Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,806 Reviews)
Open Ratings Snapshot
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Great device
on September 10, 2025
Posted by: Alisina
[This review was collected as part of a promotion.] Great quality and try once you will forgot air pod
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 11, 2025
Thanks for sharing your thoughts about the Galaxy Buds3 Pro, Alisina. We really appreciate you taking the time to share your insights with us. It's great to see that you're enjoying the excellent sound quality that the Buds3 Pro offers. With the Buds3 Pro, you can find your sound sanctuary. Mindfulness comes with daily practice, and you can escape to a worry-free world with Samsung Health powered by Calm. Reduce stress with peaceful nature sounds, improve your focus with white noise, or relax with ASMR for a happier, healthier you. If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good quality in sound
on September 10, 2025
Posted by: Anonymous
from Baytown, texas . Usa
Expertise:Expert
Verified Purchase:Yes
Excellent product love to be part of samsung family thank you for everything
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 12, 2025
Thank you so much for your wonderful review, Antonio! We’re glad to see that you love being part of the Samsung family and that you’re enjoying your Galaxy Buds3 Pro. It’s great to know you appreciate the sound quality. The exceptional sound experience comes from our Dual Amplifier, which features our first-ever independently controlled woofer and tweeter. This design allows you to enjoy a broad spectrum of sound, revealing the tiny details in your music that make listening truly special. We appreciate your feedback, and if you have any concerns or need assistance with anything, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
A step backward for the Buds series
on September 10, 2025
Posted by: Erin Douglass
from Orange County CA
Expertise:Intermediate
I loved the OG Buds, Buds+, and Buds 2 Pros, but these... First off, the stalks look goofy. Maybe they're a million times better for voice quality. I don't know. I don't talk on the phone much. And the controls... On the previous models, volume control and pause/play was so easy! A single tap or tap and hold with a single fingertip. Heck, you could even use your upper arm! Now, you have to "pinch." I can't get it to work half the time. I don't know. I think they're a step backward. I hope the next gen of Buds are better.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 11, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Erin. Your feedback is crucial as we continue to make changes and improvements. We love to see that you've been a loyal Samsung buds owner for a while now, dating back to the original buds. We appreciate your feedback about the buds' stems and also the pinch and swipe controls. We recommend checking out the link attached to learn more about how the pinch and swipe controls work. You'll be surprised by all the ways that this feature helps improve your experience. If you have any further questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I can't Hear you.
on September 10, 2025
Posted by: DADA491
from NY
Verified Purchase:Yes
Unbelievable the sound lights and blocked out noise. 👍
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for sharing your thoughts! It's great to see that you’re impressed with the Galaxy Buds3 Pro. The sound quality and noise-cancellation feature truly elevate the listening experience! With Active Noise Cancellation, you can adjust the level to filter out unwanted background noise and let in just the right amount of ambient sound. If someone tries to chat while you’re enjoying your music, the Voice Detect feature automatically helps you hear what matters. The Siren Detect feature also keeps you safe by reducing unnecessary noise while allowing you to hear alarms and sirens. If you have any questions or need assistance, please reach out to Samsung Support anytime. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
EXCELLENT JOB
on September 10, 2025
Posted by: MANOFGODIAM
from BRONXZ NY
Expertise:Expert
Verified Purchase:Yes
I have spent over 500dollars trying to find earbuds that has a high quality mic so the people i speak to only hear my voice and not the back ground. Ty Galxy Buds 3 pro. In you i have that and so much more there made to fit and not fall out in bumpy movement and has a nice battery life. Im very very pleased and have been bragging about you every since. Ty samsung.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for your detailed review! We're so glad to see that the Galaxy Buds 3 Pro have met your needs with their high-quality microphone, and that when people speak to you on the phone, they can hear you clearly. It's also reassuring to see that we stand out from the other buds you've tried. The Buds are designed with advanced machine learning technology that minimizes background noise, ensuring your voice comes through clearly, even in busy environments. Plus, Bluetooth Super Wideband improves call quality by doubling the audio bandwidth, making your conversations sound more natural. If you ever have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Im not sure yet
on September 10, 2025
Posted by: ZWil
from Fort bragg, California
Expertise:Intermediate
Verified Purchase:Yes
Im having battery issues and button issues on the left earbud. Im having issues contacting support. I dont know what to do. If they worked like they did for the first week, I'd give them 5 stars
I would recommend this to a friend!
Design
4 out of 5
4
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, ZWil. We understand how frustrating it can be when the earbuds aren't performing as expected, especially after enjoying them initially. At Samsung, we want you to have the best experience possible, and we're here to help you with your concerns. To provide you with the support you deserve, we’d like to gather some additional information. Please reach out to Samsung Support so we can get started on assisting you. We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
These are the greatest ear buds!!!
on September 10, 2025
Posted by: Jackisback
[This review was collected as part of a promotion.] They have great fit and great sound. These are really great earbuds and when you figure out where to touch and press they are very easy to use.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 10, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We appreciate your feedback about the great fit and sound quality. It’s awesome to see that you’re getting the hang of the pinch and swipe controls. We hope to take some time to try out the voice commands with your buds. You can control your music, adjust the volume, and answer calls just by speaking your command. If you have a voice assistant set up on your phone, like Bixby, your buds can work with that as well. If you have any questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible ear design, constantly falling out
on September 10, 2025
Posted by: Gull
from Texas
Expertise:Expert
Original Buds, and Buds 2 were great. These are terrible. They constantly come loose and also fall out of my ear. Why is the design so bad? It's like they weren't made for human ears, especially since all the previous generations of Samsung buds fit so well.
Also, the language translation they spent so much time advertising is not really functional. The translations are wrong or nonsense, and mess up when the wearer of the buds speaks. The app, in the part for translations, is very clunky and unintuitive.
Overall, I regret buying these, and would not recommend.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 10, 2025
Hi there! Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We truly appreciate your feedback, especially regarding the design and the live translation feature. For the fit, we want to make sure you have the best experience possible. We recommend checking out the link attached to learn more about getting the right fit for your Buds. Finding the right ear tip can really make a difference in comfort and stability! As for the live translation feature, it’s important to keep your buds updated through the Wearable app and phone updated as well. Sometimes, a quick update can enhance the performance. If you still aren’t having a smooth experience, please don’t hesitate to reach out to our Samsung Support team. We value your insights and hope to help improve your experience with your buds! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
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