Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,806 Reviews)
Open Ratings Snapshot
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Best Buds Ever
on September 15, 2025
Posted by: Caesar0571
[This review was collected as part of a promotion.] Vastly superior to anything I have ver owned. Great value and terrific sound.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sound Quality like no other
on September 15, 2025
Posted by: Shadow739
[This review was collected as part of a promotion.] The UHQ upscaler is like listening to old songs for the first time. Absolutely love the Galaxy AI features, being able to say "stop music," "play music," and "next song" are very nice when my hands are full. 10/10
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good ear pieces for phone calls.
on September 15, 2025
Posted by: Martinez in Texas
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Like the color of them. Easy to use. Blocks noise from loudness around while making a call.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad fit bad charging
on September 15, 2025
Posted by: Colton
from Connecticut
Expertise:Intermediate
Verified Purchase:Yes
Terrible fit and terrible charging one bud just dosent charge half the time and dont count on samsung being there to help fix this problem. Hard to get them to fit snugly in ear but after messing with them they sound good but dont have the same solid fit like buds 2
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 15, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Colton. We appreciate you sharing your experience, especially regarding the charging and fit. Samsung offers a 12-month limited warranty for manufacturer defects, and you can consider adding Samsung Care+ for extended protection and support. We’ll provide a link at the end to help you troubleshoot the charging, and if the situation continues, please feel free to reach out to us at Samsung Support so that we can further assist you. As for the fit, the Galaxy Buds3 Pro come with different-sized ear tips, so it’s important to ensure you have the right size for your ears to prevent gaps that can affect sound quality. Make sure to place the right bud (R) into your right ear and the left bud (L) into your left ear, angling them slightly with the microphone facing towards your mouth. You can adjust them until they feel comfortable, and consider running the earbud fit test to ensure the proper fit. If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Ball dropped
on September 14, 2025
Posted by: Anonymous
from Raleigh, NC
Expertise:Expert
I wanted to love it. I am loyal to Samsung. Unfortunately, they will have to be returned. They are bulky and do not stay in the ear. Two starts for the technology: sound quality, real-time translate, and noise canceling features are unmatched.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 15, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Kyoshi! We're glad to see that you're a loyal Samsung user and appreciate the recognition of the sound quality and features they provide. To enhance your experience, we recommend making sure you have the right-sized ear tips for a better fit, as the Buds3 Pro come with various sizes to help prevent sound leaks and ensure optimal audio. When fitting the earbuds, check the directional marks (L for left and R for right), insert them with these facing you, and angle them slightly so the microphone points towards your mouth. You can also run an earbud fit test to confirm they fit properly. We hope that these steps help improve your experience with the Buds3 Pro. If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Can't handle sweat
on September 14, 2025
Posted by: Kentk
from Vermont
Expertise:Intermediate
Will not handle sweat. The case does not handle sweat will break causing damages that cost just as much as new ones. Even if you workout casually do not get these. There are cheaper and better earbuds that can handle sweat.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 15, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Kentk! We completely understand your concerns about sweat and its impact on performance. The Buds3 Pro are designed with an IP57 rating, providing protection against moisture. However, since they aren’t waterproof, it's important to take care, especially after workouts. To keep your buds in top-notch shape, if they do get wet from sweat or rain, please gently pat them dry with a soft cloth and let them air-dry for at least 12 hours before using them again. This will help maintain their excellent sound quality. Samsung also offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you have any questions or need assistance, please reach out to us at Samsung Support. Your feedback is valuable, and we’re here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Dance with exceptional sound.
on September 13, 2025
Posted by: Debra P
from Austin, TX
Expertise:Intermediate
Verified Purchase:Yes
These buds are so fantastic that I had to buy a 2nd pair. The sound quality is outstanding with conversations, music and TV! Dont hesitate to buy to experience quality and sound.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Buds3pro badly spent money
on September 13, 2025
Posted by: Ricardo
After having bought the earphones, I regret it because it did not work on my S24PLUS, AFTER I HAD MADE AN UPDATE, THE first time it worked but then they stopped working
Features
2 out of 5
2
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 15, 2025
It's great to hear from you, Ricardo. Thank you for sharing your experience with the Galaxy Buds3 Pro! We noted your feedback about the buds not connecting to your Galaxy S24+ after an update. The versatility of the Galaxy Buds means they can easily connect to multiple devices, whether you're streaming music on your phone, watching a show on your tablet, or taking calls on your PC. To ensure you get the best experience, we recommend checking out the link attached for step-by-step instructions on how to pair your Galaxy Buds with your S24+. It’s also a good idea to check if there’s a new update available for your device and the buds as well. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If you continue to have any concerns, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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