Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,808 Reviews)
Open Ratings Snapshot
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Good ear buds but inconsistent charging
on March 4, 2025
Posted by: Mike T
Expertise:Intermediate
Verified Purchase:Yes
The earbuds are good, I prefer them to raycons but sometimes you'll put them in the case and later take them out and realize they weren't charging, its a common occurrence even after cleaning the buds, also the noise cancellation feature makes my head hurt so I dont really use that very often although its pretty good at blocking out noise.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 6, 2025
We appreciate you taking the time to share your experience with the Galaxy Buds3 Pro, Mike. We always love hearing from our customers and getting your perspective. The Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. Check out the link attached for tips on how to troubleshoot your buds not charging while in the case. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If you continue to experience this, we encourage you to reach out to us at Samsung Support so that we can look into what could be causing this. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Galaxy Bud3 pro
on March 4, 2025
Posted by: Suredh
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
Right bud intermittently stopped charging and the sound quality is ok.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, March 6, 2025
Thanks for sharing your thoughts on the Galaxy Buds3 Pro, Suredh! It's great to hear that you like the sound quality of these buds. As far as the right earbud occasionally stopping its charge, you might want to make sure it’s sitting correctly in the charging case. A snug fit can make a difference, and keeping the contact points free of debris and moisture can help maximize the earbud's charging efficiency. These buds offer fantastic features like Active Noise Cancelling and 360 Audio, which can further enhance your listening experience. If you have any more insights or questions, feel free to reach out to us at Samsung Support! Your feedback is really appreciated as we aim to provide the best experience possible. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing earbuds
on March 4, 2025
Posted by: Ujj Nath
from Los Angeles, CA
Expertise:Expert
Verified Purchase:Yes
Great ear buds.. Has a lot of features. Watch this video to learn more https://www.youtube.com/watch?v=Lr1Yc1CbQ1s&t=90s . Amazing how it will stop when someone talks to you
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good upgrade
on March 4, 2025
Posted by: Bruce
Verified Purchase:Yes
The product works very well. I particularly enjoy the click controls on the stem. They provide more positive control then my previous Galaxy Buds
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Must have along with your samsung smartphone
on March 4, 2025
Posted by: Anonymous
from Tampa, FL
Expertise:Intermediate
Verified Purchase:Yes
Great buds. Works well and fits perfectly in your ears. Works well with damsung smart phones
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not as expected
on March 4, 2025
Posted by: Kins
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
Slips off the ear specially when laying on the sides. Hurts the ear if wore for more than an hour and half.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 6, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Kins. We appreciate your feedback and want to ensure you have the best possible experience with your buds. We understand that comfort is crucial, especially for extended listening sessions. The Galaxy Buds3 Pro is designed with an ergonomic fit for long-lasting comfort, but we recognize that ear shape can vary from person to person. We recommend trying different ear tip sizes for a snugger fit, which can help keep the buds in place, even when lying on your side. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. The Galaxy Buds3 Pro features an advanced acoustic design for rich, high-fidelity audio. We hope you’re enjoying the sound experience! Your feedback means a lot to us, and we’re here to help you make the most out of your Galaxy Buds3 Pro. If you have any further questions or need assistance, don’t hesitate to reach out to us at Samsung Support.-Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor Poor Product
on March 4, 2025
Posted by: martinkem
from Newark, NJ
Expertise:Expert
Verified Purchase:Yes
I should have gotten a pack of smart tags instead of buying these.
The bass is lacking compared to the cheap Chinese earbuds. I struggle to keep these on. Swapping tips is a nightmare on these earbuds as the damaged medium tips on mine bears testament to.
The battery life on the case is less than what i am used to.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 11, 2025
Thanks for sharing your feedback on the Galaxy Buds3 Pro,
Martin. We value your insights and want to address your concerns to help enhance your experience with your buds. Regarding the bass, the Galaxy Buds3 Pro are designed to deliver a rich and immersive sound experience. We recommend using the Galaxy Wearable app to adjust the equalizer settings and tailor the audio profile to your preference, which can enhance the bass. For a better fit, please try using the different sizes of eartips included with your Galaxy Buds3 Pro to find the one that fits your ears most comfortably. Swapping tips may require gentle handling so please refer to our guide on how to remove them to help. To ensure optimal battery life for your earbuds and charging case, it's essential to keep both updated to the latest firmware version, as these updates often enhance battery performance. Additionally, you can implement a few simple strategies to conserve battery power, which will help your earbuds last longer when you need them. For instance, always store your earbuds in the charging case with the cover closed when they are not in use. Moreover, make sure to adjust the notification settings through the Galaxy Wearable app on your connected phone, or, for iOS users, modify the settings in the Galaxy Buds app. By following these tips, you can significantly extend the battery life of your earbuds. If you need any further assistance or have any additional questions, please don't hesitate to reach out to us at Samsung Support. Thanks for being a part of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I like it
on March 4, 2025
Posted by: John jfu dset g I ggr
Verified Purchase:Yes
Very convenient good to have it for you musical gi bfdh uij fdhjb I ttij jtrijb
Written by a customer while visiting Samsung US
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