Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Laverne C
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from original galaxy buds. Am enjoying the ease of choosing the buds settings on the connected app as opposed to relying on the touch areas on the buds.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Greenbeard
from Lusby, md
Expertise:Expert
Verified Purchase:Yes
Amazing sound quality, and noise cancelation. My son loves these buds.
Written by a customer while visiting Samsung US
Customer Rating
4
GREAT BUDS WITH FANTASTIC SOUND.
on August 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Works fantastic overall and the sound and mic are crisp and clear. The transparency is beyond anything I've ever experienced and I'm genuinely shocked when I take them off. It amplifies everyday sounds while keeping it pleasant. It works perfectly with Galaxy Ai and the Samsung ecosystem. It also transitions perfectly between my S20 ultra phone and my Tab S9 without issues.
The volume is easy to control as well at the toggle between different modes. The fit is the only part that I don't completely love. Even with the different tips it doesn't fit perfectly snug. I bought some custom tips for the perfect fit.
When it comes to gaming and low latency, these buds are amazing as well. Picking up all audio easily such as foot steps and the direction of the other players.
The app was my personal favorite as I could customize every aspect of the sound, from big Bass sound, to podcast voices.
These are a perfect add on to your Samsung devices.
When it comes to gaming and low latency, these buds are amazing as well. Picking up all audio easily such as foot steps and the direction of the other players.
The app was my personal favorite as I could customize every aspect of the sound, from big Bass sound, to podcast voices.
These are a perfect add on to your Samsung devices.
Value
4
Written by a customer while visiting Samsung US
Posted by: None
Expertise:Intermediate
Verified Purchase:Yes
Great for use when morning the yard and exercising.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Alan
from Hawaii
Expertise:Intermediate
Verified Purchase:Yes
Earbuds sometimes doesn't charge and would need to be adjusted 4-5 times before it would recognize the buds are in the case. Extremely annoying as these are pretty expensive buds, I would expect everything to work perfectly out of the box. Sound quality is good though if you can overlook the horrible charging case.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy R&R Team, September 2, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Alan. We understand how frustrating it can be if your earbuds aren’t charging or turning on properly. If one or both of your Galaxy earbuds are having trouble, it could be related to the earbuds themselves or the charging case. Sometimes, using a charger that isn’t approved by Samsung might lead to this situation. To help, we recommend fully charging the case, checking the earbuds for any visible damage, or restarting the earbuds. If that doesn’t do the trick, we’ve included a helpful link below for more troubleshooting steps. If you still need assistance with this or anything else, please reach out to us at Samsung Support. We're here to help! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
Great earbuds and I love the ambient mode with noise cancelation. I'm buying one more for my wife.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not great for communication use just movies/music
on August 30, 2025
Posted by: Tron84
from Arizona
Expertise:Intermediate
A big price tag for Bluetooth headphones that only is good for is listening to music or movies. Using for talking is non existent. Every phone call taken on my buds no one can hear me.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, September 2, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We understand that communication is just as important as enjoying music and movies. If you're having challenges with call quality, please check the battery status of your earbuds. If the battery is low, charging them can make a difference. You can monitor the battery level conveniently through the Galaxy Wearable app. Additionally, it's important to inspect your earbuds for any build-up of dirt, earwax, or debris, especially around the microphone. Regular cleaning can significantly improve sound quality. Make sure to check the air ducts and speakers to ensure they’re clear as well. You may also want to examine your earbuds for any physical damage, like a cracked case or any loose parts. For more detailed troubleshooting options regarding the sound quality you’re experiencing on calls, please refer to the link provided. Should this persist, we encourage you to reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#:~:text=If%20your%20Galaxy%20Buds%2C%20Galaxy,Samsung%20earbuds%20using%20a%20computer
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#:~:text=If%20your%20Galaxy%20Buds%2C%20Galaxy,Samsung%20earbuds%20using%20a%20computer
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Michael J
from Indiana
Expertise:Beginner
Verified Purchase:Yes
Love the quality of them and the sound of them easy to set
I would recommend this to a friend!
Performance
5
Design
5
Written by a customer while visiting Samsung US