Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,806 Reviews)
Open Ratings Snapshot
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Disappointed
on July 21, 2025
Posted by: Eric
Verified Purchase:Yes
Just overall worse than the previous model of pro, touch controls non existent, sound quality not quite there, almost impossible to work out with, even with the biggest ear size just falls out... pro 2 was the best of the best, even beat out bose imo.
Response from Samsung USBy R&R Team, July 21, 2025
We appreciate your candid feedback, Eric. We hate to see that your buds have not lived up to your expectations but we would love to work with you to resolve your concerns. We've compiled some troubleshooting links at the end of this response. Regarding the sound quality, we recommend checking out the equalizer in the wearable app to better tailor the sound to your liking. Regarding the fit, it's important to check the bottom of the earbuds for directional marks. You'll see an "L" for the left bud and an "R" for the right. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. if you have any further concerns or questions, please be sure to contact us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01208806/#:~:text=Check%20that%20you%20are%20wearing,800%2DSAMSUNG%20to%20request%20service. (Touch controls)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The buds pro are fantastic
on July 21, 2025
Posted by: Thechop
[This review was collected as part of a promotion.] The bud pros have great sound and a very good battery i use them every day
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't stay in my ear
on July 21, 2025
Posted by: Juan
from New York City
Expertise:Expert
Verified Purchase:Yes
Doesn't stay in my ear had to return them. I tried all tips too
Features
5 out of 5
5
Performance
5 out of 5
5
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 21, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Juan. We truly appreciate your input as it helps us make continuous improvements. With a redesigned shape, these buds offer our snuggest fit ever, ensuring you can listen in comfort. Plus, we've added Blade Lights to make them stand out, enhancing your overall listening experience. We understand you're facing some challenges in achieving the proper fit, even after trying different bud tips, and we’re here to help you find a solution. Please check the bottom of the earbuds for directional marks. You'll see an "L" for the left bud and an "R" for the right. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Ok but not great
on July 21, 2025
Posted by: MRos
Verified Purchase:Yes
Unfortunately they fall out my ear quite often and the buttons to skip a song, pause, or volume is hard to get sometimes. My last set of galaxy buds were more sensitive to touch. These are not and it takes several tries sometimes. I wish I could say that the price is worth the product.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 21, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro. The Buds3 Pro offers customizable controls for your convenience. With the intuitive touch control, you can easily pause, skip tracks, accept calls, and more, all tailored to your preferences. You can adjust the volume by swiping up or down on the Blade, and the pinch control feature allows you to play or pause your audio with a simple pinch, or pinch and hold to launch your favorite app. Please check out the links attached for help on how to get the right fit, as well as another link that helps troubleshoot the touch controls. If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01208806/#:~:text=Check%20that%20you%20are%20wearing,800%2DSAMSUNG%20to%20request%20service. (Controls)
https://www.samsung.com/us/support/answer/ANS10003519/ (How to wear)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very good sound
on July 21, 2025
Posted by: Luvthem
[This review was collected as part of a promotion.] The quality of the sound is awesome - only issue is they fall out a little easy.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 22, 2025
Thanks for sharing your candid feedback on the Galaxy Buds3 Pro with us. We love to see that the sound quality has been awesome for you. We understand that having the right fit is important for the overall experience, and we want to ensure that you are able to enjoy your buds to the fullest. The Galaxy Buds3 Pro come with various sizes of ear tips, so it's important to select the right size for your ears to ensure a snug fit without any gaps, which helps prevent sound leaks and provides optimal audio quality. To use the buds correctly, check the bottom for directional marks indicating "L" for the left earbud and "R" for the right. Insert the right earbud (R) into your right ear with the "R" facing you and the left earbud (L) into your left ear with the "L" facing you. Slightly angle the earbud so that the microphone points toward your mouth rather than straight down, and feel free to adjust the fit by rotating them back and forth for comfort. Additionally, you can use the Galaxy Wearable app to run a fit test to confirm that you have the proper fit. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excelent
on July 21, 2025
Posted by: Yesly
from Syracuse NY
Expertise:Beginner
Verified Purchase:Yes
Excellent headphones. I love the quality and noice canseling. It is perfect. I highly recommend it .
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 21, 2025
Your feedback on the Galaxy Buds3 Pro is greatly appreciated, Yesly. We're glad to see that you love the sound quality and noise cancellation feature! Powered by our first-ever independently controlled woofer and tweeter, the Galaxy Buds3 Pro allow you to experience a broad spectrum of sound. An enhanced woofer and tweeter with a wide frequency response reveal the minute details in your music. We hope you continue to enjoy the sound quality and features of your buds. If you ever have any questions or need assistance, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
In Love with Galaxy Buds3 Pro
on July 21, 2025
Posted by: Lisa
from Richmond Virginia
Expertise:Expert
Verified Purchase:Yes
Love my Galaxy Buds3 Pro Silver. The best war buds I have ever had that actually stays in my ear while cooking and movibg about. I give them a 100% and I just purchased my husband a pair for Father's Day. He loves them alot thanks Samsung for always mak I ng products that are great fir my family.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 21, 2025
Thank you so much for your glowing review, Lisa! We’re more than happy to see how much you love your Galaxy Buds3 Pro! It's amazing that they stay in your ears securely while you're busy cooking and moving around! Sound quality shouldn't compromise your everyday activities. We’re also happy that you chose to gift a pair to your husband for Father’s Day! It's wonderful to know they’re bringing joy to both of you. If you have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best earbuds on the market!!
on July 21, 2025
Posted by: Staylifted
[This review was collected as part of a promotion.] Seriously, use my Galaxy Buds every day. Especially when I'm making deliveries that way, I do not have to touch a screen or GPS while driving. I can be access anything I need just by voice controls.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 21, 2025
Thank you for your feedback on the Galaxy Buds3 Pro! It’s great to know how much you appreciate the hands-free voice controls while making deliveries. We designed these features to make your life easier and help you stay focused on the road. You can control your audio settings without needing to touch your phone. Just say a command, like "next song" or "volume up," and let the Galaxy Buds3 handle the rest. If you ever need assistance or have any questions, please feel free to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Showing 4897-4904 of 14805 results 
<< 1 ... 611 612 613 614 615 ... 1851 >>