Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,808 Reviews)
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Erick
Verified Purchase:Yes
You have to push down on the buds to charge them even if they are in there probably. The case won't detect them.
Response from Samsung USBy R&R Team, March 6, 2025
Thanks for sharing your feedback on the Galaxy Buds3 Pro, Erick. It's essential for us to ensure you have a seamless charging experience with your earbuds. Galaxy Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you're experiencing challenges with charging your Galaxy Buds3 Pro, there are several steps you can take to enhance the charging experience. First, ensure that the earbuds are correctly positioned inside the charging case; improper seating can prevent the charging contacts from connecting. It's also a good idea to clean any dust or debris from the charging contacts on both the earbuds and the case, as build-up can affect charging. Be sure to use the provided USB cable and a Samsung-approved wall adapter, or try a compatible Samsung QI wireless charger. If your charging case has a cover, it might interfere with wireless charging, so consider removing it or using a USB cable instead. Additionally, check the indicator lights—one on the outside of the case shows the case's status, while the one inside indicates the earbuds' status. If either light flashes red, it may signal a need for attention. Following these steps should help ensure smooth charging, but if you continue to have concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: JDMC
Verified Purchase:Yes
I like them. The adaptive hearing makes it easy to wear at work.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: D man
Verified Purchase:Yes
Great sound, long battery life; would buy again, good price vs competitor's 👍
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Diego
Verified Purchase:Yes
The headphones came in faulty , the cancellation of ambient noise makes horrible sounds .
Response from Samsung USBy R&R Team, March 6, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro, Diego. We understand how crucial it is to have a seamless audio experience, and we want to help resolve the sound quality you mentioned with the noise-canceling feature. When Active noise canceling, Adaptive, or Ambient sound is enabled, the sound coming through the sub-microphone (located on the top outer edge of your earbuds) is adjusted according to the noise control mode and delivered to the user through the speaker. However, if you touch or cover the area around the sub-microphone while putting your Galaxy Buds on, taking them off, or adjusting them, the microphone may detect sound and cause a beeping or howling noise. To prevent this, make sure the sub-microphone is not covered when you hold the earbuds, especially when Active noise canceling, Adaptive, or Ambient sound is on. If you continue to experience these sounds, we recommend reaching out to our support team via WhatsApp or LiveChat. We're here 24/7 to assist you and ensure you have the best experience with your Galaxy Buds3 Pro. You can also reach out to us at Samsung Support if you have any further concerns or questions. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Earbuds
on March 5, 2025
Posted by: Bcollins
Expertise:Expert
One of Samsung's worst earbuds. They don't stay in your ear and they constantly turn off noise cancelling. They also don't charge all the time in the case. Tried to return these and Samsung said only thing I could do is have the earbuds serviced. Don't waste your time with these
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, March 10, 2025
Hey Bcollins. Thank you for sharing your experience with the Galaxy Buds3 Pro. We truly appreciate your feedback and want to address your concerns. We designed the Galaxy Buds3 Pro with comfort and fit in mind. The customizable ear tips come in various sizes to help ensure a secure fit for every user. If you’re having trouble keeping them in place, we’d recommend trying different sizes to find the best fit for you. Regarding the noise-canceling feature, our Active Noise Cancellation technology is meant to adapt to your environment, and it’s equipped to help you immerse yourself in your audio experience. Having a proper fit is the best way to ensure that this feature is functioning correctly. Finally, if your buds aren’t charging as expected, it may be helpful to ensure that the charging contacts are clean and free of debris. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. We encourage you to reach out to us at Samsung Support if you continue to encounter these challenges. We’re here to help you make the most of your Samsung experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great sound
on March 5, 2025
Posted by: JimHimself
[This review was collected as part of a promotion.] Love the fact that I can use them with multiple devices without having to change anything. Just turn on my music on one device and it connects to it. Just pause it and go to another one and hit play, and it's automatically. There are no issues the only downside I have so far is pretty occasionally. If you drop one It will whine and whine and wihne. And you cannot do anything about it. I almost felt like throwing it against the wall. Oddly enough, subsequent drop fixed the ring
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent but..
on March 5, 2025
Posted by: shuang
[This review was collected as part of a promotion.] Hello. I am delighted with these headphones I really use it for everything and when I talk about everything it is game, music, streamer, talking on the phone both as a work call and for personal call. He found 2 defect and one is that he has a little bit of lag when he plays on the phone and the other is that he gives a little pain in his hatreds for having him so long on. Those are the only problems I encounter in my daily use because otherwise it is Excellent.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful features
on March 5, 2025
Posted by: LAMAR111
[This review was collected as part of a promotion.] Excellent sound quality is a hallmark of well-designed earbuds. A comfortable fit ensures long-lasting enjoyment without fatigue. Innovative features enhance the listening experience, adding value. Durable construction protects against daily wear and tear. Positive feedback reflects the overall satisfaction of users.
Value
5
Written by a customer while visiting Samsung US