Customer reviews from Google LLC
Google - Refurbished Good - Pixel 6 Pro 128GB (Unlocked) - Cloudy White
Average customer rating
4.1
(2,099 Reviews)
Rating breakdown 2,099 reviews
5 Stars
1,070
4 Stars
521
3 Stars
282
2 Stars
121
1 Star
105
72%of customers recommend this product.
(
1,511 out of
2,096)
Customer Reviews for Google - Refurbished Good - Pixel 6 Pro 128GB (Unlocked) - Cloudy White
Customer Rating
3
lots of great - a few critical issues
on February 3, 2022
Posted by: Davmore
Love the display and camera. Battery last a long time. Major gripe is the fingerprint reader seems to only work intermittently. Lots of frustration tiring to quickly get into the phone moving my thumb all around trying to get it to read.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, February 8, 2022
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
For help with troubleshooting fingerprint issues, please visit: https://goo.gle/3oahQBG
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with troubleshooting fingerprint issues, please visit: https://goo.gle/3oahQBG
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
5
Works good
on February 3, 2022
Posted by: lanceroni123
Huge upgrade from my s8 . The camera is crazy and I have had to force myself to use my DSL instead when I am out and about. So far no major issues except a few wifi call settings. Still getting used to it but a major upgrade for me. Very speedy experience.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Not as good as expected
on February 3, 2022
Posted by: funnyfarm
I've had this phone for a little over a week. So far I am not impressed. I had the Google pixel 3XL and loved it, this phone constantly drops signal. Half the time if I try to edit a photo it tells me it is unable to connect. I do not get all my Facebook messages, you have to hit the power button and the volume up button if you want to turn the phone off or restart it. The camera seems pretty good so far.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, February 3, 2022
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
For help with fixing network connection problems, please visit: http://goo.gle/3sYJmm8
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with fixing network connection problems, please visit: http://goo.gle/3sYJmm8
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
4
Good phone
on February 2, 2022
Posted by: Goldfish1212
from New York, NY
Gender:Female
[This review was collected as part of a promotion.] This is the newest phone by Google and it's their best one yet! I love the photo editing features. It has great storage space and responds quickly. I've dropped this at 5ft high and there's not a single dent. It's like the Nokia of smartphones because it's also kinda heavy/bulky. It doesn't come with an adapter.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Only two complaints
on February 2, 2022
Posted by: R.R.
I really got used to the fingerprint sensor on the back of the phone and miss that.Gesture navigation being the default setting was frustrating. Spending the time learning a new, slightly complex set of gestures for the same things that three buttons on the bottom does; not fun. I was sad when I thought I was stuck with gesture navigation and relieved when I found the option to turn it off.That is all for now. Still too early to tell.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
good, and always getting better
on February 2, 2022
Posted by: kyle
This phone is great. There are a few bugs here and there, but nothing that really gets in the way of your regular, everyday use too much. while it is nice to have the fingerprint scanner for the biometrics, part of me wonders why we moved it from the back (it worked perfectly there) as there are inherent difficulties with a scanner under the screen. All of the new hardware and software come together in a great phone that continues to get better as so many of the features come from the software and are easily updated and upgraded. There are a few features that I miss from previous versions and some features that have been changed (squeezing the phone is replaced by a double tap on the back). But I stand by the fact that this phone is very good and is a steal compared to the other phones in its league.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Perfect phone held back by serious service issues
on February 2, 2022
Posted by: Julian
Phone and software are perfect, I couldn't be more happy with it honestly. Feels like this one is years ahead of the competition. Only downside, and it's a big downside, the service is horrible. It drops calls, fails to send or receive text messages, and for no apparent reason. I'm on T mobile in Seattle metro area where the service coverage for 4g and 5g is outstanding. I'll be in the city and have an exclamation mark at the top of the screen where my service should be, and the phone is rendered useless. I used to use a pixel 4 XL before this phone and the service just on 4G LTE was outstanding in the same areas, never had an issue. Google has released several software updates now and the issue hasn't been resolved. This is also my second pixel 6 pro that has had the same issue, the first one I returned because I thought I had just received a phone with a manufacturing defect. A quick Google search shows many people sharing in my disappointment.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, February 10, 2022
We appreciate your feedback and are sorry to hear that you are having an issue with your new Pixel.
For help with fixing network connection problems, please visit: http://goo.gle/3sYJmm8
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
For help with fixing network connection problems, please visit: http://goo.gle/3sYJmm8
If you are still experiencing this issue, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us)
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome phone!
on February 2, 2022
Posted by: Sailorblue63
When it came time to painfully replace my phone I'm so glad I did my homework! I've been a Motorola product guy for ever, since way before cell phones so when my 5 year old moto Z2 died recently I was bummed. My wife went down the Samsung road last year with mixed reviews and I just got my new Pixel 6 Pro. Comparing the two in daily use I think I'm much happier than her.Pixel 6 Pro has a great battery life, usually two days but I don't talk on it long...I am a male after all. The camera is comparable to her S20 but hers wins by a small margin. I love the curved screen, the feel overall but it did need a case immediately as it is slippery smooth. The tools and widgets are very user friendly so a pretty quick learning curve from my Moto Z to the Pixel 6. I paid for the max memory because my memory sucks and I always forget to delete unwanted pics and useless apps.Overall super happy with it. Haven't found any downside yet and hope I don't! I hope Google stays in the hardware business!
I would recommend this to a friend!
Written by a customer while visiting Google LLC