Best Buy - Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Whitesilver customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Whitesilver

Average customer rating

4.8

(30,228 Reviews)

Rating breakdown 30,228 reviews

5 Stars

25,931

4 Stars

3,421

3 Stars

567

2 Stars

153

1 Star

156

85%of customers recommend this product.

(

943 out of 1,104

)

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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Whitesilver

Customer Rating

Don't buy it

on May 19, 2025

Posted by: DDelk

from Chicago

Expertise:Intermediate

This phone sucks I shouldn't have upgraded. Sometimes I can't press buttons on the screen, the front Camara puts a filter on my selfies that I have yet to figure out how to remove it, my whole home screen that shows the time and temperature just disappeared way to many glitches

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 19, 2025

Hi DDelk, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not aligning to your expectations. We have provided a link to an article to help you with the camera settings and features of your device. We have also shared links to the full device manual to help you with additional settings, and to the Samsung Support Team to help resolve the frustration with the software changes. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Nice big screen

on May 18, 2025

Posted by: TravelinJavelin

I'm super happy with my S25.. Nice & big to watch movies on my Semi

Response from Samsung USBy R&R Team, May 19, 2025

Hi there TravelinJavelin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so pleased with the usage of your new device, and are loving the larger display size to watch all of your favorite movies. We hope you'll reach out to us again any time in the future if you have questions, or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

Customer Rating

Good, but not ULTRA

on May 17, 2025

Posted by: Vish

Expertise:Expert

Everything's good except the bluetooth spen. HUGE DISSAPOINTMENT, I used that too often in s24 ultra

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 19, 2025

Hi there Vish, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the enhanced capabilities of your device. We understand how important specific features of your accessories are including the S Pen. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also shared a link to the full device manual that will highlight the hand gestures and voice commands you can also use with your camera. We have lastly, provided a link to the Samsung Support Team to offer additional assistance or answer any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

Customer Rating

Looks great

on May 16, 2025

Posted by: Jay K

from california

Expertise:Intermediate

Finally received and unboxed the S25 Ultra grey. It seems slighter lighter and thinner than I thought. Not that big. Love it.

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 16, 2025

Hi Jay K, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the inital usage and experience with your device, and that it is surpassing your expectations. We have provided resources to help you further explore your device, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Absolutely amazing!

on May 15, 2025

Posted by: XthHaseoX

from Houston, Texas

Expertise:Expert

Absolutely flawless. There is an issue with the TTS on the One UI 7.0 update, though.

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 15, 2025

Hey XthHaseoX, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving the features and capabilities of your phone. We have provided a link to the Samsung Support Team to assist you with the TTS matter you mention experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Excellent

on May 13, 2025

Posted by: MarH

from Texas

Expertise:Expert

I have a long time with the battery, I love the design.

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 14, 2025

Hi MarH, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the design and features of your device, and finding the battery so good at keeping up with your usage every day. Please, reach out to us again any time with questions or to share additional thoughts about your Samsung products to us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US

Customer Rating

This thing is a beast

on May 12, 2025

Posted by: Zach

Expertise:Expert

Solid device overall . I've been using Samsung flagships.since the galaxy S3 and I've been pretty happy with them. But the reviews saying the camera sucks are accurate . Pics come out grainy or blurry if there's any kind of motion involved ,This has been. A problem for as long as I can remember. But don't listen to the non tech people on here leaving reviews talking about how one UI 7 is more complicated ,The S25 ultra deletes emails or pics by itself etc .....No it doesn't. That sll comes down to user error like always .

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 13, 2025

Hi Zach, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are overall pleased with the usage and features of your new phone. We have provided a link to an article to help you with the features of your camera to get the best possible photos and videos. We have also provided a link to the Samsung Support Team to offer additional assistance if you have need. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

Customer Rating

Excelent products.

on May 11, 2025

Posted by: OroSol

from Columbia, MO

Expertise:Expert

I love samsung products because they are easy to handle and always excelent performance.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 13, 2025

Hey OroSol, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled that you have always been so happy with yoru devices, and finding this device easy to use and hold. We have provided a link to the full device manual tohelp you further discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages

Written by a customer while visiting Samsung US

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