Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(30,357 Reviews)
Rating breakdown 30,357 reviews
5 Stars
25,984
4 Stars
3,430
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
A few problems otherwise love the phone
on September 7, 2026
Posted by: Spreena87
[This review was collected as part of a promotion.] Photo and video quality are great overall. I do have issues with it not wanting to charge. It will say there is debris or moisture in the charging port when there is not. It has gotten to the point where it does not charge wired now, it has to be wireless. The battery drains super fast as well. Other than that I love the phone.
Value
3
Response from Samsung USBy R&R Team, September 10, 2026
Hi Spreena87, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not functioning as intended or expected. We have shared links to resources to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you with the experience you mention with the charging port of your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy s25 ultra
on September 7, 2026
Posted by: Melissa
[This review was collected as part of a promotion.] I chose my galaxy ultra because I had the money an wanted the best flagship device there is. An I wasnt upset . I like it so much .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I use this phone everyday with no problems
on September 7, 2026
Posted by: Cjs2005
[This review was collected as part of a promotion.] I chose to buy the s25 ultra because it was the best phone at the time and im still using and loving it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 7, 2026
Posted by: Clay1965
[This review was collected as part of a promotion.] I chose this one because of the features. Work great and fast. Love having the pen with it as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quality Excellence Performance
on September 7, 2026
Posted by: BauerPower
[This review was collected as part of a promotion.] I chose the s25 ultra based on it's camera and performance. I have been on the s series since the 22 uktra was released. And I am here to stay. Samsung brings performance, quality, & excellent phones to the market. And the same series does not disappoint. Well done Samsung well done!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
thos product is in good condition i got it 1 year
on September 7, 2026
Posted by: Daniel
[This review was collected as part of a promotion.] i git it sincvcvcvere 1 year ago and i updated it to one ui 8.5 and he it running it perfectly and he is elegible for one ui 9 and one ui 9.5 i can run samsung dex and the other thing of thos phone that i can run games with it and i can watch yt on it and it supports kuda drop and i t can screen cals that idk who they are and the galaxy ai asks the caller who they are calling and it has photo assist and i can make the battery longer with the maximum battery saver
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I chose Samsung!
on September 7, 2026
Posted by: Happycostumer2
[This review was collected as part of a promotion.] I consider my Samsung Galaxy S25 Ultra an excellent device; it offers great battery performance and speed, and is capable of handling very complex tasks without showing any signs of overheating or excessive battery drain. An excellent product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a great phone
on September 7, 2026
Posted by: Bparker77
[This review was collected as part of a promotion.] I chose this device, because of the long list of features that it has. I enjoy the memory capacity, the picture quality, the camera quality, the software features, the speed of processing, it's ability to play games, video quality when watching YouTube, it's music output thru stereo speakers. I mean there's not much it can't do, it has good quality anti glare screen, it's smooth refresh rate, an s pen for tasks that are needed. I've always used a Galaxy S model phone, and none of them have been a let down to me. I will enjoy it for years, and will look forward to the newest models available for upgrading, because Samsung delivers on solid platforms that work, are well built, good looking, and packaging tons of powerful features.
Value
5
Written by a customer while visiting Samsung US