Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,808 Reviews)
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Half step forwards, three steps back
on March 19, 2025
Posted by: Josh
Expertise:Intermediate
I got these after using the original galaxy buds for 5 years and these are worse in everyway besides sound, they're more uncomfortable, don't stay in your ears, I personally don't like how they look, and the squeeze controls don't work great if your doing anything with gloves or if your hands and dirty and you don't want to rub them on your face trying to change a song
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, March 20, 2025
Aloha Josh,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. You'll get better sound quality from your Buds3 Pro, they'll fit more comfortably, and they'll stay in your ears if you're wearing them correctly. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to review, "How to wear your Samsung Galaxy Buds3 and 3 Pro. The blades on the Galaxy Buds3 Pro are touch-sensitive to allow for intuitive controls like pinch gestures for music playback and swipe gestures for volume adjustment. If you would like to share any other feedback with us or if you would like further assistance after reviewing the resource shared, please feel free to reach out to Support. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Buds3 Pro
https://www.samsung.com/us/mobile-audio/galaxy-buds3-pro/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. You'll get better sound quality from your Buds3 Pro, they'll fit more comfortably, and they'll stay in your ears if you're wearing them correctly. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to review, "How to wear your Samsung Galaxy Buds3 and 3 Pro. The blades on the Galaxy Buds3 Pro are touch-sensitive to allow for intuitive controls like pinch gestures for music playback and swipe gestures for volume adjustment. If you would like to share any other feedback with us or if you would like further assistance after reviewing the resource shared, please feel free to reach out to Support. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Buds3 Pro
https://www.samsung.com/us/mobile-audio/galaxy-buds3-pro/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Written by a customer while visiting Samsung US
Posted by: RTRT
from Houston, TX
Expertise:Beginner
Verified Purchase:Yes
After wearing these for 2 hours, the buds made my ears sore. I also didn't like the new touch settings. The swiping up and down along the bar and applying enough pressure is nearly impossible to achieve one-handed. I immediately returned mine and continue to wear the Buds2 Pro.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 20, 2025
Hi there RTRT,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Wearing your Buds3 Pros improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like to learn more, feel free to review, "How to wear your Samsung Galaxy Buds3 and 3 Pro. If you would like to share any other feedback with us or if you would like further assistance, please let us know by reaching out to Samsung Support at your leisure. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Buds3 Pro
https://www.samsung.com/us/mobile-audio/galaxy-buds3-pro/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Wearing your Buds3 Pros improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like to learn more, feel free to review, "How to wear your Samsung Galaxy Buds3 and 3 Pro. If you would like to share any other feedback with us or if you would like further assistance, please let us know by reaching out to Samsung Support at your leisure. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Buds3 Pro
https://www.samsung.com/us/mobile-audio/galaxy-buds3-pro/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing product features
on March 19, 2025
Posted by: Justjack13
[This review was collected as part of a promotion.] I absolutely love how I do not have to press any buttons to skip a song or to pause the music with the pro buds 3. I love the quality of music & sounds that they produce. I also love the sleek design and that they also added the stem with the buds. I also love this seamless features across applications that they do offer.
Value
4
Written by a customer while visiting Samsung US
Posted by: Venkat
from Baltimore
Expertise:Intermediate
Verified Purchase:Yes
I liked my buds 2 better when compared to comfort.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy R&R Team, March 19, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Venkat. We always look forward to getting insights from our customers. We see that you reached out to share your thoughts regarding the comfort of the Buds and how they feel better when compared to the Buds2. The Galaxy Buds3 Pro were designed with improved comfort compared to the Galaxy Buds2. They feature a redesigned shape that delivers a snugger fit, ensuring they stay in place during various activities, including workouts. This new shape also enhances passive noise isolation, making your listening experience more immersive. We made sure to include a link to help you get the best fit with your buds. Once again, we appreciate your feedback. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10003519/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
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smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Chris
from Cypress CA
Expertise:Expert
Verified Purchase:Yes
Love the new look ang fit of Galaxy Bud Pro3, Silver
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mike T
from Lewis Center, OH
Expertise:Intermediate
Verified Purchase:Yes
It is the best Galaxy buds I have used. The sound is great!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Simple awesome
on March 19, 2025
Posted by: Shoby69
[This review was collected as part of a promotion.] I love the new technology. Love they confortable I love the translator option.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good product
on March 19, 2025
Posted by: Dheeraj
[This review was collected as part of a promotion.] It has a great features and noise cancelation and great experience
Value
5
Written by a customer while visiting Samsung US