Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,808 Reviews)
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Almost perfect.... Almost.
on May 1, 2025
Posted by: Anonymous
from Nashville, TN
Expertise:Expert
Having owned the original buds, as well as Live and Pro, I was excited to get my hands on these. Strictly from the sound perspective, these are fantastic. Definitely an improvement over the previous generations. I liked them so much that I bought another pair just for my home office.
If I was leaving this review 2-3 months ago, I would have easily given these 5 stars. That is however until I noticed a crack forming at the top of the right ear bud. Identical to what was described by a number of others. Knowing that these have never been dropped, I can only assume its an issue with material or design. However, based on Samsung's warranty disclaimer, this is considered "physical damage," and it not something they cover. Which is a shame because it puts a pretty significant damper on what is otherwise a great product.
If I was leaving this review 2-3 months ago, I would have easily given these 5 stars. That is however until I noticed a crack forming at the top of the right ear bud. Identical to what was described by a number of others. Knowing that these have never been dropped, I can only assume its an issue with material or design. However, based on Samsung's warranty disclaimer, this is considered "physical damage," and it not something they cover. Which is a shame because it puts a pretty significant damper on what is otherwise a great product.
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy R&R Team, May 6, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Bobby. We love to see that you find the sound quality fantastic and an improvement over previous generations. However, we hate to learn about the crack in your right earbud. It's important to us that you have a great experience with our products, and we stand behind the quality of our devices. Our products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. If your concern is related to a manufacturing defect, we'd love to help you resolve it. Additionally, if you're interested in extra peace of mind, we offer Samsung Care+ for eligible devices, which provides extended protection and added support. You can enroll eligible mobile devices when purchasing or within 60 days at samsungcareplus.com. If you need further assistance, please don’t hesitate to reach out to us at Samsung Support. We're here to help! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Captain Awesome
from Ohio
Verified Purchase:Yes
These buds are amazing! Easy to pair up, the tips were easy to change our Mt as well. I would like to see something like a pair of buds that wrap around your ears in the future
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, May 2, 2025
Thanks for your fantastic review of the Galaxy Buds3 Pro, Captain Awesome! We're glad you found them easy to pair and enjoyed the customizable tips. Your idea about ear-wrapping designs is interesting! We’re proud of their 53mAh battery life and IP57 water resistance, perfect for any environment. With features like Active Noise Cancelling, Adaptive Sound, Ambient Sound, and immersive 360 audio, we aim to enhance your listening experience. Thanks again for your feedback! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Mario
Verified Purchase:Yes
They came out with errors, sometimes they don't charge or connect to my Samsung 24 Ultra
Response from Samsung USBy R&R Team, May 2, 2025
Hey Mario! We appreciate you sharing your experience with the Galaxy Buds3 Pro. It's great to hear your thoughts, and we appreciate you reaching out. The Galaxy Buds3 Pro are designed to deliver a seamless audio experience, and we want you to get the most out of them. You can start by checking the charging case to ensure it’s clean and free of debris, as sometimes dirt can disrupt the connection. For a fresh start with your earbuds, try resetting them. On the Galaxy Wearable screen of your mobile device, and tap Earbuds settings and then Reset. Also, make sure the earbuds have the latest firmware updates. You can check this through the Galaxy Wearable app, as keeping everything updated can enhance overall performance. If you're experiencing challenges with your Samsung 24Ultra, toggling Bluetooth off and on again can sometimes help, or you could forget the device in your Bluetooth settings and re-pair it for better connectivity. We want you to fully enjoy the premium sound quality the Galaxy Buds3 Pro deliver. Please let us know if these steps help or if you need any further assistance, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Ok with set backs
on May 1, 2025
Posted by: M0rbid0ne
from Bartow,Fl
Expertise:Intermediate
Got these to replace my Buds 2 and to see if they fit better. So far the fit has been an issue. When I'm wearing them mowing the yard or doing yard work or what ever they want to fall out. So I tried changing out the M ear pieces with the smaller ones and trying to get them off isn't fun. I did what it said and gently pulled on it and one of them ripped like crazy (See pics). After that I didn't think I would ever get it off but I finally got them changed. Haven't had a chance to fully test the fit yet but it seems "better". The controls are also hit and miss, I find myself fighting with them to even pause my music unless I just so happen to grab them right. Kind of frustrating to say the least.The sound on them is great and like the new way they sit on your ears but do not like how you can rip the ear pieces by changing them nor the controls, Why couldn't they just have stuck with touch? Now the M ones are ruined. Also like the Silver color and the fact Left and Right are color coded.
I would recommend this to a friend!
Features
1
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R Team, May 1, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro! We hate to see that one of your ear tips ripped during the replacement process. We understand how important it is to achieve the right fit, especially when you’re active outdoors. To help with that, check out the link attached for guidance on how to replace your ear tips more effectively. We want you to enjoy the best possible experience with your earbuds! If you need assistance in getting additional ear tips or have any other questions, feel free to reach out to us at Samsung Support. We’re here to help you maximize your Galaxy Buds3 Pro experience! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Oleh
from Illinois
Verified Purchase:Yes
I liked the headphones for their simplicity and comfort.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, May 1, 2025
Thank you for sharing your thoughts with us, Oleh! We’re elated to see that you appreciate the simplicity and comfort of the Galaxy Buds3 Pro. They truly have a refreshed look that adds to their appeal. Designed for true audio lovers, these buds feature a comfortable, new shape and improved hardware that delivers an impressive sound. You’ll experience high-resolution audio like never before! Plus, with our advanced Wind Shield technology and intuitive controls like Swipe and Pinch, enjoying your music has never been easier. We’re glad you’re enjoying them! If you ever have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Sounds great. But not water protected
on April 30, 2025
Posted by: Steponup
from Minnesota
Expertise:Intermediate
I bought them on Christmas i was working out side in the rain and it damaged the ear buds. They don't cover that for warranty.
I would recommend this to a friend!
Features
4
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R Team, May 1, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We hate to hear about the damage caused by working in the rain. The Buds3 Pro has an IP57 water resistance rating. It's important to note that while our warranty covers manufacturing defects in material and workmanship for 12 months, it unfortunately doesn’t cover damage from external factors like water exposure. To help safeguard your devices in the future, we highly recommend considering Samsung Care+. This service offers extended protection and extra support for eligible devices, which you can enroll in during your purchase or within 60 days afterward. We appreciate your feedback and hope to see you enjoying your Galaxy Buds3 Pro again soon! If you have any questions, please be sure to reach out to us at Samsung Support -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from United States
Expertise:Beginner
Verified Purchase:Yes
Nice i like them but they do fall out my ears because my ears are small
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 30, 2025
How's it going, Cpenny? Thanks for sharing your thoughts on the Galaxy Buds3 Pro! We're glad to see that you enjoy them. We understand that the fit can be a challenge with smaller ears. We encourage you to try out the different earbud tips included in the box—they can really help achieve a more secure fit. Plus, don’t forget to use the fit test available through the Galaxy Wearable app to find the best size that works for you. One of the fantastic features of the Buds3 Pro is the Adaptive Equalizer, powered by Galaxy AI, which tailors audio for the perfect listening experience based on how the Buds sit in your ears. Every time you put them in, they adjust to help enhance your playlists, ensuring you get the best sound quality. If you have any questions or need assistance, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
They have a good sound but they do not sell.
on April 29, 2025
Posted by: El tigre
Expertise:Beginner
The truth is what is a little complicated: changing the plastics and also the company does not sell the replacements.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, April 30, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We appreciate your feedback and want to ensure your experience is nothing short of exceptional. We see that you may have had some challenges with replacing the bud tips. Be sure to check out the link attached for detailed instructions to help you out with that. If your tips are damaged, please reach out to us at Samsung Support so we can assist you with the possibility of a replacement. Your satisfaction is our top priority, and we’re here to help! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003496/
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Written by a customer while visiting Samsung US