Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Donny
from Huntsville, Alabama
Expertise:Intermediate
Verified Purchase:Yes
You need this Music and calls are crisp and clear.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, August 14, 2025
Thank you for sharing your review of the Galaxy Buds3 Pro, Donny! We’re really glad to see that you’re enjoying the clear music and calls. These buds are special because they feature our first-ever, separately controlled woofer and tweeter. This means you get to enjoy a wide range of sounds that bring your music to life. Whether it’s a quiet song or a loud conversation, the sound quality is designed to make everything sound great. If you have any questions or need help, please feel free to reach out to us at Samsung Support. We’re here to help you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Great music range
on August 14, 2025
Posted by: Jgbrown41
[This review was collected as part of a promotion.] The buds have great freq range. Only complaint is the buds fall out sometimes
Value
4
Response from Samsung USBy R&R Team, August 14, 2025
Thank you for your feedback! We're thrilled to see that you’re enjoying the impressive frequency range of the Galaxy Buds3 Pro, Jgbrown41. We're always looking for ways to improve that experience. With its enhanced 2-Way speaker featuring a new woofer and tweeter, you’ll be able to hear even the tiniest details in your music, making every listen more immersive. If you’re experiencing any challenges with your buds falling out, be sure to try out the additional earbud tips included in the package. You can also use the Fit Test available in the Wearable app to ensure you have the best fit for optimal performance. If you have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Great Sound...But Quality Issues with Charging
on August 14, 2025
Posted by: JZJZ
Expertise:Expert
Verified Purchase:Yes
The sound is great and the earbuds have nice features. However, there is a significant problem with charging such that the right bud will frequently not charge when placed in the charging case. Based on a number of articles, these seems to be a known quality control issue with the Buds3 Pro. While the headphones provide great sound, the inability to reliably and easily charge them makes them a very flawed product in my opinion. I have owned over 20 Samsung products and this is one of the worst in terms of quality issues.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R Team, August 14, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We're glad to see that you enjoy the sound quality and features! We understand that you're having challenges with charging, and we want to help. First, please check the charging contacts on both the earbuds and inside the case. Sometimes, dust, wax, or other debris can build up and prevent a proper charge. Keeping those areas clean can make a big difference. If you need assistance with cleaning, check out the link below for a helpful guide. Also, ensure that you're using the included USB cable and a Samsung-approved wall adapter when charging. It's important to inspect both the case and the earbuds for any signs of damage, as damaged earbuds may not charge properly. Do remember that if one earbud is damaged, the other may still function. Additionally, we offer a 12-month limited warranty for manufacturer defects, and there’s also the option to add extended coverage with Samsung Care+ for extra protection and support. If you continue to experience this, please don't hesitate to reach out to Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001320/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great sound and quality
on August 14, 2025
Posted by: NoticeMeSenpai
[This review was collected as part of a promotion.] Use these to trigger galaxy Ai while I dont have my phone and also great to watch movies or shows with
Value
5
Response from Samsung USBy R&R Team, August 14, 2025
Thanks for taking the time to share your thoughts on the Galaxy Buds3 Pro! We’re really glad to see that you’re finding them useful, especially for accessing Galaxy AI features. The convenience of being able to activate those features without your phone is one of the things we love about these buds. We're also happy to see how much you're enjoying the quality when watching movies or shows. It’s our goal to enhance your experience with every use, and your feedback means a lot to us! If you have any more thoughts or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Great product and sound. Fit could be better
on August 14, 2025
Posted by: Weeksc
[This review was collected as part of a promotion.] Love rbe quality and feel. I do have a problem with the fit staying secure. But other than that I love them.
Value
4
Written by a customer while visiting Samsung US
Posted by: Sunil
from CA
Expertise:Expert
Verified Purchase:Yes
its amazing but feels very light, build quality can be little premium.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: GMANN
Verified Purchase:Yes
They are awesome. I have been using since last year.I gifted to my wife now.
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Union City, NJ
Expertise:Intermediate
Verified Purchase:Yes
Very good audio and excellent mic quality for calls. There are some bugs that I think need to work our such as how the audio quality doesn't improve after switching from ambient mode.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US