Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,799 Reviews)
Rating breakdown 14,799 reviews
5 Stars
10,174
4 Stars
2,423
3 Stars
1,029
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,529)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Worst headset Samsung ever made
on July 29, 2026
Posted by: Wayne
from Fl
Expertise:Expert
Ive always had Samsung headsets.
This model is the absolute worst.
Call quality sucks
Charging is the absolute worst. They almost never sit right in the charger.
Battery life is terrible.
Charging is the absolute worst. They almost never sit right in the charger.
Battery life is terrible.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, July 30, 2026
Hey there Wayne,
Thank you for sharing your experience with the Galaxy Buds3 Pro.
The Galaxy Buds3 Pro come equipped with intelligent noise control, immersive audio, and seamless connectivity with Galaxy devices. We understand that it can be frustrating when call quality, charging alignment, and battery life don't meet your expectations, especially compared to your previous Samsung earbuds.
To improve charging, clean the metal contact pins on both the earbuds and the inside of the charging case using a dry cotton swab or an alcohol wipe. Additionally, gently pressing the earbuds down to click them firmly into place can help ensure they connect properly.
For better call quality, open your phone's Bluetooth settings, tap the settings icon next to your Galaxy Buds3 Pro, and make sure that Super Wideband Speech is enabled for enhanced call processing.
To extend the battery life, please note that features such as continuous Active Noise Cancellation (ANC), LED lights, and high-resolution audio (UHQ) can drain the batteries more quickly. Check the Galaxy Wearable app to install any available software updates, turn off unnecessary earbud LED lights, and consider lowering ANC settings or switching to adaptive mode to conserve power.
If you continue to experience the same behavior after trying these troubleshooting steps, please reach out to our Samsung Support Team. Your feedback is invaluable in helping us understand your experience. Thank you for reaching out to Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your experience with the Galaxy Buds3 Pro.
The Galaxy Buds3 Pro come equipped with intelligent noise control, immersive audio, and seamless connectivity with Galaxy devices. We understand that it can be frustrating when call quality, charging alignment, and battery life don't meet your expectations, especially compared to your previous Samsung earbuds.
To improve charging, clean the metal contact pins on both the earbuds and the inside of the charging case using a dry cotton swab or an alcohol wipe. Additionally, gently pressing the earbuds down to click them firmly into place can help ensure they connect properly.
For better call quality, open your phone's Bluetooth settings, tap the settings icon next to your Galaxy Buds3 Pro, and make sure that Super Wideband Speech is enabled for enhanced call processing.
To extend the battery life, please note that features such as continuous Active Noise Cancellation (ANC), LED lights, and high-resolution audio (UHQ) can drain the batteries more quickly. Check the Galaxy Wearable app to install any available software updates, turn off unnecessary earbud LED lights, and consider lowering ANC settings or switching to adaptive mode to conserve power.
If you continue to experience the same behavior after trying these troubleshooting steps, please reach out to our Samsung Support Team. Your feedback is invaluable in helping us understand your experience. Thank you for reaching out to Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Great, if your ears are shaped oddly
on July 28, 2026
Posted by: supersamel
from Gardena, CA
Expertise:Expert
Maybe it's my own ears, but these things don't stay in. I can't count how many times they've fallen out onto the floor and made a horrible, high-pitched noise that doesn't go away until they go back into their charger. They feel like garbage when they do they stay in. The sound is fine, but when the trash doesn't fit well in my ear, plenty of other sound gets in, so the noise-canceling feature, which might be quite effective, is rendered useless. And the controls to pause or adjust volume are bad. Try to turn the volume up and you'll probably stop what you're listening to. Try to pause something and nothing happens at all. The pinch feature is straight-up trash. I wish Jabra still made earbuds
Response from Samsung USBy R&R, July 29, 2026
Greetings supersamuel,
Thank you for sharing your experience with the Galaxy Buds3 Pro. These earbuds provide rich sound, advanced noise cancellation, and customizable touch controls in a compact design. We understand that issues such as slipping, feedback noise, and inconsistent pinch controls have impacted your overall experience. A proper fit is crucial for optimizing sound quality, comfort, and security, especially during activities like jogging.
The Galaxy Buds3 Pro come with various ear tip sizes. Choosing the right size is important to eliminate gaps between your ear and the ear tip, which helps enhance audio quality. To ensure you wear them correctly, follow these steps:
1. Check for the L (left) and R (right) directional marks on the earbuds.
2. Insert the R bud into your right ear and the L bud into your left ear, making sure they face forward.
3. Angle them slightly so the microphone is directed towards your mouth.
4. Adjust by rotating the earbuds until they feel comfortable and secure.
You can also perform an earbud fit test to confirm a proper fit. For more information on achieving the ideal fit, please check out the online article linked below. Your detailed feedback provides us with valuable insights into how these features perform during everyday use. Thank you for sharing your experience with Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your experience with the Galaxy Buds3 Pro. These earbuds provide rich sound, advanced noise cancellation, and customizable touch controls in a compact design. We understand that issues such as slipping, feedback noise, and inconsistent pinch controls have impacted your overall experience. A proper fit is crucial for optimizing sound quality, comfort, and security, especially during activities like jogging.
The Galaxy Buds3 Pro come with various ear tip sizes. Choosing the right size is important to eliminate gaps between your ear and the ear tip, which helps enhance audio quality. To ensure you wear them correctly, follow these steps:
1. Check for the L (left) and R (right) directional marks on the earbuds.
2. Insert the R bud into your right ear and the L bud into your left ear, making sure they face forward.
3. Angle them slightly so the microphone is directed towards your mouth.
4. Adjust by rotating the earbuds until they feel comfortable and secure.
You can also perform an earbud fit test to confirm a proper fit. For more information on achieving the ideal fit, please check out the online article linked below. Your detailed feedback provides us with valuable insights into how these features perform during everyday use. Thank you for sharing your experience with Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Earbuds I've Ever Had
on July 27, 2026
Posted by: FailTheFuture
[This review was collected as part of a promotion.] I love these things. Galaxy AI works flawlessly. The sound quality is great. My favorite feature is the audio pass thru. I can listen to anything while also keeping awareness of my surroundings. The touch controls are really good too. Easily adjust volume.
Value
5
Response from Samsung USBy R&R, July 28, 2026
Greetings FailTheFuture,
Thank you for sharing your thoughts on your Galaxy Buds3 Pro. The Galaxy Buds3 Pro really shine with clear sound, smooth Galaxy AI features, and Ambient Sound that keeps you connected to your surroundings. It is great to hear that the touch controls make adjusting the volume quick and easy too. Thanks for being part of the Samsung Galaxy community.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your thoughts on your Galaxy Buds3 Pro. The Galaxy Buds3 Pro really shine with clear sound, smooth Galaxy AI features, and Ambient Sound that keeps you connected to your surroundings. It is great to hear that the touch controls make adjusting the volume quick and easy too. Thanks for being part of the Samsung Galaxy community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Not like the naysayers, these things are awesome.
on July 27, 2026
Posted by: C3dartist
[This review was collected as part of a promotion.] I've been looking for a heavy hitting, solid in ear bud for a looooong time, was doubtful on these reading reviews but decided to look for myself and I'm so glad I did. Perfection is all I can say. Fits perfect, sound is exemplary, features are extensive. I can't list it all. I'm actually on the fence on upgrading to the buds4 because I haven't found a single flaw in the 3 pro.
Value
5
Response from Samsung USBy R&R, July 28, 2026
Hello there C3dartist
Thank you for telling us all about your experience with your Galaxy Buds3 Pro. The Galaxy Buds3 Pro stand out with powerful sound, a secure fit, and a wide range of smart features. We love that you gave them a chance and discovered just how much they have to offer. Thank you for being part of the Samsung Galaxy community.
-Ty
Samsung Support
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Facebook
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Thank you for telling us all about your experience with your Galaxy Buds3 Pro. The Galaxy Buds3 Pro stand out with powerful sound, a secure fit, and a wide range of smart features. We love that you gave them a chance and discovered just how much they have to offer. Thank you for being part of the Samsung Galaxy community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good earphone with some nuances.
on July 27, 2026
Posted by: Shanky
[This review was collected as part of a promotion.] I have only two issues with it:
1. The latest software update is causing automatic noise canceling to disable with a pop sound after ending the call.
2. This is about ergonomic, i feel like an earphone should be easily be put into the case without looking into it for alignment which i guess is fixed in buds4 pro.
2. This is about ergonomic, i feel like an earphone should be easily be put into the case without looking into it for alignment which i guess is fixed in buds4 pro.
Value
4
Response from Samsung USBy R&R, July 28, 2026
What's up Shanky,
Thank you for your detailed feedback on the Galaxy Buds3 Pro. We’re glad to hear that they provide rich sound, intelligent noise control, and seamless connectivity with Galaxy devices. We appreciate your comments regarding the noise-canceling feature turning off after calls and the alignment issue when placing the earbuds back in the case.
We also value your account of the latest software update. Our goal with these updates is to fine-tune your audio experience and enhance security. If you encounter any unusual behavior with your earbuds following a software update, please reach out to our Samsung Support Team via the Samsung Members app for assistance. Sometimes, errors may be reported, and our team could already be working on a fix.
You are correct about the case placement with the updated model, and we appreciate you sharing your experiences with Samsung. Thank you!
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for your detailed feedback on the Galaxy Buds3 Pro. We’re glad to hear that they provide rich sound, intelligent noise control, and seamless connectivity with Galaxy devices. We appreciate your comments regarding the noise-canceling feature turning off after calls and the alignment issue when placing the earbuds back in the case.
We also value your account of the latest software update. Our goal with these updates is to fine-tune your audio experience and enhance security. If you encounter any unusual behavior with your earbuds following a software update, please reach out to our Samsung Support Team via the Samsung Members app for assistance. Sometimes, errors may be reported, and our team could already be working on a fix.
You are correct about the case placement with the updated model, and we appreciate you sharing your experiences with Samsung. Thank you!
Use Samsung Members to troubleshoot your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001383/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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X
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Written by a customer while visiting Samsung US
Customer Rating
5
Charcoal Grey look is amazing!
on July 26, 2026
Posted by: Tuleise
[This review was collected as part of a promotion.] I made the switch back to Samsung after Ai integration with the s24 plus. Great phone. I got the buds 3 pro in a promotion. The new settings are great!
Value
5
Response from Samsung USBy R&R, July 27, 2026
Hey there Tulesie,
Thank you for sharing your insights on the Galaxy Buds3 Pro. We are glad to hear that they have stood out for you in the audio space. The Galaxy Buds3 Pro offer powerful sound, easy Bluetooth controls, and seamless integration with Galaxy AI. The charcoal finish also complements a gray Galaxy phone beautifully. It's great to know that they have been performing well over the past year. Thank you for returning to Samsung!
-Ty
Samsung Support
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Thank you for sharing your insights on the Galaxy Buds3 Pro. We are glad to hear that they have stood out for you in the audio space. The Galaxy Buds3 Pro offer powerful sound, easy Bluetooth controls, and seamless integration with Galaxy AI. The charcoal finish also complements a gray Galaxy phone beautifully. It's great to know that they have been performing well over the past year. Thank you for returning to Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Perfect charcoal look For my Grey phone match!
on July 26, 2026
Posted by: Tulesie
[This review was collected as part of a promotion.] I used alot of samsung phones in the past and changed back from iphones in 2024. With the new ai update everything feels better navigating the Bluetooth options for the buds. They are good and loud. And we're on sale when I got them. Ive had them for about a year.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent product with one minor issue
on July 25, 2026
Posted by: Beastybud
[This review was collected as part of a promotion.] I have had my buds 3 since they came out and have worked amazingly. Sound quality, battery life, noise cancellation all perfect. But, I cannot give it 5 stars as from time to time the headphone case refuses to charge the right bud which can be frustrating as I use them often for work and forced to use one bud.
Value
4
Response from Samsung USBy R&R, July 27, 2026
Hey there Beastybud,
Thank you for sharing your experience with your Galaxy Buds 3 Pro. The Galaxy Buds 3 Pro offer impressive sound quality, dependable battery life, and effective noise cancellation. However, it can be inconvenient if the case occasionally leaves the right earbud uncharged, especially when you rely on them throughout the workday.
If you notice that your earbud is not charging, please reach out to our Samsung Support Team for assistance with options such as warranty services. Additionally, if you would like to take your buds in for a review, you can visit a uBreakiFix, an authorized Samsung repair location, where a technician can examine them and offer a possible solution.
Your feedback helps Samsung continue to refine the charging experience. Thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Thank you for sharing your experience with your Galaxy Buds 3 Pro. The Galaxy Buds 3 Pro offer impressive sound quality, dependable battery life, and effective noise cancellation. However, it can be inconvenient if the case occasionally leaves the right earbud uncharged, especially when you rely on them throughout the workday.
If you notice that your earbud is not charging, please reach out to our Samsung Support Team for assistance with options such as warranty services. Additionally, if you would like to take your buds in for a review, you can visit a uBreakiFix, an authorized Samsung repair location, where a technician can examine them and offer a possible solution.
Your feedback helps Samsung continue to refine the charging experience. Thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US