Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,806 Reviews)
Open Ratings Snapshot
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Cracked earpiece - poor quality
on September 3, 2025
Posted by: JustMe
from Utah
Expertise:Expert
Cracked earpiece, still on warranty - no fix. Quality is really poor.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 3, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We take pride in providing top-quality devices, and we hate to see that you cracked one of your buds. The Buds3 Pro features a durable design with a body made from Polycarbonate (PC), and includes premium materials like Aluminum for the main speaker mesh and Stainless Steel for the port mesh. The charging contacts are brass with rhodium plating, and the proximity sensor window is crafted from crystal epoxy to enhance performance. If you need assistance resolving this, please be sure to reach out to us at Samsung Support. We’re here to help! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Top class buds
on September 3, 2025
Posted by: IAMBLAZE
Verified Purchase:Yes
Very nice buds with clean audio, hope otherwise go out and get these.
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Sound quality and Charging
on September 3, 2025
Posted by: Mr T
from Memphis Tn
Expertise:Intermediate
Verified Purchase:Yes
Sound quality good 👍 👌
But charging is an issue. Charging Case blinking red when the left bud inserted.
However when software update checked the blinking light disappeared.......
I would recommend this to a friend!
Features
2 out of 5
2
Performance
3 out of 5
3
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 3, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! It’s great to see that you’re enjoying the sound quality of your buds! If you are still experiencing concerns regarding the charging, please make sure there’s no debris or moisture on the buds, the case, and the charging contacts. Also, ensure you’re using a Samsung-approved charger and check for any damage. Be sure to check out the link attached for additional troubleshooting steps if needed. Remember, Samsung offers a 12-month limited warranty for manufacturer defects, and you can add Samsung Care+ for extra coverage and support. If you still need help regarding this or anything else, feel free to reach out to Samsung Support. We’re always here to help! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Bang for the Buck
on September 3, 2025
Posted by: Jay C
Verified Purchase:Yes
Bang for the buck these are great! The noise cancelation works better than my previous pods. They also feel comfortable and look unique.
Response from Samsung USBy R&R Team, September 3, 2025
Thank you so much for your great review, Jay! We’re ecstatic to see that you're enjoying the Galaxy Buds3 Pro. We took pride in enhancing the features with this iteration, particularly the noise cancellation. The ability to choose your level of Active Noise Cancellation allows you to filter out unwanted noise while still letting in just the right amount of ambient sound so you can enjoy your music the way you want. We're glad you find them comfortable and unique, and we truly appreciate your feedback! If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great earbuds looks so cool
on September 2, 2025
Posted by: David
from Atwater California
Verified Purchase:Yes
They sound so good and look really cool . Sadly, they're hurt my ears
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 3, 2025
Thanks for sharing your thoughts about the Galaxy Buds3 Pro, David. We really appreciate your taking the time to let us know about your experience so far! We love to see that they sound great and look great to you as well. We do see that you may be having a hard time getting the perfect fit so that they feel comfortable. The Galaxy Buds3 Pro come with different sizes of ear tips, and it’s important to pick the right size for your ears to get the best sound. A good fit means there shouldn’t be any gaps between the ear tip and your ear, which helps keep the sound in. If you need help changing the tips, check out our guide on the Buds3 Pro tips. Once you have the right tips on, look at the bottom of the earbuds for letters: "L" for the left earbud and "R" for the right. Put the "R" bud in your right ear with the "R" facing you, and do the same for the "L" bud in your left ear. Make sure the microphone is slightly pointing toward your mouth. You can turn the earbuds a little to find a comfortable fit. You can also use the earbud Fit Test in the Galaxy Wearable app to make sure they fit properly. If you have any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Not Waterproof
on September 2, 2025
Posted by: Anonymous
from Houston, Texas
Verified Purchase:Yes
Not waterproof is the only reason I gave them 4 out of 5 stars. Sound quality is incredible. The water-resistant measure is only partial and you have to let them air dry before placing them back in the holder
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I like Samsung Products
on September 2, 2025
Posted by: Anonymous
Verified Purchase:Yes
Great product. Good for back to school. Highly recommended.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
So much potential
on September 2, 2025
Posted by: StrongLikeBull
[This review was collected as part of a promotion.] I like the design of the buds and the unique lights on them. I still struggle with the options available for the bud tips and the case charging without being plugged in. Previous model buds would recharge several times in the case without being plugged up. This one is spotty. Sometimes it will charge sometimes it won't. The ear tips still slip out of people with larger ear canals. I would like to workout with these however the continue to fall out of my ears. Even mowing the grass just walking one fell out and I almost stepped on it. I've tried every tips from large to small. Its really hard to give an accurate opinion of their performance when they won't stay in consistently. I would like for the design team to put more effort into the tips that hold the buds in. I am forced to use wrap around ear buds if i'm doing any type of movement. I can only use these while sitting at my desk working, yet I still have to keep pushing them in my ears when I feel them falling out.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 4, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We appreciate your feedback on the design and the ear tips. It’s great to see that you've tried different sizes. To help you with this, we’ve attached a link at the end of this response with step-by-step instructions on how to wear your buds for the best fit. Regarding the charging, if you’re experiencing inconsistency, it might help to ensure that the earbuds are clean and free of any debris or moisture, particularly on the charging contacts. Using a Samsung-approved charger is also essential, as this can improve charging performance. Additionally, our products come with a 12-month limited warranty against manufacturing defects, and you have the option to purchase Samsung Care+ for extra support and extended coverage. If you continue to experience challenges, please don’t hesitate to reach out to Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/ (How to wear)
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Showing 3369-3376 of 14805 results 
<< 1 ... 420 421 422 423 424 ... 1851 >>