Thanks for taking the time to share your candid feedback on the Galaxy Buds3 Pro, Gema. Your feedback is truly invaluable as we continue to make improvements and changes. If you’re having trouble getting the right fit, it’s important to use the correct size ear tips that come with the earbuds. A proper fit ensures there are no gaps between the ear tip and your ear, which helps prevent sound leaks and enhances audio quality. Make sure to check the directional markings on the earbuds; "R" indicates the right ear and "L" indicates the left ear. Insert each bud accordingly, angling them slightly so that the microphones face your mouth. You can adjust the position by rotating them until you find a comfortable fit. Additionally, consider using the earbud fit test available in the Galaxy Wearable app to ensure the best fit for optimal sound quality. Regarding the glitches you mentioned, we'd like to gather some additional information to better assist you. Please be sure to reach out to us at Samsung Support so that we can better assist you. We look forward to hearing from you! -Kelvin
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Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Fred. We're glad to hear you're enjoying them and they've been great for you. We understand the importance of achieving the perfect fit. To get the best experience with your Buds3 Pro, it’s important to start by ensuring you have the right size ear tips. They come with different-sized ear tips, so we recommend experimenting with those to find the fit that seals your ears without any gaps. A snug fit will enhance audio quality and minimize any sound leaks. If you haven't done so already, here's a quick guide to help you with the fit: Check the bottom of each earbud for the marks indicating left (L) and right (R). Insert the R bud into your right ear with the R facing you, and do the same for the L bud in your left ear. It helps to angle the earbuds slightly so that the microphone points towards your mouth for clearer audio. Once you've got them in, feel free to rotate the buds a bit forwards or backwards to achieve that perfect fit. And don’t forget to run the earbud fit test available in the Galaxy Wearable app. The fit test is a fantastic tool to ensure you're set up just right! If you have any more questions or need further assistance, please be sure to reach out to us at Samsung Support! -Kelvin
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