Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,808 Reviews)
Open Ratings Snapshot
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Awful, won't stay in ears
on May 29, 2025
Posted by: Heather
from Kansas
Expertise:Expert
These are awful for running and working out. They do not stay in the early. I have tried all the ear pieces they come with. Nothing works. Can't return, unfortunately.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 2, 2025
Hi Heather! Thank you for sharing your experience with the Galaxy Buds3 Pro. We appreciate your feedback regarding the fit during your workouts. Since you've already tried the different earpieces, we highly recommend using the fit test available in the Galaxy Wearable app. This feature can help you find the best fit for your ears, ensuring they stay securely in place. We’ve also put together some additional tips to help enhance your fit and comfort, and we’ll attach a link for you to explore those options. Your satisfaction is important to us, and we want you to get the most out of your Buds! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Customer Rating
3 out of 5
3
Would give better rating but
on May 29, 2025
Posted by: Rain girl
Verified Purchase:Yes
The sound is great, the features are cool but the buds are too big so they fall out so easily and I struggle so much with connecting them to my laptop for work, I have to remove device and then reconnect and takes multiple attempts to get any sound working sometimes it doesn't it took me 30min - 1hr trying to get them to work just to give up and use headsets instead, the mic just does not work at all when ever I do connect to the laptop not sure what it is, if its the type of laptop but I follow the steps but there is no audio whatsoever and can't use mic to talk during my work calls the whole reason I got these was to not use the headsets that hurt my ears
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 30, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro. We understand how frustrating it can be when the earbuds don’t fit properly and fall out easily. Have you tried using the different ear tip sizes that come with the buds? It seems like connecting them to your laptop has been challenging. Sometimes, turning off Bluetooth on the laptop and resetting the earbuds can help. Making sure they’re fully charged before reconnecting can also be beneficial. We also hear your concerns about the audio and microphone not working as expected. It’s important to ensure that the earbuds are set as the default playback device in your laptop’s audio settings. Additionally, checking for any firmware updates via the wearable app might enhance performance. If these suggestions don’t lead to a solution, please be sure to reach out to Samsung Support for personalized assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than over-the-ear competitors
on May 29, 2025
Posted by: Felipe R
from New York, NY
Expertise:Expert
Verified Purchase:Yes
I returned a Bose QC and a Skullcandy ANC2 after buying the Buds3 Pro. It sounds as good, its ANC is quite frankly better, and its much more practical.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 30, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Felipe! We are glad to see that you find their sound quality exceptional and even superior in terms of active noise cancellation. We aimed to create a lightweight design that features advanced ANC and immersive audio to enhance your listening experience. It’s wonderful to know that our commitment to quality and innovation has made the Buds3 Pro stand out for you. We truly appreciate your choice and are excited that they meet your needs! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Poor Bluetooth reliability.
on May 29, 2025
Posted by: NotPleased
Verified Purchase:Yes
I have a Samsung Smart TV, and every time I change the "source" (i.e. Netflix, Amazon Prime, UTube, External Antenna, the Samsung Galaxy Buds3 Pro Silver "looses it Bluetooth connection. I have to put the earbuds back into the charging case, inorder to re-establish the Bluetooth connection. Not Good!
Response from Samsung USBy R&R Team, June 2, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro! We understand how important a seamless connection is, especially when switching between different sources like your Samsung Smart TV. To enhance your experience, we recommend checking for any updates for your Buds through the Samsung Wearable app, as well as ensuring that your TV software is up to date. Keeping both devices updated can significantly improve connectivity and performance. If you continue to face challenges with this, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
BRING BACK GALAXY BUDS LIVE!!!!!!!!!
on May 28, 2025
Posted by: Yep yep
Bring back the galaxy buds live!! It work well and it has noise cancelation but it doesn't fit in my ear. I'll never be as satisfied as I was with the buds live.
Response from Samsung USBy R&R Team, May 29, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro with us. We love to see that they work well for you despite your challenges with getting the right fit. We completely understand how important a perfect fit is for enjoying your music and calls. With the various sizes of ear tips that come included, finding the right one for your ears can really enhance both comfort and sound quality. Make sure to try out each of the ear tips until you find one that sits snugly without any gaps, as this is key in minimizing sound leakage. Don’t forget to check the directional markings on the earbuds—there’s an “L” for the left and an “R” for the right—making sure they’re facing you when you insert them can make a big difference! For an even better fit, angle the earbuds so the microphones point toward your mouth, and feel free to rotate them until they feel just right. If you’re still having trouble, we highly recommend running the earbud fit test via the Galaxy Wearable app, as it can guide you to achieve the best fit. We truly appreciate your candid feedback, and if you have any further concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Life changing sound
on May 28, 2025
Posted by: Anonymous
Verified Purchase:Yes
Futuristic sound, amazing fit, beautiful design! Samsung did it again.
Response from Samsung USBy R&R Team, May 29, 2025
It's awesome to hear from you, Matthew. Thank you for your wonderful review of the Galaxy Buds3 Pro! We’re thrilled to see that you’re enjoying the refreshed look and the futuristic sound experience. The Buds3 Pro is designed for true audio lovers, and it’s fantastic that you appreciate the comfortable new shape and improved hardware. Your feedback truly inspires us to keep delivering innovative devices! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No good
on May 28, 2025
Posted by: Brad
Expertise:Intermediate
No loud enough, no bass, won't, stay in, paid a fortune.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 29, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Brad! It looks like you had some concerns regarding the bass and loudness of your buds. Have you looked into the equalizer feature in the Wearable app? It allows you to customize the audio to suit your preferences, ensuring you get the bass and volume you’re looking for. Be sure to check out the link attached for detailed instructions on how to use this feature. If you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001321/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great sound, zero features.
on May 28, 2025
Posted by: Lamontagnejc
Expertise:Expert
Great sound, great battery. However, the touch controls are essentially useless. False inputs or no response. There's no in between. I bought these bc I love the led feature on them. I think it looks great. It has literally never worked. I've done tutorials, followed instructions, troubleshoot. They just don't work. Why it isn't a setting in the wearable app is beyond me, but it ruins these for me.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 28, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Lamontagnejc. We hate to see that you've had some challenges with the pinch and swipe controls. Cleaning the contacts where the pinch controls are can significantly enhance their responsiveness. Additionally, resetting your buds through the wearable app may help with the touch controls and the LED feature. Samsung provides a 12-month limited warranty for manufacturer defects, and you can also add Samsung Care+ for extra protection and support. If this persists, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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