Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,808 Reviews)
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
They fall out all the time
on April 21, 2025
Posted by: Anonymous
from Fort Worth Texas
Expertise:Expert
I purchased the Galaxy Buds 3 Pro silver, and they fall out all the time. I have tried changing the tip from small, to medium, to large several times, but I feel that they fall out because of the design and not the fit.
I cant eat or chew gum with them in. I cannot lean forward too far. They do not want to stay in! I can compare it to wearing a heavy poorly fitted pair of glasses and have to constantly be push back on.
I owned the Galaxy buds 2 before this and they also were bug and bulky, but they stayed in better, but would cause ear soreness from tight fit.
I owned the original Galaxy buds and used them for 6 years! before they gave our and they fit better than all the new models.
I tried purchasing a refurbished set of original Galaxy buds but they were broke and the noise cancelation did not work, so I was forced to go with the new models and they all sucked.
Super disappointed and with they lived up to the hype. But they did not because they fall out all the time.
And no I do not have odd shaped ears.
I cant eat or chew gum with them in. I cannot lean forward too far. They do not want to stay in! I can compare it to wearing a heavy poorly fitted pair of glasses and have to constantly be push back on.
I owned the Galaxy buds 2 before this and they also were bug and bulky, but they stayed in better, but would cause ear soreness from tight fit.
I owned the original Galaxy buds and used them for 6 years! before they gave our and they fit better than all the new models.
I tried purchasing a refurbished set of original Galaxy buds but they were broke and the noise cancelation did not work, so I was forced to go with the new models and they all sucked.
Super disappointed and with they lived up to the hype. But they did not because they fall out all the time.
And no I do not have odd shaped ears.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, April 22, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Ryan. The Buds3 Pro are designed to fit securely when adjusted properly, but we understand that fit can vary for different users. To improve the fit, you can try rotating the earbuds slightly or adjusting their position to ensure the touch-sensitive sensor makes contact with your ear. Additionally, the Galaxy Wearable app offers a Fit Test feature that can help you find the best fit. Simply wear both earbuds, open the app, and follow the steps to run the test. We appreciate your feedback and hope these suggestions make a difference for you! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Incredible sound with some minor annoyances.
on April 21, 2025
Posted by: Chadwick
from Kentucky
Expertise:Expert
Pros - excellent sound and audio options, feels good in ear and the case is super sleek, battery life is good too. Cons - the earbuds have a weird burnt smell, it's been that way since day 1. The earbuds should have been put into the case the other way because it's a little wonky getting the buds in and out with 1 hand. Overall i am pretty happy with them.
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, April 22, 2025
Thanks for sharing your honest feedback with us, Chadwick. It's great to see that you're enjoying the sound quality and sleek design of the Galaxy Buds3 Pro. The comfortable fit is designed to feel natural in your ears, and the case adds a stylish touch to the overall experience. Regarding the smell you mentioned, the materials used in the Galaxy Buds3 Pro meet strict international safety standards and undergo extensive testing to ensure user comfort and safety. The design of the earbuds aims to make them easy to handle, though we understand that it might take some time to get used to. It's wonderful to know you're happy with them overall! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Leif T
from Seattle WA
Expertise:Intermediate
Verified Purchase:Yes
Great, comfortable, and intuitive buds. Beautiful sound and features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 22, 2025
Thank you for your review of the Galaxy Buds3 Pro, Leif! We're thrilled you find them great, comfortable, and intuitive. It's awesome to see that you appreciate the beautiful sound quality! Our team has worked hard to deliver rich audio with 24-bit sound and adaptive features. The comfortable design ensures a secure fit for extended listening sessions, while Active Noise Canceling and Ambient Mode allow you to fully engage with your music or stay aware of your surroundings. Thank you for choosing the Galaxy Buds3 Pro! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Georgia
Expertise:Expert
Verified Purchase:Yes
These earbuds truly stand out when it comes to seamless pairing, sound quality, and effortlessly switching between multiple devices. Their noise-canceling capabilities are among the best on the market, making them a great choice for anyone juggling work calls, streaming, or everyday listening. I've used them extensively for Teams meetings, and switching between my phone and tablet has been completely seamless.
The fit is another highlight—despite having smaller ears, these molded perfectly without needing to swap out the soft buds. Comfort is typically a challenge for me, but these earbuds nailed it!
Where they could improve, however, is battery life. I can manage about three hours of calls or roughly 2.5 hours if I’m switching between video and calls before needing to recharge. The case charging feature helps, but an extended battery life would make a huge difference.
Overall, Samsung did an amazing job with these—great performance, excellent comfort, and effortless usability. If they can extend the battery life in future models, they'll have a near-perfect product!
The fit is another highlight—despite having smaller ears, these molded perfectly without needing to swap out the soft buds. Comfort is typically a challenge for me, but these earbuds nailed it!
Where they could improve, however, is battery life. I can manage about three hours of calls or roughly 2.5 hours if I’m switching between video and calls before needing to recharge. The case charging feature helps, but an extended battery life would make a huge difference.
Overall, Samsung did an amazing job with these—great performance, excellent comfort, and effortless usability. If they can extend the battery life in future models, they'll have a near-perfect product!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, April 22, 2025
It’s great to see how much you’re enjoying the Galaxy Buds3 Pro, Charisse! Their seamless pairing and ability to switch between devices really highlight their advanced features. The Adaptive Noise Control with Galaxy AI is perfect for creating an immersive listening environment, whether you’re on work calls, streaming content, or simply enjoying everyday sounds. It’s wonderful to know that the redesigned shape has provided a comfortable fit for you. Be sure to make sure that your buds are up to date with the latest software updates, and keep them in the case when they are not in use for longer battery life. Your feedback is valuable, and it’s exciting to know how much you appreciate their overall performance. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Fit and sound
on April 20, 2025
Posted by: Tjboss
Brought this on Friday and Fit and Audio quality is top tier !!!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 21, 2025
Thanks for sharing your feedback on the Galaxy Buds3 Pro, Tj. It's great to see you're enjoying all of its top-tier features! The Galaxy Buds3 Pro delivers exceptional audio quality with its enhanced 2-way speaker system, featuring an independently controlled woofer and tweeter for a rich and immersive sound experience. Their redesigned shape ensures a snug and comfortable fit, making them comfortable for extended listening sessions. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Kathy
from Norfolk VA
Verified Purchase:Yes
Very nice charger/case -- how's that for faint praise. Bought a set of ear cushions to improve the fit, but I can't figure out how to remove the original cushions and install new ones. When the app is in Ambient mode -- so I can hear what's going on around me as well as listen to music -- the software in the buds is too stupid to chop sharp sound spikes, like dropping a spoon in a glass bowl: OUCH! Samsung hasn't figured out that it's not just fire engines I need to hear when I'm wearing the buds.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R Team, April 21, 2025
Thanks for taking the time to share your feedback with the Galaxy Buds3 Pro, Kathy. The Buds3 Pro comes with a sleek charging case that not only protects the earbuds but also supports wired and wireless charging for added convenience. To replace the ear tips, turn over the ear tip inserted into the earbud and vertically pull on the middle part to remove it. Align the protruding part on the speaker of the earbud with the groove of the new ear tip and push it in until it clicks into place. The Ambient sound mode is designed to enhance awareness of surroundings, but sharp sound spikes may still be noticeable. Adjusting the noise control intensity through the Galaxy Wearable app might help improve your experience. It’s great to see you exploring all the features! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
Excellent sound and quality. So glad i upgraded to the new ones
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 21, 2025
Thank you so much for your feedback, Wrenn! We're thrilled to see that you're enjoying the excellent sound quality of the Galaxy Buds3 Pro. They feature our most advanced audio technology, including 24-bit Hi-Fi audio and a dynamic driver that really elevates your listening experience. We’re also proud of the active noise cancellation that helps you dive deep into your music without distractions. It's fantastic that you chose to upgrade to these, and we hope they continue to enhance your everyday listening. If you have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Jordan
from Texas
Expertise:Expert
Verified Purchase:Yes
These are by far the worst ones made yet when it comes to quality and functionality. They fit in the ear great and look stunning, but they die SO fast and lose connection all the time! They last MAYBE 2 hours top and the connect, disconnect, connect, disconnect, etc. I've bought 3 pairs. 2 pairs at the same time for me and my husband, then bought a replacement pair because i figured they were just duds the first time I bought them. NOPE, all have same problem....
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, April 21, 2025
Thanks for sharing your thoughts with us, Jordan. The Galaxy Buds3 Pro is designed to provide a premium experience. Maintaining your buds and charging case is essential for optimal performance. Ensure that the charging contacts are clean and dry, as sweat or moisture can affect charging and connectivity. Fully charge both the earbuds and the case before use, and store them in the case when not in use to conserve battery life. If you encounter connectivity challenges, try restarting or re-pairing the earbuds. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US