Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,808 Reviews)
Open Ratings Snapshot
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Love my Buds
on May 17, 2025
Posted by: Iroc z
from New york
Verified Purchase:Yes
I love my new ear buds connected flawlessly, sound is amazing, very comfortable
I would recommend this to a friend!
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 19, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Iroc! We love to see that you found the connection seamless and the sound quality exceptional. It’s great to see that they provide the comfort you need for long listening sessions. We hope you continue to enjoy the immersive sounds that the Galaxy Buds3 Pro provides. If you have any more thoughts or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Good sound/battery/fit, bad charging/voice control
on May 16, 2025
Posted by: Danny
from FL
Sound quality is good and so is fitment in the ear/ weight. Play time so/so. What really irks me is that they always seem to have trouble charging. It's happened to both the left and right earbud. To fix it, I clean the case out (which looks clean already) with compressed air. So many times this has happened. Incredibly annoying flaw I have not experienced with the previous generation Buds Pro.
Also, the voice controls are incredibly finicky. It'll stop the music from a bus stop announcement but not when I actively try to. In addition, the voice detect is a little buggy. I will use a chainsaw and it goes from noise cancelling to pass through with incredibly loud chainsaw noise. I do not sound like a chainsaw so why it goes to ambient is beyond me. This is incredibly annoying as I try to protect my hearing but get bombarded with noise instead, while my hands are too full to do anything about it.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Danny! We’re thrilled you enjoy the sound quality and comfortable fit of your buds. Regarding the charging, we suggest ensuring that the charging contacts on both the earbuds and the case are clean and free from any buildup. Regular maintenance can significantly improve connectivity. We appreciate your thoughts on the voice controls and noise detection. The Buds3 Pro are designed for easy interaction, and it’s important that they meet your expectations. You might want to check and make sure your firmware is updated, as this can enhance the overall experience. If any of this persists, please be sure to reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Swing and a miss
on May 16, 2025
Posted by: Jon l
from MA
Expertise:Intermediate
Giant step backwards for Galaxy buds pro.. They are super awkward to handle from case to ear and back. Requires an unnatural rotation to align with the ear because they're outward facing in the case.. The pinch controls are awkward. Sound is ok but not as good as Buds 2 pros. Short battery life... They also do not stay in my ears well and people had a very hard time hearing me on calls. No comments from people whole on my old or new Buds 2 Pro.. let's not even mention that the Buds 3 are obvious Airpods rip-off. I hope Samsung learned a lesson with these. Gave these away and got another pair of Buds 2 Pro
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Jon. We understand your concerns regarding comfort and handling. We designed the Buds3 Pro to offer long-lasting battery life, providing up to 30 hours of listening time with the charging case, so you can enjoy your favorite music without interruption. To extend the battery life of your earbuds, store them in their charging case with the cover closed when not in use. Also, adjust the notification settings in the Galaxy Wearable app on your phone, or in the Galaxy Buds app if you’re using iOS. These steps can help ensure your earbuds last longer. To enhance your experience, we highly recommend using the fit test feature, which helps you find the right size for a secure and comfortable fit. This can make a significant difference in how well they stay in your ears. Your feedback is invaluable to us, and we appreciate your input as we strive to improve our products. If this continues to be your experience, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Meh - About destroyed my eardrum
on May 16, 2025
Posted by: Sully
Verified Purchase:Yes
I accidentally dropped the right earbud from about 2 feet, and it immediately started emitting a high-pitched ringing sound — loud enough that I was genuinely worried it might damage my eardrum. After checking Reddit, I found that others have had similar issues. Thankfully, after about 20 minutes of gently shaking the earbud, the ringing stopped and it returned to normal. Since then, both earbuds have worked fine, and the sound quality is actually pretty good. But that initial issue definitely shook my confidence in the build quality.
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Sully. We're glad to see that after some gentle shaking, the matter resolved itself, and both earbuds are working well. Regarding the loud ringing sound you encountered, this can sometimes happen due to microphone feedback, especially when using Active Noise Cancelling (ANC), Adaptive, or Ambient Sound modes. When the microphone picks up sound from the speaker, it can create a feedback loop, resulting in that high-pitched noise you experienced. This could be triggered if the sub-microphone on the outer edge of the earbuds is touched or covered while adjusting them or putting them in. We appreciate your feedback, as it helps us understand and improve our products. If you have any more questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Wish I could return these. Worst purchase.
on May 16, 2025
Posted by: Lizzy
from Georgia
These buds have Amazing sound quality and noise canceling. I Bought because I wanted to try the new design due to the incorporation of silicone tips however, these have been THE MOST ANNOYING buds I've ever used. My ears are not small, i have used many types of buds in the past, but these, even with the smallest tip, are always falling out of my ear and I need to adjust every 1-2 minutes. If there's any movement, they fall out really quickly, EVEN SMILING with them on causes them to fall ._. What?? The controls are innovative gestures but not practical because as soon as I try to pause or adjust volume by swiping up/down no matter how careful I am, it'll just make the bud come off and if I try to pause/unpause most times I have to try like 3 times beforebit actually works. Reminds me of the galaxy buds live with the nice bean design but no sensibility to the touch whatsoever. I think the most sensitive to touch (and better overall) of all the buds were the first ones that came in the pill case.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Lizzy! It’s great to see you’re enjoying the sound quality and features of these buds. To truly maximize your audio experience, it’s crucial to find the right ear tip size. As you already know, the Buds3 Pro comes in various sizes, so trying different options can help you achieve that snug fit, preventing any sound leakage and enhancing overall audio quality. When you have your ear tips selected, just a quick reminder to check the directional markings on the earbuds. Ensure the "R" is facing you when placing the right earbud in, and do the same for the left with the "L." It’s all about placement! For an even better fit, try angling the earbud so the microphone points toward your mouth—this can help with sound clarity during calls. Don’t forget to use the earbud fit test in the Galaxy Wearable app. This simple step can make a big difference in comfort and performance. We hope these steps help enhance your experience with your buds. If you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Won't stay in my ears.
on May 15, 2025
Posted by: Clint G
from Knoxville tennessee
Expertise:Intermediate
Verified Purchase:Yes
I like them but they won't stay in my ears. I have changed out the ear pieces still won't help. If I could send them back I would.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Clint! We’re glad to see that you like them, but we understand that getting the right fit is essential. Have you tried the Fit Test feature? It helps you find the perfect ear tip for a secure and comfortable fit. A proper seal can enhance both sound quality and stability. If you have any further questions or need assistance, feel free to reach out to us at Samsung Support. Your satisfaction is important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best ever
on May 15, 2025
Posted by: Wendi
from Oregon
Verified Purchase:Yes
Very comfortable and excellent sound quality. Would by again
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for your feedback, Wendi! We're thrilled to see that you find the Galaxy Buds3 Pro comfortable and that their sound quality exceeds your expectations. We designed them with premium audio features to enhance your listening experience, and it’s great to know you’d choose them again. If you have any other thoughts or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Connection problem
on May 15, 2025
Posted by: Mukhtor
from St Charles, MO
Expertise:Beginner
Verified Purchase:Yes
It keeps disconnecting and reconnecting during calls
No, I would not recommend this to a friend.
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for your review, Mukhtor! We appreciate your feedback regarding the Galaxy Buds3 Pro disconnecting during calls. This could be related to a poor Bluetooth connection or how the earbuds are seated in your ears. To ensure optimal performance, please check that the earbuds are correctly inserted and that your Bluetooth connection is stable. Additionally, confirming that your earbuds' software is up-to-date can enhance your experience. For more guidance, we recommend checking out the link for troubleshooting steps. We hope this helps improve your listening experience! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
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Written by a customer while visiting Samsung US
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