Hi Nathans5283! Thank you for sharing your experience with the Galaxy Buds3 Pro. We see that you may be experiencing some challenges charging your buds. First, please ensure you are using the included USB cable along with a Samsung-approved wall adapter. If you’re trying to charge wirelessly, make sure the case is positioned directly in the center of the charging pad, as misalignment can affect charging. If your charging case has a cover, consider removing it, as this could interfere with wireless charging. Additionally, check that the earbuds are properly seated in the case. If they aren't fully in place, the charging contacts may not connect. We also recommend inspecting the charging contacts on both the earbuds and inside the case for any dirt or debris that might be blocking the connection. Regular cleaning can help maintain proper contact over time. Keep an eye on the indicator lights as well. If you see a flashing red light, that indicates something may need attention. If the lights are unresponsive, try disconnecting and reconnecting the charger for a brief period. If you find any damage to the case or earbuds that may require a replacement, we encourage you to reach out to Samsung support at 1-800-SAMSUNG for further assistance. Thank you for your feedback! If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
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Thank you for sharing your feedback on the Galaxy Buds3 Pro, Dhru. We're pleased to hear that you find the sound quality impressive. We understand that comfort is a personal preference, especially if you're transitioning from another brand of earbuds. The Galaxy Buds3 Pro come with different sized ear tips to help ensure a perfect fit for your ears. The first thing you want to do is make sure you have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensures optimal audio. If you need instructions for changing the tips, check out our guide for the Buds3 Pro tips. Also, you can run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. We hope these tips help you achieve a more comfortable fit. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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