Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,808 Reviews)
Open Ratings Snapshot
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Unsure
on May 19, 2025
Posted by: Lauren K
Expertise:Intermediate
Verified Purchase:Yes
Sound is great but they fall out of my ear and I can't figure out how to change the insert without harming the bud.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Lauren! We’re pleased that you appreciate the sound quality, but we hate to hear you’re having trouble with the fit. Finding the right earbud tips is essential for both comfort and sound experience. To help with changing the inserts without causing any damage, we recommend checking out this detailed guide in the link attached below. It offers step-by-step instructions to ensure you get the best fit for your ears! If you have any more questions or need further assistance, feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003496/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Earbuds
on May 18, 2025
Posted by: FloDawg
The app doesn't work for these earbuds. Should of bought different kind. Waste of money
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for your feedback regarding the Galaxy Buds3 Pro, Flo. We understand that you may be having some difficulty trying to get access to the wearable app. The Buds3 Pro is designed to pair with almost any Android smartphone seamlessly, and the Galaxy Wearable app offers additional sound settings to enhance your listening experience. We would like for you to reach out to us at Samsung Support so we can gather more information and assist you further. Your satisfaction is important to us, and we want you to enjoy your buds to the fullest! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
In love with them!
on May 18, 2025
Posted by: Stephanie P
from California
Expertise:Intermediate
Verified Purchase:Yes
I love them! They fit so good in my ears, unlike the Galaxy Buds2. The Buds3 Pro never fall out or give me any problems.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 19, 2025
Thank you so much for your feedback, Stephanie! We’re elated to see that you love the Galaxy Buds3 Pro and that they fit so comfortably in your ears. Our all-new design is engineered for optimal sound, featuring small, angled heads that ensure a snug fit during any activity. Plus, the accented Blade Lights allow you to express your unique style while enjoying an immersive audio experience. We hope you continue to enjoy your experience with the Buds3 Pro. If you ever have any questions or concerns, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Headphones by far!
on May 18, 2025
Posted by: TrueKelso
from MI
Expertise:Expert
These have by far been the best headphones I have ever owned. I've tried Bang and Olufsen, Buds, Buds 2, and Beats Pro 2. While I would not recommend for running. I have had no issues with them falling out. The sound quality is amazing and can really provide some serious bass. Be prepared that if you do not own a newer laptop these headphones will not connect. In order to connect you need to have the Bluetooth LE option available in device settings. Despite the inability to connect. These headphones are extremely easy to switch between devices. I use these with my Samsung TV, Tablet, and phone. For the price I would recommend giving them a try. The controls are easy to use and the voice controls are a real game changer.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Kelso! It's great to see that you've had a chance to use these with your TV. With the 360 Audio feature, you can dive into a spatial sound experience that enhances both music and viewing. It identifies the exact direction of the sound as you tilt your head, offering you an immersive surround sound feel, especially when using it with your Samsung TV. We appreciate your feedback on the fit while running. Many users find them secure during various activities, so it’s great to get your perspective. We're also pleased to know that switching between devices is easy for you, as this is something we aimed to perfect. If you have any questions or need assistance, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound ANC, squelchy Ambient
on May 18, 2025
Posted by: Jeremy
Verified Purchase:Yes
The sound quality of these ear buds are undescribable in a phrase it's more like an emotion. All of the positive emotions mixed with a lil melancholy and that's a great thing. I do get some feedback from them in the form of loud squelches, but only on the Ambient aware mode I don't know why that is but hopefully I'll figure it out.
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Jeremy! We’re excited to see that the sound quality has evoked such deep emotions for you. With our Enhanced 2-way speaker system and Dual Amplifier technology, every note is delivered with clear precision, achieving an impressive 24bit/96kHz audio quality. Regarding the loud squelches you're experiencing in Ambient Aware mode, this can sometimes happen when the microphones pick up sound from the speakers if the buds are touched. This creates a feedback loop that results in the high-pitched noise. We understand how that can be distracting, and we hope this information helps. With 360 Audio, you can enjoy an immersive sound experience that adapts to your head movements, and our Super Wideband Call technology ensures crystal-clear conversations. If you have any questions or need assistance, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Product
on May 18, 2025
Posted by: Tugger
from 92660
Expertise:Intermediate
Verified Purchase:Yes
Easy to connect, and the sound testing to get the right size rubber pieces for your ears is fantastic. Sound is great, a bit of a learning curve to learn about the buttons but overall really nice earbuds.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for your review, Tugger! It’s great to see you found the Galaxy Buds3 Pro easy to connect and that the fit test helped you choose the right ear tips for comfort and sound quality. We understand that the pinch controls can take a bit of getting used to, but they’re designed to enhance your overall experience. Be sure to check out the link attached to learn more about the pinch controls. We appreciate your feedback and hope you continue to enjoy the sound and features of your Buds3 Pro! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Awesome ANC, great sound quality.
on May 18, 2025
Posted by: Sammytech123
I love my buds, but about three months after getting them, they went through the washer. Afterward, the charging case no longer charges, and it has been over two months since this happened. When I try to charge them, the light flashes red; however, when I initially washed them, the buds still worked perfectly fine.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! It’s great to know that you appreciate the sound quality and active noise cancellation. We understand how frustrating it can be to have challenges with your charging case after an accidental wash. The durability of our products is important to us, and we want to help you get the most out of your earbuds. Please reach out to us at Samsung Support so we can assist you further and explore the best options for your situation. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Quality
on May 17, 2025
Posted by: Eivar
from Puerto Rico
Expertise:Expert
Verified Purchase:Yes
They are amazing, the sound and desing are so good.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Eivar! It's awesome to see you find them amazing. The deep rumble of the bass combined with the clear, crisp highs truly creates an immersive listening experience. With the enhanced 2-way speaker and our first-ever dual amp, you'll truly notice the vibration of instruments with minimal distortion. Your experience captures the essence of what we designed these buds for. If you ever have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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