Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,808 Reviews)
Open Ratings Snapshot
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Very good sound, but bothersome
on May 26, 2025
Posted by: TBach
Expertise:Intermediate
This was my 4th set of Samsung earbuds, most recently stepping up from Galaxy Buds 2. While the sound is great, the fit and controls are a big step backwards. It's difficult to get a good seal (impossible in one ear) and they constantly slip during activity. When readjusting, the "pinch" controls pause or advance/rewind, so I had to disable that feature. I'll be switching back to an earlier design.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Thanks for taking the time to share your experience with the Galaxy Buds3 Pro. We appreciate your loyalty to Samsung earbuds and understand the importance of fit and control for a great listening experience. Regarding the fit, we recommend trying different ear tip sizes that come with the Galaxy Buds3 Pro. Ensuring a snug fit can enhance sound quality and minimize slipping during activities. You can find the different sizes included in the package, and switching to a larger or smaller size might help achieve a better seal. We're here to help you make the most of your Buds3 Pro, and we believe that with these adjustments, you might have a better experience. If you have any more questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good, but needs a little work to be perfect.
on May 26, 2025
Posted by: Lute Mills
Expertise:Intermediate
Verified Purchase:Yes
Pretty solid ear buds, only real issue is that they dont fit my ears super securely. Sounds great, awesome noise cancelation and I'd recommend them to anyone that has a samsung phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Lute! We’re glad to see you’re enjoying the sound quality and noise-cancellation feature. We understand that finding the perfect fit can be a challenge when getting used to new buds, but have you tried the additional ear tips that come with your earbuds? They’re designed to offer various sizes for a more secure fit, which might help improve your listening experience. We truly appreciate your recommendation for other Samsung phone users, and we’re always here to help you get the most out of your buds! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my galaxy buds
on May 26, 2025
Posted by: Sergio
from El Paso , TX
Expertise:Intermediate
Verified Purchase:Yes
Love my new galaxy buds. They cancel the noise and sound amazing.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
It's great to hear from you, Sergio. Thank you for sharing your thoughts on the Galaxy Buds3 Pro! It’s awesome that you love them and are enjoying the noise cancellation and sound quality. We also want to highlight the Siren Detect feature, which reduces unnecessary external noise while still allowing you to hear important sounds like alarms and sirens. Your safety is a priority for us, and we designed this feature to help keep you aware of your surroundings while you enjoy your music. Thanks again for your feedback! If you ever have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Battery Life Blows!!!!!
on May 25, 2025
Posted by: Big Dog
I see that I’m not the only one having the battery life issue. I just got back from a trip and had these on a plane and after maybe 2 and a half hours they died on me after being charged to 100% and with ANC off. I always keep them in the case when not in use and when I connect them to my Samsung S25 Ultra they say 100%. I purposely turned off ANC just to see if that was eating up battery life. I maybe got 3 hours (and that’s being very generous) before they died on me and I had to put them back into the case for charging. Not even close to the 6 to 7 hours Samsung states it should last with ANC off.
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! We hate to see that your recent trip didn't provide the battery performance you were hoping for. The Buds3 Pro is designed to deliver up to 26 hours of playtime per charge and can extend to up to 30 hours when using a fully charged case, allowing for an enjoyable listening experience on the go. To help maximize performance, we recommend keeping both your earbuds and connected devices updated with the latest software. These updates can help enhance functionality and battery management. If this continues to be your experience after doing so, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disapointing quality
on May 25, 2025
Posted by: YS Won
Expertise:Intermediate
Verified Purchase:Yes
Disapointing with the poor quality (The repair service is not trustful. - Not sure if I got the replacement of ear buds.)
No, I would not recommend this to a friend.
Performance
2 out of 5
2
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We genuinely appreciate your feedback and noted your concerns regarding the quality and the repair service. We are confident in the durability and reliability of our products, and it's important to us that you have a positive experience. To help us assist you better, please reach out to us at Samsung Support. We'll gather the information we need to address your concerns and ensure that you receive the service you deserve. Your satisfaction is our top priority, and we’re here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound
on May 24, 2025
Posted by: Geegoflex
from Massachusetts
Expertise:Beginner
Verified Purchase:Yes
Great sound, superb noise cancelling,crisp clear sound.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for your review! We are delighted to hear that you are enjoying the Galaxy Buds3 Pro. The advanced noise cancellation feature allows you to immerse yourself in your music, video, or calls. We are also pleased that you appreciate the clear and crisp sound quality. We always aim to provide a great sound experience, and we're glad to see that you noticed! If you have any further feedback or questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing sound and fit
on May 24, 2025
Posted by: David R
from Seattle, Washington
These are the best sounding earbuds by Samsung so far. They fit better in the ear and are also the ones that haven't given me an ear infection! I use them everyday at work and at the gym.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 27, 2025
Thank you so much for your feedback, David! We love to see that the Galaxy Buds3 Pro has provided you with the perfect fit and sound experience you were looking for. It's great that they’ve become your go-to buds for both work and the gym. We designed these earbuds with comfort and performance in mind, so it's awesome to know they’re working well for you without any issues. We hope you continue to enjoy your buds. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Broken right ear buds.
on May 24, 2025
Posted by: Anonymous
from Gainesville, FL
Expertise:Intermediate
Verified Purchase:Yes
I received my Galaxy Buds Pro 3 and they seemed sleek and refined and the quality is good. I want to slightly complain that the battery life is very poor as they die on a full charge after 3 hours, but the biggest complaint is that one of the ear buds already is broken and doesn't register as on at all. As if the right ear buds doesn't exist. I have done no damage to them whatsoever other then wear them and carefully put them back in the case. I don't know how they could already be broken.
Response from Samsung USBy R&R Team, May 27, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Jay. We’re pleased to see that you appreciate their sleek design and sound quality. We also noted your concerns about the battery life and the right earbud not functioning as expected. While the Galaxy Buds3 Pro provides up to 26 hours of playtime on a single charge and can extend to 30 hours with a fully charged case, we know that only getting three hours of use can be disappointing. To help maximize your battery life, we recommend keeping the earbuds in the charging case with the lid closed when not in use. Additionally, adjusting the notification settings in the Galaxy Wearable app on your connected phone or in the Galaxy Buds app if you’re using iOS can help conserve battery when you need it most. For the right earbud not registering, we want to ensure you get the support you need. Please reach out to us at Samsung Support so we can gather more details and assist you further. -Kelvin
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Written by a customer while visiting Samsung US
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