Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,808 Reviews)
Open Ratings Snapshot
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Nice ear buds
on April 29, 2025
Posted by: Mike
from Boron, CA
Verified Purchase:Yes
Nice ear buds, better than my pro 2s. I won't have to upgrade for a long time
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 1, 2025
How's it going, Mike? Thank you for your honest review! We love to see that you find the Galaxy Buds3 Pro to be an upgrade over your Buds2 Pro. The Dual Amplifier technology really makes a difference as it features our first-ever independently controlled woofer and tweeter, allowing you to experience a broad spectrum of rich, immersive sound. It's fantastic to know that you feel you won't need to upgrade for a long time. Just wait until you see what we have coming up in the near future because there are some exciting innovations on the horizon that you won’t want to miss. If you have any questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Uncomfortable
on April 29, 2025
Posted by: Omar
Expertise:Intermediate
I really tried to like these. I love the design and case; however I cannot wear them for more than an hour without my ears hurting. I've tried varies tips and these are the most uncomfortable ear buds I've ever purchased.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 29, 2025
It's great to hear from you, Omar. Thanks for sharing your experience with the Galaxy Buds3 Pro! It sounds like you’re having some concerns with the fit, and we completely understand how important it is to get that just right. For the best audio quality and comfort, it’s crucial to select the right size ear tips that fit snugly in your ears. This helps minimize sound leakage while maximizing the immersive audio experience. Please make sure to check out the directional markings on the earbuds—“L” for the left and “R” for the right—when inserting them. Position the right earbud in your right ear with the “R” facing you, and do the same for the left one. We’ve also found that angling the earbud so the microphone points toward your mouth rather than hanging straight down can enhance your experience even more. Additionally, don’t hesitate to rotate them slightly until they feel just right. To ensure you're getting the perfect fit, we recommend running the earbud fit test available in the Galaxy Wearable app. It’s a helpful tool that can guide you toward achieving the best possible fit and sound experience. We want you to have the best experience possible with your buds and hope that these tips help you do so. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible battery 😞
on April 27, 2025
Posted by: Richie
Worst headphones ear buds I ever have 😌
I should never buy it.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 28, 2025
Thanks for taking the time to share your candid feedback on the Galaxy Buds3 Pro, Richie. We always look forward to hearing from you and getting your insights. We hate to see that you haven't had the best experience with your buds due to the battery life you've experienced. The Buds3 Pro are made to last with up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. To conserve battery power on your earbuds and ensure they last when you need them most, consider making a few adjustments. First, always store your earbuds in their charging case with the cover closed when you're not using them. This helps maintain their charge. Additionally, you can optimize battery life by adjusting notification settings. If you're using a connected phone with the Galaxy Wearable app, make changes there; for iOS users, simply modify the settings in the Galaxy Buds app. These simple steps can significantly extend the usability of your earbuds. We hope that this help enhance your experience with the Buds3 Pro. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgrade
on April 27, 2025
Posted by: Terry
from Jonesboro,AR
Verified Purchase:Yes
They are amazing! Definitely upgrade from the original buds.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 28, 2025
Thank you for your feedback, Terry! We’re thrilled to know that you love the Galaxy Buds3 Pro! Their incredible sound quality and enhanced features truly make them a standout upgrade. With Intelligent Active Noise Cancelling and improved battery life, they’re designed to deliver an immersive listening experience wherever you go. We hope that you continue to enjoy the rich, clear audio and the comfortable fit that these buds provide! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Not bad
on April 27, 2025
Posted by: Kenny
from Miami, fl
Expertise:Expert
Verified Purchase:Yes
Like it so far, the sound quality is good. Happy with purchase
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 29, 2025
Thank you for your feedback, Kenny! It's great to see that you're enjoying the sound quality of the Galaxy Buds3 Pro. With features like advanced Active Noise Cancellation and their customizable sound settings, they truly elevate your listening experience. We're glad you’re happy with your purchase! If you haven't already, be sure to explore the new pinch controls and Ambient Mode, which allow you to seamlessly switch between your music and the world around you. We hope that you continue to enjoy your experience with the Buds3 Pro. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Zero performance
on April 27, 2025
Posted by: Camus
I am disappointed by this Galaxy buds3 pro. The right bud does charge anymore after 4 months that I bought it.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 28, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Camus. We hate to see that you're facing challenges with the right bud not charging. At Samsung, we strive to provide high-quality audio experiences, and we understand how frustrating it can be when a product doesn't meet your expectations. Be sure to check and make sure there are no debris or moisture on the contacts of the buds and the case. If this persists, we may need to take a further look. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you're still within the warranty period, we encourage you to reach out to our customer support team for assistance. They can guide you through the troubleshooting process and help determine the best solution for your situation. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our products. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good
on April 26, 2025
Posted by: In lee
Verified Purchase:Yes
The fit is comfortable and the sound quality and balance are excellent.
Response from Samsung USBy R&R Team, April 28, 2025
Thank you for sharing your positive feedback about the Galaxy Buds3 Pro, In Lee! We love to see that you find the fit comfortable. These buds are designed with a snug shape to enhance immersive listening. The excellent sound quality and balance you mentioned are supported by features like Adaptive Equalizer with Galaxy AI, which adjusts audio based on how the earbuds sit in your ears, providing an optimized listening experience every time. We're thrilled that you're enjoying the Galaxy Buds3 Pro! For any questions or concerns, we encourage you to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
ONE MONTH USE
on April 26, 2025
Posted by: Eman
from Camarillo, California
Expertise:Beginner
Definitely started off strong, great features all around and definitely exceeded my expectations and voice oj calls were crystal clear BUT they slowly DECLINED in quality after a month. After 4 MONTHS the case stopped taking a charge and I have no way of charging buds. Buds started RANDOMLY producing a HIGH PITCH sound that would cut through my ear and hurt like crazy. My voice on calls would sometimes sound staticy even with a full charge in areas were they had worked before. I use them almost everyday and it seems they are not meant to be use on a daily bases. They don't hold up as advertised which is disappointing since I'm all in with Samsung. I hope this doesn't happen with all the other phones tablets and laptop I've purchased.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 28, 2025
We appreciate you sharing your detailed feedback about the Galaxy Buds3 Pro, Eman. It's great to see that the earbuds initially exceeded your expectations, especially with their crystal-clear call quality and impressive features. The high-pitched sound you described could occur if the sub-microphone, located on the top outer edge of the earbuds, is accidentally covered while adjusting or wearing them. To avoid this, ensure that the sub-microphone remains unobstructed, especially when Active Noise Canceling, Adaptive, or Ambient Sound modes are enabled. For the charging concerns, it's important to check that the charging contacts on both the earbuds and the case are clean and free from debris. Proper alignment of the earbuds in the case is also crucial to ensure they charge correctly. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
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