Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,806 Reviews)
Open Ratings Snapshot
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Easy Process
on September 4, 2025
Posted by: Steph B
from DMV
Expertise:Intermediate
Verified Purchase:Yes
Easy process to purchase and use my coupon code. I need time to adjust to the design change though.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 4, 2025
Thank you for your awesome feedback, Steph! We appreciate your insights and understand that adjusting to design changes can take some time. The refreshed look of the Galaxy Buds3 Pro is just one of the ways we aim to enhance your experience. We’re also proud of the revolutionary sound quality that the Galaxy Buds3 Pro provides. Designed for true audio lovers, the comfortable new shape and improved hardware deliver the high-resolution audio experience your ears have been craving. If you have any further questions or concerns while you get acclimated, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great fit & sound quality
on September 4, 2025
Posted by: Amanda
from South Texas
Expertise:Intermediate
Verified Purchase:Yes
The buds fit perfectly. I can adjust the settings.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 4, 2025
Thanks for sharing your review of the Galaxy Buds3 Pro with us, Amanda! We're glad to see that the buds fit perfectly and that you're able to adjust the settings to your liking. Your feedback is important to us, and we appreciate you sharing your experience. With the Galaxy Buds3 Pro, you can truly customize your sound settings for different apps. If you swipe down, you can quickly adjust your EQ and noise control right from the Quick Settings panel. It’s great to know that your custom settings can be saved for each app, allowing you to enjoy 360 Audio on YouTube or a bass boost on Spotify just the way you like it. If you have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Only with samsung headphones have problem
on September 4, 2025
Posted by: Mike
from Miami
Expertise:Expert
I love Samsung, the freedom he has to be able to do what he wants, I love it is incredible, but something I do not like is that the headphones always bring me problems with the previous ones, it was not heard loudly from one, and now with this, the problem I have is that the microphone works when he wants, I do not know if because they are the new ones, the first ones always go bad, but I always have problems with the headphones
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 4, 2025
We appreciate you sharing your thoughts about the Galaxy Buds3 Pro, Mike! We appreciate your love and support for Samsung and want to help you get the most out of your Galaxy Buds3 Pro. We noted your concern about the buds microphone not working properly. We recommend trying to record something using the Galaxy Buds’ microphone to see how it performs. Listen to the recording and check if the sound is clear. If you’re still facing concerns, please clean your earbuds, as debris can block the microphone hole. Use a soft brush or cotton swab to gently remove any build-up. You can also restart your earbuds by placing them in the charging case for about 7 seconds before removing them. Additionally, consider resetting your earbuds through the Galaxy Wearable app by selecting Earbuds settings and then Reset. Remember that we offer a 12-month limited warranty for manufacturer defects, and Samsung Care+ provides additional coverage for your device. If you continue to have concerns, please reach out to us at Samsung Support so that we can take a further look into what may be causing this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Good sound, terrible battery
on September 4, 2025
Posted by: Infuzibil
from Chișinău, Moldova
Expertise:Expert
Sound quality - 4/5. Out of the box, they sound good, albeit not stellar. But if you're willing to play with EQ a bit, they can sound amazing. Great sound stage and voice fidelity. Articulate lows with decent extension Sparkling highs.
Build quality - 4/5. Buds themselves are decent. The case feels cheap and can be easily scratched.
Battery life - 1/5. Absolutely horrible. I can get about 4h on one charge with adaptive ANC and UHQ sound. The case is even worse - only about 11h, which is less than half the advertised value.
Conclusion : don't buy it.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 4, 2025
Thanks for taking the time to share your thoughts on the Galaxy Buds3 Pro! We appreciate your feedback regarding the sound quality and design. It's great to see that you found the soundstage and vocal clarity impressive. We noted your concerns regarding the battery life. While you mentioned only getting about 4 hours of use, the Galaxy Buds3 Pro actually provides up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. To make the most of your battery, there are a couple of adjustments you can try. When you're not using the earbuds, keeping them in the charging case with the cover closed can help conserve power. Additionally, adjusting the notification settings through the Galaxy Wearable app on your connected device or the Galaxy Buds app for iOS users can further optimize battery performance. We hope these tips enhance your experience with the Galaxy Buds3 Pro. If you continue to experience this, please do not hesitate to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Connectivity and battery issue
on September 3, 2025
Posted by: Sammy
from California
Expertise:Expert
Don’t buy these
You will cry , they don’t connect to your phones and has bad battery life . I’m going to have to buy another headphones
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 4, 2025
We apreciate your feedback on the Galaxy Buds3 Pro, Sammy. Your feedback is always needed! We see that you may be experiencing some concerns regarding the connection to your phone as well as the battery life. The Galaxy Buds3 Pro provides up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you are looking to extend your battery life, there are a couple of adjustments you can make. When you are not using the earbuds, keep them in the charging case with the cover closed. Also, be sure to adjust the notification settings from the Galaxy Wearable app on the connected phone. When using iOS, adjust the notification settings in the Galaxy Buds app. As far as the connection, we recommend checking out the link attached for options to help troubleshoot this. If you continue to have challenges getting your phone to connect to your buds, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001319/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Ok at best
on September 3, 2025
Posted by: Cobybby
Expertise:Intermediate
Verified Purchase:Yes
Sound quality is nice. Stems are awful. They fit poorly compared to the buds 2 (and 1 even). Terrible for exercise and the buds often won't charge in the case after working out and need time to dry.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 3, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We genuinely want you to have the best experience possible, and we appreciate your feedback about the new stem design. To improve your fit, we recommend trying out the different-sized ear tips that come with your Buds3 Pro. Making sure that you have the right size is crucial to eliminating any gaps between your ear and the ear tip, which helps prevent sound leaks and ensures optimal audio quality. Once you’ve found the right tips, remember to check for the directional marks at the bottom of the earbuds—an "L" for left and an "R" for right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the earbuds slightly so the microphone points towards your mouth, and adjust them until you feel a comfortable fit. You can also run an earbud fit test in the Galaxy Wearable app to make sure everything is perfect. Regarding the charging concerns after workouts, please ensure that both the earbuds and the case are free of debris and moisture. If you have any further concerns or if you continue to have challenges with the charging, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Mostly improved from the previous buds
on September 3, 2025
Posted by: Joe M
from Las Vegas NV
Expertise:Expert
Verified Purchase:Yes
Pros:
More reliable connection than previous buds, better noise cancelling, volume up/down is more intuitive and easier to use. Auto pause on removal seems faster.
Cons:
Loss of tap commands. Pinch commands sensitive to exact placement and someone's don't work on the first try.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 3, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Joe! It’s great to see that you find the connection more reliable and appreciate the improved noise cancellation. We’re also glad that the volume controls feel more intuitive and that the auto-pause feature is responding quickly for you when you remove your buds. For the pinch commands, the key is to ensure you’re touching the designated pinch area on the earbuds for the best response. We understand this might take some adjustment, which is why we’ll be attaching a link to help you learn more about how to use the pinch and swipe controls effectively. We appreciate your feedback about the loss of tap commands and the sensitivity of the pinch controls. Your insights are valuable to us as we strive to continue to improve. For any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't get
on September 3, 2025
Posted by: John C
Verified Purchase:Yes
Fall out of ears easily and one n longer charges after two weeks after purchase
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, September 3, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, John. We want to ensure you’re having the best experience possible, as this is not the experience we want you to have. We see that you may be experiencing some challenges when it comes to charging your buds and getting a good fit without them falling out. To help resolve the charging concerns, we will attach a link to help you troubleshoot this. Please remember that the Galaxy Buds3 Pro come with a 12-month limited warranty for manufacturer defects, and you can also add Samsung Care+ for extra coverage and support on eligible devices. For a better fit, try using the additional ear tips included with your buds. The right size is key to preventing sound leaks and ensuring optimal audio quality. Make sure there isn’t a gap between your ear and the tip. Here’s how to ensure you have the right fit: first, check the bottom of the earbuds for directional marks; you'll see 'L' for the left bud and 'R' for the right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the bud slightly so that the microphone points towards your mouth, and you can rotate the earbuds back and forth until they feel comfortable. You can also run an earbud fit test in the Galaxy Wearable app to check your fit. If you continue to experience any difficulties, please reach out to Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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