Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,808 Reviews)
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Overall just awesome
on June 8, 2025
Posted by: Kai2kai
[This review was collected as part of a promotion.] With the Galaxy Buds3 Pro the AI noise canceling is amazing; people on calls are always asking how it's so quiet.
The volume control by simply swiping up or down the side of the buds is so convenient. I'm in love with them!
And combined with the Samsung Wearable app it's crazy! The amount of customization available is mind blowing! You can pick which apps read notifications aloud and you can decide for each app if you just want a simple readout which app the notification is from or you can get full readout of messages, emails, WhatsApp, Instagram etc. Super handy at work. Plus, four noise-canceling modes, siren detection and tons of other options.
The volume control by simply swiping up or down the side of the buds is so convenient. I'm in love with them!
And combined with the Samsung Wearable app it's crazy! The amount of customization available is mind blowing! You can pick which apps read notifications aloud and you can decide for each app if you just want a simple readout which app the notification is from or you can get full readout of messages, emails, WhatsApp, Instagram etc. Super handy at work. Plus, four noise-canceling modes, siren detection and tons of other options.
Value
5
Response from Samsung USBy R&R Team, June 10, 2025
Thank you for your wonderful review of the Galaxy Buds3 Pro, Kai! We're proud to see that you appreciate the impressive AI-assisted noise-cancellation feature. This feature is designed to enhance your calling experience, and it's great to know it’s making such a difference. The swipe volume control a game changer, and we’re glad that it works so well for you. It’s reassuring to see how much you value the customization through the Samsung Wearable app. Being able to tailor notifications to your needs really helps in a busy work environment. We are so glad to have you as part of the Samsung family, Kai! If you ever have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
I love my buds!!!!
on June 8, 2025
Posted by: McDs1816
[This review was collected as part of a promotion.] I use my buds DAILY! I love that the galacy AI feature works with them, I love the noise cancelation feature and the ambient sound so I can hear my surroundings. They fit comfortably in my ear and the battery lasts a while
Value
5
Response from Samsung USBy R&R Team, June 10, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! It’s fantastic to see that you’re enjoying the Galaxy AI feature and the noise cancellation, as well as the ambient sound mode that keeps you aware of your surroundings. We designed these buds with comfort in mind, so it's great that they fit well for you. We know how important battery life is as well, from early morning workouts to late nights of studying. The Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, extendable to 30 hours with a fully charged case. This ensures they’ll keep up with your busy lifestyle! If you have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Not Impressed
on June 7, 2025
Posted by: NattyG23
[This review was collected as part of a promotion.] I bought them when they finally were released after a few push backs. They fit and feel awkward and seem to fall out often. They disconnect at least once per day for no apparent reason. The sound is amazing when everything else is well.
Value
3
Response from Samsung USBy R&R Team, June 9, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Natty. We’re elated to see that you love the sound quality! We understand how it can be challenging when the fit isn’t quite right and when you notice disconnections. If your earbuds are disconnecting frequently, it might be related to a poor Bluetooth connection or how they're fitted in your ears. Ensuring they’re properly inserted can really enhance your experience, and it's also a good idea to check that your Bluetooth connection is secure. Don't forget to keep your earbuds' software updated for the best performance! To assist you further, we’re including a couple of links below to help troubleshoot the connection and achieve the right fit for your earbuds. We want to make sure you're enjoying every moment of your listening experience! If you have any other questions or need more assistance, feel free to reach out to us at Samsung Support! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/#:~:text=If%20your%20Galaxy%20Buds%2C%20Galaxy,Check%20the%20earbuds%27%20battery%20status. (Bluetooth connection)
https://www.samsung.com/us/support/answer/ANS10003519/ (fitting guide for Galaxy Buds3 Pro)
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https://www.samsung.com/us/support/troubleshoot/TSG10001339/#:~:text=If%20your%20Galaxy%20Buds%2C%20Galaxy,Check%20the%20earbuds%27%20battery%20status. (Bluetooth connection)
https://www.samsung.com/us/support/answer/ANS10003519/ (fitting guide for Galaxy Buds3 Pro)
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Written by a customer while visiting Samsung US
Customer Rating
4
Super Duper Good
on June 7, 2025
Posted by: Jessaroo
[This review was collected as part of a promotion.] I love these earbuds. The connect quickly. The charge lasts forever. All my calls have been crystal clear
Value
4
Response from Samsung USBy R&R Team, June 10, 2025
We appreciate your feedback on the Galaxy Buds3 Pro, Jessaroo. It's always great to hear from our valued customers. It's awesome to see that you're loving your buds! It's also great to know that you're experiencing crystal-clear calls. Machine learning technology minimizes background noise, ensuring your voice is heard even in busy environments. Additionally, Bluetooth Super Wideband enhances call quality by doubling the audio bandwidth for more natural-sounding speech. If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Can't be heard during call when whispering
on June 7, 2025
Posted by: Andrew
from Greenville SC
Expertise:Intermediate
The sound suppression is it where if I whisper while on the phone I can't be heard and they say I sound like I'm cutting in and out. Please fix this. I just got the buds and updated them and made sure my phone was up to date too.
Response from Samsung USBy R&R Team, June 9, 2025
Thanks for sharing your candid feedback, Andrew. We understand that you may have some concerns regarding your Buds3 Pro and their microphone during calls. To help troubleshoot, first check the microphone hole, as a blockage can prevent proper sound capture. It's important to clean the microphone hole, speaker, and air duct regularly to avoid debris accumulation; using a clean, dry, soft brush or cotton swab can help remove any earwax or other debris. After using the earbuds, be sure to wipe them with a soft, dry cloth and keep them dry to avoid exposure to liquid. If the microphone still isn’t performing as expected, you can try resetting the earbuds by opening the Galaxy Wearable app, navigating to Earbuds settings, selecting Reset, and following the on-screen instructions to complete the factory reset process. We hope these steps help, but if this persists, we would need you to reach out to us at Samsung Support so that we can look further into what may be causing this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Love
on June 7, 2025
Posted by: Love
from Washington
Love them they are my favorite ear buds that I have ever used
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Buds, but not the best.
on June 7, 2025
Posted by: Nadascar
[This review was collected as part of a promotion.] The buds 3 pro are great. But the fit is alot better on the buds 2 pro.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
more than expected, great and clear sound, the noi
on June 7, 2025
Posted by: Madrid10
[This review was collected as part of a promotion.] The Galaxy AI it's great, genial, amazing, I love you!!!
Value
5
Written by a customer while visiting Samsung US