Customer reviews from Staples
Pilot - Better Retractable Ballpoint Pens, Fine Point, Black Ink, Dozen (30000)
Average customer rating
4.5 out of 5
4.5
(482 Reviews)
Open Ratings Snapshot
Rating breakdown 482 reviews
5 Stars
347
4 Stars
77
3 Stars
28
2 Stars
14
1 Star
16
77%of customers recommend this product. 
(
23 out of 30
)
Best Buy Privacy Policy
Customer Reviews for Pilot - Better Retractable Ballpoint Pens, Fine Point, Black Ink, Dozen (30000)
Customer Rating
4 out of 5
4
product
on October 14, 2026
Posted by: User
nice product
Written by a customer while visiting Staples
Customer Rating
5 out of 5
5
Best ink
on October 13, 2026
Posted by: Donna
Verified Purchase:Yes
Perfecto try them
Written by a customer while visiting Staples
Customer Rating
5 out of 5
5
The right product at a great price
on October 6, 2026
Posted by: Lucetta
Verified Purchase:Yes
The item was the exact one I was looking for.
I would recommend this to a friend!
Written by a customer while visiting Staples
Customer Rating
5 out of 5
5
Pro Jell
on October 2, 2026
Posted by: Caskey
Verified Purchase:Yes
Great affordable pens
I would recommend this to a friend!
Written by a customer while visiting Staples
Customer Rating
1 out of 5
1
Gel pens don't work
on September 27, 2026
Posted by: CK
Verified Purchase:Yes
almost immediately the pen stopped working. I have tried shaking it and nothing seems to work. I have also made sure that nothing is inhibiting the end.
No, I would not recommend this to a friend.
Response from StaplesBy Staples Customer Service Expert, September 28, 2026
Thank you for taking the time to share your review. We’re sorry to hear about your experience with the product and would appreciate the opportunity to assist you. Please feel free to contact our team at ProductBrandsSupport@Staples.com or call us at (800) 425-0049, Monday through Friday, 9:00 AM – 8:00 PM ET. We look forward to connecting with you and working toward a resolution.
Written by a customer while visiting Staples
Customer Rating
5 out of 5
5
Staples brand pens
on September 15, 2026
Posted by: Steve
Verified Purchase:Yes
These pens are just as good as the more expensive brand. I'll definitely be buying more of them.
Written by a customer while visiting Staples
Customer Rating
5 out of 5
5
smooth flow
on September 11, 2026
Posted by: Balakrishnan
Verified Purchase:Yes
Does it smudge
I would recommend this to a friend!
Written by a customer while visiting Staples
Customer Rating
5 out of 5
5
on September 8, 2026
Posted by: SusieQ
Verified Purchase:Yes
Excellent gel pen
I would recommend this to a friend!
Written by a customer while visiting Staples
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