Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,808 Reviews)
Open Ratings Snapshot
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
The ear bud with different charges
on May 23, 2025
Posted by: Kallaar
The connectivity is good. Sound quality is good. But, my left earbud is always charging at 60%. i never see the left bud to be at full charge. Not sure what happened. I have seen the same issue with other samsung earbuds that i own.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 23, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Kallaar! We're glad to hear that you're enjoying the connectivity and sound quality. We understand how it can be concerning if your left earbud only charges to 60%. This can happen for a few reasons, such as dirty charging contacts or improper placement in the case. We recommend checking that the earbuds are seated correctly and inspecting the contacts for any debris or dust that might be affecting the charging. Additionally, try restarting both the earbuds and your connected device, and make sure your Wearable app is updated. If you continue to experience difficulties, please reach out to us at Samsung Support for further assistance. We're here to help you get the most out of your Galaxy Buds experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Fit
on May 22, 2025
Posted by: Taay
Expertise:Expert
Verified Purchase:Yes
They will not stay in my ears. I have switched out the tips and test fiesnt work either.
Response from Samsung USBy R&R Team, May 23, 2025
Hi there, Taay! Thank you for sharing your experience with the Galaxy Buds3 Pro. We understand how important it is to achieve that perfect fit. It’s great to hear you’re taking steps to get the right fit! If you’re still finding them uncomfortable, we recommend experimenting with the different sizes of ear tips that come with the earbuds. The right size can really help minimize sound leakage and enhance the audio quality. Also, don’t forget to check the directional markings—“L” for the left and “R” for the right—making sure they are facing you as you insert them. Another helpful tip is to slightly angle the earbuds so the microphone directs towards your mouth, which can improve clarity during calls. We’re here to help you get the best out of your Galaxy Buds3 Pro, so if you have any other concerns or need further assistance, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great design and audio
on May 22, 2025
Posted by: Lazaro
from Miami
Expertise:Expert
Verified Purchase:Yes
I love samsung and that earbuds are hudge better that pro 2, and notice that galaxy buds 2 pro are my favorite ones in the world
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 23, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! We’re so glad to see you decided to upgrade! The improved sound quality and features are designed to elevate your listening experience, and it’s fantastic that you’re enjoying them. Your feedback motivates us to keep pushing the boundaries of audio innovation. We hope you continue to love every moment with your Galaxy Buds3 Pro! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good and so so.
on May 22, 2025
Posted by: Puterdad
from Chelsea Michigan
Expertise:Intermediate
Bud 3 work good. Bluetooth works well. I have Buds 2 as well and sound quality is much better on the Buds 2.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 22, 2025
Thank you for your feedback on the Galaxy Buds3 Pro! We’re glad to hear you’re enjoying them and that Bluetooth is working well for you. If you're looking to enhance your listening sound even further, don’t forget that you can customize the sound settings for different apps. Just swipe down to adjust your EQ and noise control from the Quick Settings panel. Your custom settings will be saved for each app, so whether you're enjoying 360 Audio on YouTube or using Bass Boost on Spotify, your audio experience can be perfectly tailored to your preferences. We hope that this information helps enhance your experience. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sound at it's best
on May 22, 2025
Posted by: Wylde
Expertise:Expert
Found a spectacular. The active noise canceling is awesome the ambient noise could be a little better but otherwise they are absolutely spectacular.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 22, 2025
Thanks for sharing your thoughts on the Galaxy Buds3 Pro, Wylde. We're thrilled to see you're enjoying the spectacular active noise cancellation feature. We appreciate your feedback regarding the ambient noise and understand the importance of balance. For the best performance, please remember to keep your buds and connected device updated and fully charged. This helps ensure you experience all the latest features at it's best. If you have any other feedback or questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Their previous version is better.
on May 22, 2025
Posted by: Rob28
Expertise:Expert
The previous version is much better for my taste in almost every respect.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 22, 2025
Thank you for sharing your honest thoughts on the Galaxy Buds3 Pro, Rob! We understand that you feel the previous version suits your taste better in many respects. However, we believe the enhancements in the Buds3 Pro offer a whole new listening experience that you might enjoy. Our dual amplifier system and independently controlled woofer and tweeter provide a rich and immersive audio quality that sets a new standard. The enhanced 2-way speaker design captures even the minute details in your music, bringing it to life in a way that the previous version may not have achieved. We’re also excited about features like the Wind Shield and LightSwipe Pinch Control, which make for an intuitive and enjoyable experience whether you’re at home or on the go. We hope that you give these buds another try. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Galaxy Buds3 Pro
on May 22, 2025
Posted by: Matt
Verified Purchase:Yes
These are pretty nice and functionality related great. My issue is ever since I've had them they consistently smell like burnt plastic. Even after I've cleaned they and the case. The smell doesn't go away. I've read online that im not the only person with this issue. I've contacted Samsung and a ticket was submitted, I've yet to hear from anyone.
Response from Samsung USBy R&R Team, May 22, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Matt. We’re glad to see you appreciate their functionality, but we understand how concerning the burnt plastic smell can be. This odor may be related to the materials used in the earbuds, particularly when they are connected via Bluetooth or while charging. If this smell is troubling, we recommend having the earbuds evaluated by an authorized service technician to ensure everything is functioning properly. Additionally, if the earbuds ever become hot to the touch, please reach out to us at Samsung Support so that we can help you get service as soon as possible for your safety. We're committed to ensuring you have the best experience, so don’t hesitate to reach out to us. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
THE BEST OF THE BEST
on May 21, 2025
Posted by: Wado Records LLC
from Brownsville Texas
Expertise:Expert
Verified Purchase:Yes
Very awesome product and working well, I will be using them more when my old ones broke jejeje
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 22, 2025
It's great to hear from you, Wado. Thank you for your awesome review of the Galaxy Buds3 Pro! It's great to know you're enjoying them! The quality of these buds really stands out, and we're excited for you to explore all the amazing features these buds have to offer. From the immersive sound experience to the active noise cancellation that helps you focus, there’s so much ahead for you to enjoy. We can't wait for you to experience all the great moments these buds will bring. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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