Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,807 Reviews)
Rating breakdown 14,807 reviews
5 Stars
10,180
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Poor quality build
on July 7, 2025
Posted by: MKMAQ12
Expertise:Expert
This product is flawed. The Buds can fail to charge from normal wear and tear like sweat. Plus Samsung will claim water damage and void the warrenty. Now I have an expensive ear bud that won't charge and Samsung charging almost the whole price of new buds to repair. You lost a customer today. No ear buds again from Samsung.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 8, 2025
We appreciate your candid feedback on the Galaxy Buds3 Pro! Our goal is to make sure that each of our customers have the best experience possible. We hate to see that your buds have been having some challenges when it comes to charging them. We recommend checking that the charging contacts are free from debris and moisture. Additionally, please ensure that you are using official Samsung chargers for charging them. The earbuds are not waterproof and are not suitable for use in water. If they get some sweat or rain on them, you should clean them immediately. When drying off the earbuds, remove as much water as possible by patting the earpiece, microphone, touchpad, touch sensor, and charging contacts with a clean, soft cloth. You should also shake the earbuds to help remove excess water. After drying off the earbuds, allow them to air-dry for at least 12 hours or an entire day before using them. if you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Premium Sound and Smart Features
on July 7, 2025
Posted by: MesoMan
[This review was collected as part of a promotion.] After several weeks with the Galaxy Buds3 Pro, I'm impressed by how well they balance high-fidelity audio, smart features, and everyday usability. The sound quality is rich and dynamic, boasting punchy bass, clear mids, and crisp highs, so they stand shoulder-to-shoulder with top-tier earbuds like the Sennheiser Momentum TW 4 and Technics AZ80.
Noise cancellation and passive isolation work well, especially against low-frequency sounds like city hum or airplane engines. While the ANC isn’t the absolute best in its class, it’s very effective in most real-world scenarios. Transparency mode is equally strong, offering natural ambient sound when needed.
Comfort is a highlight, lightweight buds, secure fit, and an IP57 rating mean you can use them through long days or workouts with confidence. The nine-band EQ and 360° spatial audio effectively let you customize sound to your taste, particularly when plugged into a Samsung device.
Innovative controls elevate the experience: stem pinch gestures for playback and noise control, slide volume control, and responsive voice commands like “volume up” or “next song” without needing a wake phrase. The microphone performance deserves praise too, clear voice capture during calls or meetings, with AI-powered enhancements that improve clarity.
Battery life on the buds lasts around 5–6 hours per charge (depending on ANC use), with the case boosting total playtime to about 30 hours.
Noise cancellation and passive isolation work well, especially against low-frequency sounds like city hum or airplane engines. While the ANC isn’t the absolute best in its class, it’s very effective in most real-world scenarios. Transparency mode is equally strong, offering natural ambient sound when needed.
Comfort is a highlight, lightweight buds, secure fit, and an IP57 rating mean you can use them through long days or workouts with confidence. The nine-band EQ and 360° spatial audio effectively let you customize sound to your taste, particularly when plugged into a Samsung device.
Innovative controls elevate the experience: stem pinch gestures for playback and noise control, slide volume control, and responsive voice commands like “volume up” or “next song” without needing a wake phrase. The microphone performance deserves praise too, clear voice capture during calls or meetings, with AI-powered enhancements that improve clarity.
Battery life on the buds lasts around 5–6 hours per charge (depending on ANC use), with the case boosting total playtime to about 30 hours.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I love the sound quality
on July 7, 2025
Posted by: BigAnt
[This review was collected as part of a promotion.] Love the sound quality but not really enthused about the battery life. I wish the batteries lasted longer
Value
3
Response from Samsung USBy R&R Team, July 8, 2025
It's great to hear from you, BigAnt. Your feedback on the Galaxy Buds3 Pro is greatly appreciated. It's reassuring to see that you love the sound quality that they provide, but we want you to enjoy your experience as long as possible. The Galaxy Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. To conserve battery power on your earbuds and ensure they last when you need them most, store them in their charged case with the cover closed when not in use. Additionally, adjust the notification settings through the Galaxy Wearable app on your connected phone, or if using iOS, modify the settings in the Galaxy Buds app. We hope that these tips help optimize your buds' battery life. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Greatest buds
on July 7, 2025
Posted by: Blackwidow
[This review was collected as part of a promotion.] I love the sound, the anc, the options to customize everything. And th case is so lovely too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great battery and design!
on July 7, 2025
Posted by: Rmonroy
[This review was collected as part of a promotion.] The sound is great, better than I expected and I’ve been able to use Galaxy AI and it works perfect.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not as good as I thought that they were
on July 7, 2025
Posted by: Erald
from Phoenix Arizona
I don't like the light on the side. It makes you noticeable at night
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, July 8, 2025
Thank you so much for sharing your thoughts about the Galaxy Buds3 Pro, Erald. We noted your concern regarding the new blade lights. Those blade lights serve an important purpose as they indicate the current status of the earbuds. They light up when you open and close the charging case, when pairing with your Galaxy device, or when searching for your earbuds. If you find the lights a bit too bright at night, you have the option to customize them. By pressing and holding the earbuds when they are not in use, or by using the Galaxy Wearable app, you can adjust the lighting to suit your preference. You can choose between Blinking, Fade In and Out, or Steady. Additionally, these lights can be beneficial for safety, helping to make you more visible in low-light situations. We appreciate your feedback and are always here to help! For any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great sound, great noise cancelling
on July 7, 2025
Posted by: Thebarefoot765
[This review was collected as part of a promotion.] Bought the Buds3 Pro to replace a pair of beats earbuds. Sound quality is at least twice as good. Great bass for such small drivers. Noise canceling is great. Haven't used them in a call yet so can't comment on that aspect. Overall I'd take these 10 times over the beats.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds
on July 7, 2025
Posted by: BulkinUpHulk
[This review was collected as part of a promotion.] I really like the fit of these headphones. The noise canceling is awesome.
Value
5
Written by a customer while visiting Samsung US