Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,808 Reviews)
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Worst
on May 21, 2025
Posted by: Pranav
from Philadelphia
These is tge worst samsung product that I have ever brought in entire life. I regret buying this product and now also regretting to be a samsung product user. Since, I got owned every samsung high-end product in entire high-end lined up. This is ridiculous that I can't even go to store and fix the the charging issue withe buds, most of the only one ear buds will be working properly the other will be not working because of the charging problem 🙄 I am done with this and came here to write a review so that another person will be not in my situation.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 22, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Pranav. We appreciate your feedback and understand how frustrating it can be when a device doesn't perform as expected. At Samsung, we want to ensure that you enjoy every moment with our products. We provide a 12-month limited warranty for manufacturer defects, and you can also consider Samsung Care+ for eligible devices, which offers extended protection and additional support. We'd love to assist you further with this. Please reach out to us at Samsung Support so we can gather more information and help you enhance your experience with the Galaxy Buds3 Pro. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Trash!
on May 21, 2025
Posted by: Suroj
from Pittsburgh
Expertise:Expert
Absolute Trash!!! the worst buds in the series. Super low quality sound. Does not stay in the ear.
I tried my best to give it a chance about the winner was completely fed up.The samsung doesn't even take it back.
The worst year to be samsung loyal.
I tried my best to give it a chance about the winner was completely fed up.The samsung doesn't even take it back.
The worst year to be samsung loyal.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 21, 2025
Hi Suroj! We appreciate you sharing your experience with the Galaxy Buds3 Pro. It sounds like you’ve been putting in effort to get the most out of them. For a better fit, we highly recommend trying the fit test in the wearable app. It’s designed to help you find the perfect seal and comfort for your ears. You can also check out additional resources for options that might enhance the fit in the link attached. Regarding the sound, the equalizer settings can really help personalize your audio experience. If you haven’t already, it’s worth exploring. Additionally, making sure both your earbuds and your connected device are updated with the latest software can significantly improve performance. Thanks again for your feedback, and we hope these suggestions help enhance your experience with the Galaxy Buds3 Pro! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great sound quality, very good buds, noise cancel
on May 21, 2025
Posted by: CARL
from NC
Expertise:Beginner
Verified Purchase:Yes
Great sound quality, very good buds, noise cancel is awesome.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 21, 2025
Thank you so much for your review of the Galaxy Buds3 Pro, Carl! We’re pleased to hear that you’re enjoying the exceptional sound quality and the performance of the earbuds. Our team worked hard to deliver an immersive listening experience, and it's great to know that the noise-cancellation features have made such an impact on you. Your feedback helps us continue to improve and deliver the high-quality audio experience that our users deserve. If you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: star poop
from Lagrange GA
Expertise:Intermediate
Verified Purchase:Yes
I often lose weight in my ears. I often lose weight by size
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Liz P
from Iowa
Expertise:Beginner
Verified Purchase:Yes
I love them, but sometimes they slip out of my ears, even after getting the right fit plugs. It can be a little frustrating, but other wise nice.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R Team, May 21, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Liz! We completely understand the frustration of having them slip out, even with the right fit plugs. Have you tried the fit test available in the wearable app? It can really help you find the best configuration for your ears, ensuring a more secure fit. To assist you further, we’ll be attaching a link that provides tips for achieving the best fit. We hope this enhances your experience with the Buds3 Pro! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Great sound not stable in ear
on May 20, 2025
Posted by: Yorispartacus
Expertise:Intermediate
Tried all sizes that came in the package but these buds dont fit well in my ear. In my opinion too expensive not to fit right. Noise canceling works great while it's in. These buds my fall out of your ear if you are running
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
1
Response from Samsung USBy R&R Team, May 21, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Yorispartacus! We understand that finding the right fit is essential, especially during activities like running. We recommend using the fit test feature in the Galaxy Wearable app, as it can help you determine the best ear tip size for your ears. You might also find some helpful tips for achieving a better fit in the link attached. We hope this enhances your experience with the Buds! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Galax Buds3 pro
on May 20, 2025
Posted by: Anonymous
I loved them when I first got them but after about a month or so the right side bud started screechin like every 2 or 3 seconds consistently and it hasn't stopped yet,. I bought them in feb and i have probably used them 20 hour max and only about 8 when this happened. So disappointed!
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
4
Response from Samsung USBy R&R Team, May 20, 2025
Hi Carlton! We appreciate you taking the time to share your candid feedback with us. It sounds like you’ve had quite a frustrating experience with your Galaxy Buds3 Pro, and we can understand how disappointing that must be after initially loving them. The screeching noise you’re hearing could be linked to the sub-microphone’s interaction with the noise control settings. When using Active Noise Cancelling, Adaptive Sound, or Ambient Sound, the sub-microphone plays a key role in delivering your audio experience. If you happen to cover that area while adjusting or placing the earbuds in your ears, it can sometimes trigger sounds like beeping or howling. To help with this, we recommend ensuring that the sub-microphone located on the top outer edge is not covered while you’re handling the earbuds. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you with this. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Abearydies
Expertise:Intermediate
Verified Purchase:Yes
Very solid product and sound. Would recommend to friends and family
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 21, 2025
Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro! It’s fantastic to see that you find them to be a solid product with exceptional sound quality. We’ve put a lot of effort into ensuring that the audio experience is top-notch, with crisp highs and rich lows. The active noise cancellation feature really helps you immerse yourself in your music or videos, and we hope that stands out to you. Plus, the comfortable fit they provide means you can enjoy them for hours without any discomfort. Your willingness to recommend them to friends and family is greatly appreciated! If you have any questions or concerns at all, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US