Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,806 Reviews)
Open Ratings Snapshot
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Buds 3 pro 💖🥰
on July 20, 2025
Posted by: Wenn
from GA
Verified Purchase:Yes
Well the product is packed and secured. I love it i don't have any problem, issues encountered until right now
I would recommend this to a friend!
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best samsumg earbuds yet.
on July 19, 2025
Posted by: Jimmie
[This review was collected as part of a promotion.] With the integration of galaxy AI it has made the connectivity between my Samsung galaxy s23 ultra, galaxy watch ultra and buds pro seamless. I never lose connection and can swap between devices easily. Very user friendly. The stem shape has made these earbuds fit better and feel better in-ear over longer periods of time.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So comfortable
on July 19, 2025
Posted by: Krispies
[This review was collected as part of a promotion.] Okay, these earbuds are seriously a game-changer for me. The fit is amazing, especially since I have smaller ears, and they don't feel like they're going to fall out. The noise cancellation is incredible; I can't hear anything else when I have them in. Plus, they connect super easily to my phone, which is always a plus. Honestly, I would recommend them to anyone looking for great sound and a comfy fit.
And not to mention how seamlessly they work with "Galaxy AI".
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my Samsung phone it's great it has so much
on July 19, 2025
Posted by: Redman792
[This review was collected as part of a promotion.] One of the best thing about my phone is the AI what a wonderful thing it is how did I function before without this just great how it makes my life so much easier ,thank you for my AI
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Disappointed
on July 19, 2025
Posted by: Cesar
from Miami
Expertise:Intermediate
Verified Purchase:Yes
The headset microphone doesn't work and the connection to the phone is poor.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 21, 2025
We appreciate your candid feedback on the Galaxy Buds3 Pro, Cesar. The Buds3 Pro utilizes machine learning to minimize background noise so your voice is heard even in busy environments. Bluetooth Super Wideband further improves call quality by doubling audio bandwidth for more natural-sounding speech. If you're still facing challenges regarding the microphone and the connection, we recommend checking out the links attached for options to help troubleshoot this. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/levant/support/mobile-devices/what-to-do-when-the-galaxy-buds-microphone-is-not-working/#:~:text=You%20may%20solve%20the%20microphone,be%20there%20to%20help%20you. (microphone)
https://www.samsung.com/us/support/troubleshoot/TSG10001339/ (connection)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features and easy to use
on July 19, 2025
Posted by: Jpriceusair
[This review was collected as part of a promotion.] I really like the Galaxy AI feature on the buds 3 pro. Like how it optimizes the noise cancelling depending on how loud my environment is.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It is a very good product.
on July 19, 2025
Posted by: Llamas321
[This review was collected as part of a promotion.] The Samsung Galaxy AI is very good and I liked my Samsung device and it was very extraordinary.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
The device is good but...
on July 19, 2025
Posted by: Cmwill1972
[This review was collected as part of a promotion.] Galaxy AI still leaves a lot to be desired. The Buds will fall out of left ear and now sometimes it connects and disconnects which is a hassle
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 21, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Cmwill1972. We understand that having the left earbud fall out and experiencing disconnections can be frustrating. An improper fit might be contributing to the connectivity, so we encourage you to check out the troubleshooting options available in the link attached and also be sure to make sure that you have tried the other bud tips to help get a better fit. There are some great tips to help you. We appreciate your feedback, and we hope to see that the resource helps resolve this concern. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/ (connection)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
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