Customer reviews from Google LLC
Google - Refurbished Good - Pixel 6 Pro 128GB (Unlocked) - Cloudy White
Average customer rating
4.1
(2,099 Reviews)
Rating breakdown 2,099 reviews
5 Stars
1,070
4 Stars
521
3 Stars
282
2 Stars
121
1 Star
105
72%of customers recommend this product.
(
1,511 out of
2,096)
Customer Reviews for Google - Refurbished Good - Pixel 6 Pro 128GB (Unlocked) - Cloudy White
Customer Rating
2
It could be way better
on January 29, 2022
Posted by: Johnny82
I was excited to have the fingerprint read back, but it isn't good at all. The new fingerprint reader compared with smart lock that doesn't always work really makes for a bad time. I was also hoping to use a C to HDMI cable, since I am at hotels a lot, but that is a flop too. When I use Bluetooth there audio connection hiccups so bad. The assistant still isn't great and reminds me why I mainly use Alexa at the house. The curved screen is pointless and makes gestures hit or miss now. I wish I could go back to my Pixel 4. I would return this phone for a Samsung if I could. It was not worth the money and could be so much more.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, February 11, 2022
We appreciate your feedback and are sorry to hear that you are having issues with your new Pixel.
For help with troubleshooting fingerprint issues, please visit: https://goo.gle/3oahQBG
If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with troubleshooting fingerprint issues, please visit: https://goo.gle/3oahQBG
If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
5
Google pixel 6 pro
on January 29, 2022
Posted by: Herman
So I just purchased a new Google pixel 6 pro. I used to be an iPhone user. I'm loving the Google pixel 6 pro. It has so much to offer. My calls are very very clear. Great phone if you are an iPhone user, you may want to think about switching over to Google Pixel 6 pro.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Great Phone. Sloooow Charge
on January 29, 2022
Posted by: Jon D
Great Phone. Real fast. Crisp Screen and sharp Camera. Everything you want except charge speed.I have the recommend chargers both direct and wireless and it take forever ♾️. Overnight charging works good and it is always 100% when I wake up. Love the 5G speeds.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Terrible
on January 29, 2022
Posted by: Anonymous
Worst front facing camera I've ever had in a smart phone, returned in 2 days and reactivated my Pixel 2XL. Waste of other good features and super disappointed I couldn't upgrade. They NEED some software fixes.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, February 11, 2022
We appreciate your feedback and are sorry to hear that you are having issues with your new Pixel.
If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
4
Transition from Samsung
on January 29, 2022
Posted by: Afred
I believe this will be a great phone, however I'm surprised at the learning curve when transitioning after a decade of Samsung Galaxy phones. Great pics, but not the editing options I'm used too. Maybe more me than the phone, but I thought it would be more similar.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Upgrade from Google Pixel 5 BUT many issues
on January 29, 2022
Posted by: Taras
The phone itself is good but their are so many issues with it. The good is it definitely is faster, screen is better, the camera is awesome (best upgrade in years) and the screen is bigger. The bad is that the battery is definitely about the same as the Pixel 5 because of the better/brighter screen. Things like the google assistant as of January 2022 is bad. It keeps disconnecting when asking a question, google disabled the "beep" after saying hey google, and sometimes google stops listening to you all together and will not listen to you. Along with that, the auto rotate also does not work all the time and the auto brightness is finicky. However, I still think the phone is worth it and hopefully google sees this review and addresses these issues in the next couple months. If they don't, then I would not recommend the google pro 6 and would just recommend the pixel 6.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, February 11, 2022
We really appreciate your feedback, and we are sorry to hear that you are having issues with your new Pixel.
We try to upgrade our battery experiences year-over-year, with software features like Adaptive Battery and Battery Saver to continue extending the Pixel’s battery life.
To fix battery drain issues, please visit: https://goo.gle/BatteryDrain
If you continue to experience these issues, we recommend contacting our customer support. (From your phone click on Settings > Tips & support > Contact us)
We try to upgrade our battery experiences year-over-year, with software features like Adaptive Battery and Battery Saver to continue extending the Pixel’s battery life.
To fix battery drain issues, please visit: https://goo.gle/BatteryDrain
If you continue to experience these issues, we recommend contacting our customer support. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
4
Nice but not great
on January 29, 2022
Posted by: Carutah
I replaced my Pixel with the 6Pro. With the exception of the camera and especially the Magic Eraser tool, I'm not overly impressed. It takes longer due to more actions to get to the Home Screen, to clear pages and even to turn it off. There is no Home Button and to turn off the phone you need to push two buttons instead of one. There's also the occasional phone slowdown which requires a restart.
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
3
Fingerprints...eh...
on January 29, 2022
Posted by: Francis A.
I previously owned a Pixel 3 XL and the fingerprint security was GREAT! As phones evolve you would think the features that already exist would get better, however, I persistently have issues with the phone recognizing my fingerprints. I make sure that I follow the instructions when setting it up and I even tried turning the sensitivity up hoping it would help. The phone has some great features but the fingerprint accessibility is important to me. I hope there is an update to fix this soon!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, February 3, 2022
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
For help with troubleshooting fingerprint issues, please visit: https://goo.gle/3oahQBG
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with troubleshooting fingerprint issues, please visit: https://goo.gle/3oahQBG
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC