Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,808 Reviews)
Open Ratings Snapshot
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Best earbuds I've tried
on April 16, 2025
Posted by: ApexWoman
from Denver,CO
Expertise:Intermediate
Verified Purchase:Yes
Amazing quality. Best noise cancelling ear buds I have ever tried. Very comfortable and they stay in ears better than my previous buds. Sound quality is premium
Love these and the trade in process to get a discount was smooth and appreciated.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 17, 2025
Thank you so much for your review of the Galaxy Buds3 Pro, ApexWoman! We’re thrilled to see that you find the sound quality to be premium and that the noise-canceling feature has set a new standard for you. We designed the Buds3 Pro with comfort and stability in mind, ensuring they fit securely, whether you’re working out or just relaxing. We’re also glad to know that you appreciated the smooth trade-in process. At Samsung, we strive to make every part of the customer experience as seamless as possible. If you have any further feedback or questions about the Galaxy Buds3 Pro or other Samsung products, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do not buy will break
on April 16, 2025
Posted by: samsung shop
Broke in less than 1 year. They will offer no support or help with repairs or replacement.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 16, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We hate to see that your buds broke. We stand behind the quality of our products, and it's important to us that you feel supported. Please remember that your Galaxy Buds3 Pro comes with a 12-month limited warranty for manufacturer defects, designed to provide peace of mind. Additionally, if you're looking for extended protection, Samsung Care+ is available for eligible devices, offering more comprehensive support and coverage. To assist you further and address your specific concerns, we encourage you to reach out to us at Samsung Support. Our team is here to help, and we want to ensure that you have the best possible experience with your Galaxy Buds3 Pro. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do not buy these headphones the case will break a.
on April 15, 2025
Posted by: Abro
The case breaks very easily and they refuse to replace or assist.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 16, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Abro. The charging case is made from polycarbonate material, which provides durability and a sleek finish. However, if the case is damaged, Samsung recommends visiting a Samsung Service Centre or an authorized service center for repair. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. Please be sure to reach out to us at Samsung Support so that we can look into what needs to be done to get this resolved. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Earbuds that money can buy
on April 15, 2025
Posted by: Honest Reviewer
from San Diego, CA
Expertise:Intermediate
Verified Purchase:Yes
It is the best earbuds I have ever used, decent noise cancelation, clear voice on calls.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 16, 2025
Thanks for sharing your honest review with us! It's amazing to see how much you're enjoying your Galaxy Buds3 Pro! The Active Noise Canceling and Adaptive Noise Control features are great for blocking out distractions while keeping you immersed in your audio. The machine learning technology ensures your voice comes through clearly during calls, even in busy environments. It’s clear the Buds3 Pro are delivering an exceptional experience for you. Thanks for sharing your thoughts! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Weird smell
on April 15, 2025
Posted by: Cereal
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Sounds good but has a bad smelling to them like if they're burning. Battery life isn't great.
No, I would not recommend this to a friend.
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 16, 2025
Hey there! Thanks for sharing your thoughts about the Galaxy Buds3 Pro. The Buds3 Pro is designed with high-quality materials, but if you notice a burning smell, it could indicate a concern with the internal components. Samsung recommends having the earbuds evaluated by an authorized service technician to ensure safety and proper functionality. Regarding battery life, the Buds3 Pro offer up to 23 hours of playtime per charge and up to 30 hours with the case. To optimize battery performance, ensure the earbuds are fully charged and store them in the case when you are not using them. If the smell persists, please be sure to reach out to us at Samsung Support so that we can further assist you. Your input is valuable, and we appreciate you sharing your experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Get other brand
on April 15, 2025
Posted by: Erick v
from Dallas ga
Expertise:Intermediate
Verified Purchase:Yes
Charger only sometimes charges one bud and the other fully charged
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 15, 2025
We appreciate you taking the time to share your feedback with the Buds3 Pro, Erick. If one Galaxy Buds3 Pro earbud charges while the other does not, it may be due to misalignment or debris on the charging contacts. Ensure the earbuds are seated correctly in the case and check for any dust or dirt on the connectors, cleaning them if necessary. Using a Samsung-approved charger and cable can also help avoid charging issues. If this persists, inspect the earbuds and case for damage, as this could affect charging functionality. For further assistance, pleaes be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The Find portion of the samsung products Failed!
on April 14, 2025
Posted by: Samsungsux
from US
Expertise:Intermediate
Ive had buds buds FE, buds 2, buds 2pro then most recently buds 3 pro. Will be my absolute final attempt with any headphones of theirs!
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 14, 2025
We appreciate you taking the time to share your feedback about the Galaxy Buds3 Pro. We hate to see that the Find feature did not meet your expectations. The Galaxy Buds3 Pro can be located using SmartThings Find or Samsung Find, which allow you to view their location on a map, enable a ringing sound, and receive notifications when they’ve been found. These features are accessible through the SmartThings app or Samsung Find app. If you’re experiencing difficulties with these tools, we recommend ensuring that your earbuds are registered to your Samsung account and that location permissions are enabled. Your feedback is valuable, and we’re here to assist anytime you need. If further assistance is needed, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
They're overall good 👍
on April 14, 2025
Posted by: Juan Noriega
from McAllen, Texas
Expertise:Intermediate
Verified Purchase:Yes
I've used rather often for the past month now and I've been pleased by them thus far. It's strongest feature is definitely the noise cancelation, which makes up for it's weakness in audio customization. You do get to customize it a bit, but it's a far less intuitive than my last ones, although it might be the app and not the earphones themselves. The built in safety decreases the overall volume when listening from Spotify, quality is still great, but there's around a 10-20% difference from YouTube music or other media playing apps. Once again I'm not extremely tech savvy so there might be easy fixes I've overlooked, but for now they're pleasant and a safe choice for any use earphones.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 16, 2025
It’s great to hear that you’ve been enjoying your Galaxy Buds3 Pro over the past month, Juan! The Active Noise Canceling feature really stands out, letting you block out distractions and focus on your music or calls. The Adaptive Equalizer powered by Galaxy AI does help tailor the sound based on how the earbuds fit in your ears. The built-in safety feature that adjusts volume is designed to protect your hearing. Sometimes, based on different circumstances, there can be some differences in sound quality across apps. It sounds like these buds have been a reliable and enjoyable choice for you so far! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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