboy
[This review was collected as part of a promotion.] The phone is okay. It's obviously flashy, super fast, and has great specs. But daily use can be frustrating. Alarms will suddenly silence themselves, AI "features" galore, theme store full of slop (and it's impossible to search for good themes). I paid top dollar but don't get the best experience.
Value
3
Response from Samsung USBy R&R Team, August 20, 2026
Hello Astroboy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not meeting your expectations in functionality. We have provided a link to the complete manual to help you customize your device including the themes. We have also provided a link to the Samsung Support Team to assist you further with the aspects of your device that are not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love all samsung galaxy phones
on August 17, 2026
Posted by: Tina2007
[This review was collected as part of a promotion.] I only chose samsung phone for my family, since they are reliable and don't break easy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Why I Chose My Samsung Galaxy S25 Ultra
on August 17, 2026
Posted by: AlexJoice
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra because the battery lasts a long time, which is perfect for how much I use my phone every day. I especially love playing my favorite game on it because the large screen, smooth performance, and long battery life let me play for a long time without constantly worrying about charging. I also enjoy taking pictures, watching videos, browsing the internet, and staying connected with family and friends. The S25 Ultra has been a great phone for me, but I am also excited and willing to upgrade in the future to try another Samsung Galaxy phone and see what new features Samsung has to offer. I am glad I chose Samsung because the S25 Ultra has been reliable, fun to use, and a phone I can enjoy every day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is my personal computer. In my hand
on August 17, 2026
Posted by: Wilie2p
[This review was collected as part of a promotion.] I take care of all my banking internet transactions. Social media content in all whip this phone. No, I had a problem. Everything is seamless and smooth. I love this device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on August 17, 2026
Posted by: Losquared
[This review was collected as part of a promotion.] I chose this phone due to the AI features helping me stay organized in my day to day. It gives me calender updates and reminders and let's me know who I havent connected with in awhile.
Im forever a Samsung girly
Im forever a Samsung girly
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
this product is genial
on August 17, 2026
Posted by: Pollito
[This review was collected as part of a promotion.] i have samsung for 10 years i like the funtions n everything
Value
5
Written by a customer while visiting Samsung US