Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,807 Reviews)
Open Ratings Snapshot
Rating breakdown 14,807 reviews
5 Stars
10,180
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Great but not as great as the Air Pods Pro
on July 14, 2025
Posted by: G Garcia
Expertise:Intermediate
Verified Purchase:Yes
I think they are great bit the fit in my ear is not as good as the Air Pods Pro. Need improvement in the noise cancellation as well. I fly quite frequently and doenst block out noise as the Air Pods ... Even though, I still use them regularly.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Will not buy these again
on July 14, 2025
Posted by: 3pros suck
Long lasting headphones. Worked great sounded great. But after owning 2 pairs in under 6 months I will not purchase another pair. Anything short of carring them in bubble wrap and placed on a pillow where ever you go they will break without fail. They have been such a huge disappointment. Really thinking about switching to i phone after owning these headphones
Response from Samsung USBy R&R Team, July 15, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. It’s disappointing to see that they haven’t lived up to your expectations, especially when they are designed for durability and exceptional sound quality. We want every user to enjoy their earbuds without frustration. We'd love to gather more details about your experience to see how we can help. Please reach out to us at Samsung Support so we can assist you further. Your feedback is invaluable, and we’re here to ensure you have the best possible experience with our products. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing everything
on July 14, 2025
Posted by: KMoWarweezyNY
[This review was collected as part of a promotion.] I go into a whole new world like Aladdin and Jasmine when I put my buds in. The sound canceling and ambient noise is unremarkable. I wouldn't dare to wear any other headphones. Top notch design and quality.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 15, 2025
Thank you for sharing your experience! It's amazing to see that slipping on the Galaxy Buds3 Pro transports you to a whole new world, just like Aladdin and Jasmine. We designed them with incredible noise-canceling capabilities and ambient noise features to give you the ultimate listening experience. We’re thrilled you love the design and quality! Your ears deserve nothing less! If you ever have any questions or need assistance, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Always falling out
on July 14, 2025
Posted by: Kyle
I like the look, but they always fall out of my ears, especially when talking or chewing
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, July 15, 2025
We appreciate you taking the time to share your honest feedback on the Galaxy Buds3 Pro, Kyle. We always appreciate hearing from our customers. It's great to see that you like the new look of the Buds3 Pro, but we noticed that you may be having some challenges keeping them from falling out. We've provided a link at the end of this response for a guide to help you get the best fit with your buds. We hope that this helps enhance your experience. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Nice headphone but have some shortcomings
on July 14, 2025
Posted by: Denys
from NYC
Expertise:Intermediate
Verified Purchase:Yes
Nice headphones, but unfortunately have some shortcomings, like sometimes the case doesn't charge left or right buds, microphone issues, ect.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 15, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Denys! It's great to know that you like the sound quality they provide, but we understand how frustrating charging challenges can be. We want you to get the most out of your earbuds, so we encourage you to check out the link below for tips on troubleshooting when your buds won’t charge. We're here to help you enjoy your listening experience to the fullest! If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you with this. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good earbuds, bad smell
on July 14, 2025
Posted by: GALAXY21
Verified Purchase:Yes
Solid earbuds. The only issue I have is that the piece that is stuck in the ear has a very strong and unpleasant burned plastic smell.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Clear and Powerful ear buds.
on July 14, 2025
Posted by: Zeppo
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
The earbuds are well made, powerful, excellent clarity, linked easily to my laptop and great value. I like them!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 14, 2025
It's great to hear from you! Thank you for sharing your experience with the Galaxy Buds3 Pro! It’s wonderful to know that you're enjoying their powerful sound and excellent clarity. We’re glad to know that they connected easily to your laptop and that you find them to be a great value. If you have any questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best buds I've ever used hands down.
on July 14, 2025
Posted by: PureTweakage
[This review was collected as part of a promotion.] I still haven't even discovered all the features of these buds yet and I'm already absolutely blown away! They have superb sound quality and how it automatically adapts to my environment is amazing. So many settings and customizations you can make. They are simply phenomenal. They even make my job easier with the translate feature!!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 14, 2025
Thank you for your review. It’s great to know how much you are enjoying the Galaxy Buds3 Pro and that the sound quality has made a significant impression on you. It’s exciting to see you exploring the adaptive sound feature and customization options. We're confident that you will continue to discover even more amazing capabilities. The live translate feature is truly a game-changer, and we hope it continues to make your job smoother. If you have any questions or need assistance while you explore all the incredible features, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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