Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,808 Reviews)
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
These are the best earbuds to date
on March 17, 2025
Posted by: Jfleming
[This review was collected as part of a promotion.] These ear buds work great across all apps. They sound amazing. The amount of settings to customize your experience top the list. You can't go wrong with these buds. I would highly recommend them to anyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The product great
on March 17, 2025
Posted by: Joseparedes
[This review was collected as part of a promotion.] Ok gracias
Buen producto ,buen sonido y muy ligeros
Buen producto ,buen sonido y muy ligeros
Value
4
Written by a customer while visiting Samsung US
Posted by: Music buddy
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
The buds I received was faulty, with one ear piece generating bad noise often.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, March 17, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro! We always look forward to hearing from our valued customers. We noticed you reached out to share your concern about one of your buds making some noise. To help us provide you with the best solution, we would appreciate it if you could share some additional information about the noise you’re experiencing. Please reach out to us at Samsung Support so that we can better assist you. We look forward to hearing from you! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: JoeB
from Cazenovia, WI
Expertise:Beginner
Verified Purchase:Yes
I like them and the sound is great but they don't stay in my ears very well.
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Worst fit ever
on March 17, 2025
Posted by: Grumpy
These are the worst fitting samsung buds to date. I've tried all the tips and inserting them every way, they don't last more than 10 minutes. The sound is irrelevant if they won't stay in. The finish on the case wears faster than any other case over had. It looks a year old after 1 month in the pocket. I've given these every opportunity and am upset I traded my buds pro 2.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 17, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro. We noticed your concerns regarding the fit and durability of the buds, and we appreciate you taking the time to provide this detailed feedback. The Galaxy Buds3 Pro are designed with different-sized silicone ear tips to help users find a comfortable and secure fit. To ensure the best fit, it’s important to check the directional markings (L for the left earbud and R for the right earbud), insert them correctly, and gently rotate them forward or backward until they feel stable. Proper placement can make a difference in comfort and stability during wear. Regarding the finish on the case, we recognize how important durability is for everyday use. Over time, external factors like friction in pockets or bags can contribute to wear. We recommend checking out our Buds cases for the Buds3 and Buds3 Pro. Using a protective case or cover can help reduce visible wear and extend the lifespan of the charging case’s appearance. Thank you for sharing your experience, and if there’s anything more we can assist you with, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2
Completely disappointed, do better!
on March 16, 2025
Posted by: Matitley
[This review was collected as part of a promotion.] Where to begin?
These buds are pretty good when in comes to soud, noise cancelation, comfortability, and features. The thing i have an issue is with the charging case. For some reason they don't always charge. I constantly get a notification on my phone to check that the case is charged and to make sure the buds are dry, even after wearing them for only 20 minutes. So when I go to use them I get the little chime that indicates that the battery is low, so what good do all these features do if they are not charged. I had to put something inside the case to keep them pressed down on the little charging pins. It's absolutely ridiculous and frustrating. See attached image to see what I mean.
These buds are pretty good when in comes to soud, noise cancelation, comfortability, and features. The thing i have an issue is with the charging case. For some reason they don't always charge. I constantly get a notification on my phone to check that the case is charged and to make sure the buds are dry, even after wearing them for only 20 minutes. So when I go to use them I get the little chime that indicates that the battery is low, so what good do all these features do if they are not charged. I had to put something inside the case to keep them pressed down on the little charging pins. It's absolutely ridiculous and frustrating. See attached image to see what I mean.
Value
2
Response from Samsung USBy R&R Team, March 17, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro. We understand how frustrating it can be if your buds don't charge properly, and we appreciate you taking the time to provide this detailed feedback. To ensure consistent charging, it’s important to check that the earbuds are properly seated in the case and that the charging contacts are clean. Gently wiping the contacts on both the earbuds and the case with a soft, dry cloth can help maintain a reliable connection. Additionally, make sure the charging case itself is fully charged and that it is securely closed when the earbuds are not in use. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Village10410
from Los Angeles California
Expertise:Intermediate
Verified Purchase:Yes
Price I paid, design and improved very much compared to Bud pro 2
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
A downgrade from thr Galaxy Buds2 Pro
on March 16, 2025
Posted by: BASSAM
[This review was collected as part of a promotion.] I really hate the new form factor. The stem keeps catching on everything, causing the headphones to fly off. So far, I have been lucky and they haven't fallen anywhere I can't retrieve them. Secondly, the controls are a huge inconvenience. The old controls, simply tapping on the headphones, were so much easier and more convenient. I could be carrying bags in both hands and still be able to pause and resume or answer a call. With the new squeeze controls, my hand needs to be completely free to make any changes. Honestly, audio quality aside, this is the worst generation of the buds.
Value
2
Response from Samsung USBy R&R Team, March 17, 2025
Thank you for sharing your honest feedback about the Galaxy Buds3 Pro, Bassam. We understand how important both usability and design are for a great experience, and we appreciate you taking the time to detail your thoughts. The new form factor, including the stems, is designed for a lightweight and ergonomic fit. However, we understand that the stems can sometimes catch on external objects. Proper adjustment, ensuring the earbuds are positioned securely and angled correctly in your ears, can help reduce the likelihood of movement. Regarding the touch controls, the Galaxy Buds3 Pro have been updated to pinch and swipe gestures to help prevent accidental touches. However, we recognize that this may take some time to get used to compared to the previous tap controls. We’re glad to see that you’ve appreciated the audio quality, and your insights about the form factor and controls are important for us to continue to make improvements. If there’s anything more we can assist you with, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US