Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,808 Reviews)
Rating breakdown 14,808 reviews
5 Stars
10,180
4 Stars
2,424
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Don't buy, too buggy, major disappointment
on June 21, 2025
Posted by: Machap
from Mississippi
Expertise:Expert
They sound great, when they work. Software is buggy, and loses connection randomly, or if on a call for more than a couple of minutes, the microphone starts to fail and the person I'm calling tells me I sound like a robot. The right bud rarely charges over 35% and I've only had them a few months. Don't purchase. Galaxy buds2 pro were much better product even if they fell out on the plane a few times when I would lean over.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, June 24, 2025
Thanks for sharing your honest feedback on the Galaxy Buds3 Pro, Machap. We love to see that you enjoyed your Galaxy Buds2 Pro but we want you to have an even better experience with your Buds3 Pro. We've compiled some some resources in the links attached that should help address all of your concerns. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001314/ (Battery life)
https://www.samsung.com/us/support/troubleshoot/TSG10000013/ (Charging)
https://www.samsung.com/us/support/answer/ANS10001321/ (Optimize sound)
https://www.samsung.com/us/support/troubleshoot/TSG10001339/ (connection)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10001314/ (Battery life)
https://www.samsung.com/us/support/troubleshoot/TSG10000013/ (Charging)
https://www.samsung.com/us/support/answer/ANS10001321/ (Optimize sound)
https://www.samsung.com/us/support/troubleshoot/TSG10001339/ (connection)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Pops906
from U.P. Michigan
Verified Purchase:Yes
These things are awesome! Best sounding set I've ever had!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ear bud cushions
on June 21, 2025
Posted by: Firemedic
[This review was collected as part of a promotion.] Ear bud cushions need improvement. Dont form to ear and fall out
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Buds
on June 21, 2025
Posted by: katieolder
[This review was collected as part of a promotion.] These are truly amazing. The galaxy ai is wonderful. Our favorite is the translating when we talk to people who do not speak English. They fit comfortably. The noise cancelation and ambient sound are awesome. Truly my favorite pair of buds from Samsung ever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my galaxy buds!
on June 21, 2025
Posted by: simplynikkix3
[This review was collected as part of a promotion.] I love using my galaxy buds3 pro! the sound quality is amazing! i never have trouble connecting them to any device or even switching them from device to device. they are very durable also. i've gone running with them and they stay in my ears even with lots of movement! would definitely reccommend this product!
Value
5
Written by a customer while visiting Samsung US
Posted by: Nikki
from Bronx new york
Expertise:Intermediate
Verified Purchase:Yes
I wish they were noise canceling or i would have gave more stars but overall its decent
I would recommend this to a friend!
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, June 23, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Nikki! We completely understand your desire for the noise-canceling features. You’ll be pleased to know that these buds are designed with advanced capabilities like automatic audio adjustments, including Ambient sound, Adaptive sound, and Active noise cancellation, to enhance your listening experience whether you're enjoying your favorite music or taking calls. You can also manually adjust these settings through the Galaxy Wearable app to tailor the audio experience to your preferences. Be sure to check out the link attached for instructions on how to use the noise cancellation feature. We appreciate your insights and hope this helps. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003394/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10003394/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Zangetsu981
from Los Angeles California
Expertise:Intermediate
Verified Purchase:Yes
They are great but the only problem is that they just don't stay in in my ear once I start working out and sweating they start to slip out I stopped using them cause of this
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy R&R Team, June 23, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Zangetsu981! We completely understand your frustration with them slipping out during workouts. It’s crucial to have the right fit to fully enjoy the sound quality, especially when you’re active. We recommend trying out the different-sized ear tips that come with the Buds3 Pro to find the perfect fit for your ears; this helps create a snug seal and minimizes any sound leaks. Make sure to check for the directional marks: the right bud is marked with an 'R' and should face you when inserted into your right ear, while the left bud is marked with an 'L'. Angle the earbuds slightly so that the microphone points towards your mouth, and feel free to adjust their position until they feel just right. Additionally, you can use the earbud fit test in the Galaxy Wearable app to ensure you have the optimal fit. If you need assistance with changing the ear tips, we have a guide available for the Buds3 Pro in the link attached. We hope these tips enhance your experience with your buds. For any questinos or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003496/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10003496/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Patsy
from Raleigh NC
Expertise:Beginner
Verified Purchase:Yes
My Samsung Buds3 Pros are marvelous! They are clear and comfortable and the sound couldn't be any better!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US