Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,808 Reviews)
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4
Love it but needs work
on March 17, 2025
Posted by: Noname
[This review was collected as part of a promotion.] I love these bubs but my right microphone stopped working. No one could hear me. I did send them in for repairs but they didn't have the parts to fix them. So now I'm waiting on parts and been without my buds for 2 weeks. But I will say the sound quality is great some of the best I've had.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy buds Pro 3 are the best
on March 17, 2025
Posted by: Joey65
[This review was collected as part of a promotion.] I have had many earbuds over years and these buds are by far the best buds I have ever owned. There are so many features to include audio eraser that works great I also like being able to ajust the sound through the equalizer in the app the touch controls are very easy to use and I also love the ability to set them to listening mode and have them translate different languages it's really going to come in handy when I go to China one vacation
I would highly recommend these buds to anyone
I would highly recommend these buds to anyone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect sound
on March 17, 2025
Posted by: Soundlover711
[This review was collected as part of a promotion.] This buds are just amazing, the noise cancel is perfect , so you can enjoy your music a movie or never lost anything from an important phone call. The size is perfect and the fit in your ears is really good !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on March 17, 2025
Posted by: Titanic
[This review was collected as part of a promotion.] I love the interactive features with the Samsung phones. The ability to simply say previous song, next song, pause is amazing to use while running. The ambient setting blocks out most wind noise. They connect without an issue.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Product was not working properly ans still isn't.
on March 17, 2025
Posted by: Meep117
[This review was collected as part of a promotion.] My galaxy buds 3 pro don't give much sound on one of the buds, my right side ear buds working perfectly, however my left earbud barely give out sound, so I can't use them without using full volume and barely getting half the sound a normal earbud gives.
Value
3
Response from Samsung USBy R&R Team, March 20, 2025
Hey Meep117,
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your audio quality. If you would like further assistance afterward, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Buds3 Pro
https://www.samsung.com/us/mobile-audio/galaxy-buds3-pro/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your audio quality. If you would like further assistance afterward, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Buds3 Pro
https://www.samsung.com/us/mobile-audio/galaxy-buds3-pro/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Written by a customer while visiting Samsung US
Customer Rating
4
Better than expected!
on March 17, 2025
Posted by: ASalasTX
[This review was collected as part of a promotion.] Beyond the core audio experience, I enjoy the comfortable fit and secure feel of the earbuds in my ears, it makes them suitable for extended listening sessions and workouts. The seamless integration within the Samsung ecosystem is a plus.
While no product is perfect, the positives of the Galaxy Buds 3 Pro clearly outweigh any minor drawbacks . I consider them a premium set of earbuds that deliver on their promises of top-tier sound, effective ANC, and a user-friendly experience. I would recommend them to others looking for high-quality wireless earbuds.
While no product is perfect, the positives of the Galaxy Buds 3 Pro clearly outweigh any minor drawbacks . I consider them a premium set of earbuds that deliver on their promises of top-tier sound, effective ANC, and a user-friendly experience. I would recommend them to others looking for high-quality wireless earbuds.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
New gen surpassed my expectations
on March 17, 2025
Posted by: Serg85
[This review was collected as part of a promotion.] From the new in ear model and how well it feels in your ear most days I forget i have them on no just to talk but to listen to my favorite bands or just a good audio book to relax is something incredible love the voice commands and the in ear detection to stop as well how simple they are to learn and control pluss the simple touch controls that fail
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great on the phone and treadmill
on March 17, 2025
Posted by: Kevin2
[This review was collected as part of a promotion.] I use my buds everywhere. They stay put and sound Great
Value
5
Written by a customer while visiting Samsung US