Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Great features, terrible build quality
on August 26, 2025
Posted by: Sano
Expertise:Expert
I love every feature and sound quality but . . . Quality is terrible for the price, it looks high quality but cracked appeared in less than a year of using. And lately I have trouble charging mostly the right one, I have to make sure it is charging after each use.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
2
Response from Samsung USBy R&R Team, August 27, 2025
Thank you for sharing your honest experience with the Galaxy Buds3 Pro, Sano! It’s great to see that you love the features and sound quality. However, we noted your concerns regarding the durability. The Galaxy Buds3 Pro are designed with a durable body made from polycarbonate (PC) and feature an aluminum mesh for the main speaker, alongside a stainless steel port mesh. These materials are chosen to enhance the overall quality and aesthetic. The charging contacts are crafted from brass with rhodium plating for durability, and the proximity sensor window is made of crystal epoxy. Regarding the charging concern, we recommend checking for any debris or moisture that might interfere with the connections. It’s important to ensure that everything is clean, as this can affect the charging process. If you’re still experiencing challenges even after checking this, we encourage you to explore more troubleshooting options via the link below. If the concerns persist, please feel free to reach out to Samsung Support, and we’ll be more than happy to assist you further. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
1
Unreliable charging
on August 26, 2025
Posted by: John
Expertise:Intermediate
Sound is excellent, however the charging for them is completely unreliable. Case has a full charge but will only charge the ear bud you put in first every time, then when I go to use them 16 hours later the case is almost dead along with the ear bud. Did this from day one and I was hoping it was a software issue. Samsung did nothing to help me resolve the issue.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, August 27, 2025
It's awesome to hear from you, John. Thank you for sharing your experience with the Galaxy Buds3 Pro. We take every concern very seriously and want to ensure you get the support you need. We’d love to help you troubleshoot the charging concern you’re facing to resolve it as quickly as possible. Please remember that Samsung provides a 12-month limited warranty for manufacturer defects, and you might consider Samsung Care+ for additional coverage on eligible devices, which offers extended protection and extra support. Be sure to check out the link attached for options to help troubleshoot this. If you continue to experience this after troubleshooting, please reach out to us at Samsung Support. We’re here to assist you further and help you enjoy your Galaxy Buds3 Pro! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
5
Great quality
on August 26, 2025
Posted by: Fran374
[This review was collected as part of a promotion.] I've been using the galaxy buds pro and what I love the most is the noise cancelation I use them daily at work to protect my ears from the noise that all the tools that I used and when the battery is dying they charge very fast and the music quality is very good way better than all other earphones that I had in the past.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I tried the Galaxy Bud 3 pro they sounded nice but
on August 25, 2025
Posted by: Brian
Expertise:Beginner
Verified Purchase:Yes
My purchase of the did not fit my ears but that doesn't mean they won't fit on yours
Response from Samsung USBy R&R Team, August 27, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Brian! It's great to see that you enjoy the sound quality. We understand that achieving the perfect fit is essential for a great audio experience, and we're here to assist you. Our Galaxy Buds are designed to accommodate all sizes of ears, and we include multiple sizes of ear tips to ensure a snug fit. If you haven’t already, please check that you’re using the right size tips. A good fit minimizes any gaps and enhances the sound quality while helping to prevent sound leaks. For guidance on how to change the tips, our Buds3 Pro tips guide has all the details you need. Once you’ve got the right tips, remember to check the directional marks on the bottom of your earbuds. The L and R should be facing you for the best fit. Insert the R bud into your right ear and the L bud into your left, angling them slightly so that the microphone points towards your mouth. You can also adjust their position by rotating them until they feel just right. To ensure the best fit, don’t forget to run the earbud fit test available in the Galaxy Wearable app. If you have any more questions or need assistance, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds made so far
on August 25, 2025
Posted by: EjPR1996
[This review was collected as part of a promotion.] I use my headphones almost all day and having active noise canceling is just super convenient just in case I am at the office and someone come to ask me a question when I start talking the headphones change from noise canceling to ambient sound, I can hear just like I didn't have any headphones. Battery is pretty good compared to previous generation I owned before. They fit waaay better that previous generations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bad charging on buds
on August 25, 2025
Posted by: Rdersfan4life
from Washington
I would not buy these ear buds again the charging on these buds is not good at all, and when you call samsung they give you the run around about it and want you to find someone in the area to look at them
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, August 26, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We truly appreciate your feedback and want to address your concern about the buds not charging! If one or both of your earbuds are not charging or turning on, this could be related to the earbuds themselves or the charging case. Sometimes, using a charger that isn’t approved by Samsung may lead to charging challenges, or there could be some damage to the earbuds. We suggest fully charging the case, checking the earbuds for any visible signs of damage, or restarting the earbuds. For additional troubleshooting options, please check out the link attached. If you have any questions or need assistance, feel free to reach out to us at Samsung Support. We take pride in our customer service and want to ensure you have a wonderful experience with our devices! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Posted by: FamousPython
from Danville, CA
Verified Purchase:Yes
I love the Buds3 Pro! So far the best ones I've ever had! Good sound, EQ, battery and options!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
The buds are painful
on August 25, 2025
Posted by: Trishy
[This review was collected as part of a promotion.] The buds are not intended for small ears and do not sit securely in my ears
Value
3
Response from Samsung USBy R&R Team, August 26, 2025
Thank you for your feedback regarding the fit of the Galaxy Buds3 Pro, Trishy! We understand that you had some concerns about them not feeling secure, especially for smaller ears. We want to assure you that the Buds3 Pro are designed to accommodate all ear shapes and sizes. To help with a more secure fit, make sure to try out the different ear tips that come with your buds. Finding the right size can make all the difference in comfort and sound quality. If you haven’t already, we recommend running the earbud fit test in the Galaxy Wearable app. This feature can help you determine if the tips are sitting properly in your ears. Also, remember to check the directional markings on the earbuds to ensure they are positioned correctly. We want you to enjoy the exceptional sound quality and features of the Galaxy Buds3 Pro. If you have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. We're here to help you get the best experience possible! -Kelvin
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Written by a customer while visiting Samsung US