Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,808 Reviews)
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Software is garbage
on April 11, 2025
Posted by: Maxipad5000
Software is garbage. Pinch controls are inconsistent, sound modes like ambient/noise canceling are not remembered when taking earbuds out of the case and have to frequently re-elect the sound mode, and you get a notification that your earbuds have stopped charging everytime your case is out of charge. So I disabled the notification setting for the wearable app and now I can't use the app for the earbudes unless notification settings are turned on.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy R&R Team, April 11, 2025
We appreciate you taking the time to share your feedback on the Buds3 Pro! We see that have some comcerns and we'd love to help enhance your experience with your buds. The pinch controls are designed to manage playback, calls, and noise controls modes directly on the earbuds. If they're not responding as expected, ensure the gesture areas are clean and free of sweat or debris, as this can affect their performance. For sound modes like Ambient or Active Noise Canceling, it's helpful to know that these do not stay active after the earbuds are removed from the case. You can quickly re-select your preferred mode using the pinch controls or the Galaxy Wearable app. Regarding the charging notifications, the case’s battery indicator light shows the charging status. If the case is out of charge, it may cause a notification that the earbuds stopped charging. To fully use the app's features, notifications need to remain enabled. Once again, thank you for sharing your feedback. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Robert
Verified Purchase:Yes
nice fit and features. Excellent battery life and ease of pairing
Response from Samsung USBy R&R Team, April 11, 2025
Thank you for sharing your honest thoughts about the Galaxy Buds3 Pro, Robert. It’s great to know that you’re enjoying the fit, features, and ease of pairing. The Galaxy Buds3 Pro are designed to provide up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. This makes them ideal for long listening sessions. Pairing is straightforward and can be done using the Galaxy Wearable app or through Bluetooth settings on your device. Your feedback is appreciated and helps highlight the strengths of these buds. TFor any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Oglons1
from Jacksonville Florida
Expertise:Expert
Verified Purchase:Yes
Sound is very clear but noise reduction is terrible. I should have kept the pro 2 earbuds.
Do not purchase waist of money. Disappointing.
Do not purchase waist of money. Disappointing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
3
Response from Samsung USBy R&R Team, April 11, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Oglons1. It is great that you find the sound quality impressive, but we're disappointed to learn that the noise reduction did not meet your expectations. The Galaxy Buds3 Pro offers noise control modes, including Ambient sound, Adaptive, and Active Noise Canceling. These modes can be adjusted in the Galaxy Wearable app to customize the settings to your preferences. For example, Ambient sound mode lets in surrounding sounds for better awareness, while Active Noise Canceling reduces external noise to minimize distractions. Properly fitting the earbuds in your ears can also help enhance noise reduction by ensuring a secure placement. Your feedback matters, and we appreciate you taking the time to share them with us. If you need any further guidance, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Andres
from New york, ny
Expertise:Expert
Verified Purchase:Yes
Upgrading from buds 2 the improvements in sound and fit are obvious. The one thing that stops me from giving 5 stars and something I'm not at all happy with are the touch controls. After 3 months and tons of tries thr pinch controls are recognized maybe 1 in 3 times.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, April 29, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Andres. We're elated to see that you've noticed the improvements in sound and fit! We understand how frustrating it can be when the touch controls are not as responsive as expected. To enhance your experience, we recommend ensuring that your buds are always up to date with the latest software. This can often improve functionality. Additionally, cleaning the bud stems can help maintain the responsiveness of the touch controls. We hope these tips improve your experience with the Buds3 Pro! If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Jess
Expertise:Intermediate
Verified Purchase:Yes
Besides the sound quality, they are not a premium headset as they should be for being the top of the line buds. Having small defects like occasional syncing issues, odd noise whining noise from one bud when you put them in, high pitched noise when you happen to touch the mic when readjusting them in ear.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R Team, April 11, 2025
Thank you for sharing your feedback about the Galaxy Buds3, Jess. The sound quality is a standout feature, and we understand the concerns you’ve mentioned. When Active Noise Canceling, Adaptive, or Ambient sound modes are enabled, the sub-microphone adjusts sound based on the noise control mode. If the area around the sub-microphone is touched or covered while putting the earbuds on, taking them off, or adjusting them, it may cause a beeping or howling noise. To avoid this, ensure the sub-microphone is not covered during these actions. For syncing concerns, ensure the earbuds are within the maximum Bluetooth connection range of 10 meters and that there are no obstacles like walls or corners between the earbuds and the connected device. If syncing still doesn’t work, store the buds in the charging case and press the Connect button for more than three seconds to manually enter Bluetooth pairing mode. Regarding the high-pitched noise when touching the mic, it’s important to avoid covering the microphone area while adjusting the earbuds. This can help prevent feedback or unwanted sounds. Thank you for sharing your experience! If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Ramu
Verified Purchase:Yes
Awesome product, great sound and comfort. Would highly recommend.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, May 14, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Ramu. We love to see that you think they produce great sound and are confortable for you. With features like Active Noise Canceling and Adaptive Sound, you can immerse yourself in your favorite music or podcasts without distractions. Plus, our real-time AI features, like Translation Interpreter and quick voice memos, add an exciting layer of convenience to your experience. We’re glad you’re enjoying the immersive sound of 360 audio. Your recommendation means a lot to us. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Juan
from Pennsylvania
Expertise:Expert
Verified Purchase:Yes
Amazing performance in sound and design, battery does leave a bit to be desired but they're great
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, May 14, 2025
It's great to hear from you, Juan! Thanks for your review! We’re pleased to see you enjoyed the amazing sound and design of the Galaxy Buds3 Pro. We understand that battery life is a concern for you, but these buds actually provide up to 26 hours of playtime per charge, which can extend to 30 hours with a fully charged case. To help conserve battery power when you're not using them, it's best to keep them in the charging case with the cover closed. You can also adjust your notification settings through the Galaxy Wearable app on your connected device, or in the Galaxy Buds app if you’re using iOS. This can help prolong battery life when you need them most. Once again, we appreciate your candid feedback. If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Tom k
from Plainfield, IL
Expertise:Expert
Verified Purchase:Yes
Nice fit, great sound quality. Would like to have an app like the buds 2 had.
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, April 11, 2025
Hi Tom! Thank you for sharing your feedback about the Galaxy Buds3 Pro. We love to see that you’re enjoying the fit and sound quality. The Buds3 Pro are designed to provide a comfortable experience and enhanced audio performance. The Galaxy Buds3 Pro can be paired with the Galaxy Wearable app, which allows you to access advanced sound settings and customize features like noise control, Adaptive EQ, and pinch controls. This app enhances the overall experience and provides greater control over your earbuds. Your feedback is valuable, and we appreciate you taking the time to share them with us. For any questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US