Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Quality Device
on July 24, 2025
Posted by: SBlaze310
[This review was collected as part of a promotion.] This devices quality build is amazing. The addition of Galaxy AI takes it to a whole other level. It does a lot !
Value
5
Written by a customer while visiting Samsung US
Posted by: F Patel
from TX
Expertise:Intermediate
Verified Purchase:Yes
Great product. Noise cancelation is good. Sound quality is wonderful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features and more added to
on July 24, 2025
Posted by: STTwww
[This review was collected as part of a promotion.] With the galaxy AI added it makes it more better to understand and use
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic buds
on July 24, 2025
Posted by: Smith2025
[This review was collected as part of a promotion.] Moved over from airpods pro. These have better range and better base. Overall has been great!
Value
5
Written by a customer while visiting Samsung US
Posted by: K A N
from Buffalo NY
Expertise:Beginner
Verified Purchase:Yes
They keep falling out. I tried both size ear buds. Not something that Ill ever use.
Design
1
Value
1
Response from Samsung USBy R&R Team, July 25, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Kan. We truly want you to enjoy your earbuds to the fullest! Ensuring a comfortable and secure fit is essential for the best sound performance. We recommend checking out the link attached for tips on achieving the perfect fit with your Buds3 Pro. If you have any other questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: William
from California
Expertise:Expert
Verified Purchase:Yes
Sometimes they don't charge the ear bud even though the case is fully charged.
I would recommend this to a friend!
Performance
5
Response from Samsung USBy R&R Team, July 24, 2025
Thanks for sharing your feedback on the Galaxy Buds3 Pro, William. Your feedback is always appreciated as we continue to improve overall. We understand that you may be experiencing some difficulties with charging your earbuds, and we would like to assist you in resolving this. If one or both of your Galaxy Buds are not charging or turning on, the concern could be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may lead to charging complications, and it's possible that the earbuds could be damaged. Since you have already tried fully charging the case, please check the earbuds for any signs of damage and consider restarting them as well. For further troubleshooting options, please refer to the link provided below. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you've tried the steps in the link and that does not help, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Language Translator
on July 24, 2025
Posted by: BeautifulKesh
[This review was collected as part of a promotion.] Over all the sound and look are great but when someone is speaking a foreign language around me the buds do not pick up or translate the language. I have reset them multiple times and it still doesn't work. I have not attempted to use the "Galaxy AI" with yet.
Value
2
Response from Samsung USBy R&R Team, July 24, 2025
Hey BeautifulKesh! Thank you for sharing your experience with the Galaxy Buds3 Pro! We appreciate your insights and want to ensure you get the most out of your earbuds. We see that you’re having trouble getting the Interpreter app to work, and we’re here to help you. To start using the app, make sure your buds are connected to your phone. Once they’re connected, simply open the Interpreter app and place the buds in your ears. Tap on Listening mode and select your desired languages. The real-time translation through your Galaxy Buds3 Pro is amazing and takes your conversations to another level. If you encounter any challenges going forward, please reach out to us at Samsung Support so that we can look into what could be causing this. Thank you for being a part of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Matt
from Saint Louis
Expertise:Intermediate
Verified Purchase:Yes
Awesome quality. Best ear buds I've ever owned, top quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, July 24, 2025
It's great to hear from you, Matt. We appreciate your insights on the Galaxy Buds3 Pro. We love to see that you appreciate the top-of-the-line quality and believe that they are the best buds you've ever owned! This is exactly what we strived for when we created these buds. With revolutionary sound powered by our first-ever independently controlled woofer and tweeter, these buds allow you to experience a broad spectrum of sound. Once again, thank you for your feedback, and if you have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US