Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,808 Reviews)
Open Ratings Snapshot
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Review your f the airbuds
on May 6, 2025
Posted by: SAEmbesan
from Alaska
Expertise:Intermediate
Verified Purchase:Yes
It has s serving the right purpose.. the only comment i can say is that it doesn’t disconnect to the unit even when the air-buds is not being worn anymore.. the sound is nice..
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 7, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, SAEmbesan. We're pleased to see that you're enjoying the sound quality, as it really enhances your listening experience. To disconnect the buds, just make sure to place them back in their charging case, which helps preserve battery life for your next use. We appreciate your feedback and hope you continue to enjoy your Galaxy Buds3 Pro! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love them
on May 6, 2025
Posted by: Teetee
from Nashville
Expertise:Expert
Verified Purchase:Yes
They are very clear and they stay in my ears even if you are sweating. They don't hurt my ears and the soft tips make them feel even better to wear for a long period of time. The battery life is more than enough for the day.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 7, 2025
Thank you so much for sharing your honest experience with the Galaxy Buds3 Pro, Teetee! It's great to see that you find them comfortable, even while sweating. The soft tips are designed specifically for extended wear, so it's awesome that they make a difference for you. As for battery life, with Active Noise Cancellation (ANC) on, you can enjoy up to 6 hours of music playback and 4.5 hours of talk time. When you turn ANC off, it extends to 7 hours of music and 5 hours of talk. Overall, you’ll get up to 26 hours of music playback, which is perfect for all-day use. Thanks again, and we’re thrilled you’re enjoying your Buds3 Pro! If you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Decent buds, not for noise cancelling.
on May 6, 2025
Posted by: DGood
from Lebanon, PA
Expertise:Intermediate
Verified Purchase:Yes
The fit is good, the battery is great. The noise cancelling is terrible.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 7, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro! We're delighted to see that you’re enjoying the fit and battery life. We understand that having the best noise cancelling experience can enhance your listening enjoyment. For tips to optimize the noise control feature, please check out our guide at the link below. It has useful suggestions to help you get the most out of your Buds3 Pro. We truly value your input and hope you continue to enjoy your Galaxy Buds3 Pro! For any questions or concerns, please reach out to us at Samsung Suppoort. -Kelvin
https://www.samsung.com/sg/support/mobile-devices/what-to-do-when-my-galaxy-buds-pro-noise-control-feature-is-not-working-properly/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Nope
on May 5, 2025
Posted by: JBSCAN
Expertise:Expert
Good sounds terrible support!! Just try ordering new replacement tips
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for your feedback on the Galaxy Buds3 Pro. We appreciate your thoughts on the sound quality and support. To assist you more effectively, we’d like to gather additional information about your experience. Please reach out to us at Samsung Support so we can start addressing your concerns and help you enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Odd Squeeze feature
on May 5, 2025
Posted by: Chris
from Chicago
Expertise:Expert
Verified Purchase:Yes
The new squeeze feature for controls is an odd product choice. It makes it harder to use than the older model. Sound quality is good though!
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Chris! We understand that the new pinch control feature can feel different compared to the previous model. This innovative approach is designed to give you a more intuitive way to manage your music and phone calls. However, if you’re having trouble with responsiveness when using the pinch or swipe controls, we recommend checking out our troubleshooting guide in the link attached. We're glad to see you enjoy the sound quality, and we hope you continue to explore all the features the Galaxy Buds3 Pro has to offer! For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound
on May 5, 2025
Posted by: Jerry
Great sound quality and I would have gave them 5 out of 5 stars if they stayed in better.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Jerry! We’re thrilled you’re enjoying the sound quality. We understand that a secure fit is crucial for the best listening experience, and we recommend trying out the fit test available in the Galaxy Wearable app. It helps ensure you get the perfect fit for optimal comfort and performance. We hope this enhances your experience even more! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Poor Buds
on May 5, 2025
Posted by: Cynthia
from Philly PA
Expertise:Intermediate
Verified Purchase:Yes
I'm giving this product 3 1/2 stars. I love the sound quality. But the buds do not stay in my ears. I've tried the three different sizes. They still fall out. I've had this product for one month. I would still recommend.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 5, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Cynthia! We're thrilled to see that you love the sound quality. However, we noted your frustration with the fit. Finding the perfect fit can make a big difference in enjoying your audio experience. We recommend checking out our guide for tips on achieving the best fit with your buds, which you can find in the link attached. We appreciate your recommendation and hope you continue to enjoy the amazing sound quality! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome!
on May 5, 2025
Posted by: Abductednightly
from Topeka, KS
Expertise:Intermediate
These things rock! I've owned the Buds 2 and Buds 2 Pro...loved both...but these are really cool! I don't know how they make these stay in your ear so well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for your fantastic review! It's wonderful to see that you enjoyed the Buds2 and Buds2 Pro, and we’re glad you’re excited about the Galaxy Buds3 Pro. We put a lot of effort into designing them for a secure fit, so it’s great to know they stay in your ears so well. In addition to the comfort, we believe you’ll love the enhanced sound quality and features like Active Noise Cancellation and Ambient Mode, which can really elevate your listening experience. We can’t wait for you to explore everything they have to offer. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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