Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,806 Reviews)
Open Ratings Snapshot
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Absolutely The Best Ear Buds
on September 18, 2025
Posted by: RGEEMAN57
[This review was collected as part of a promotion.] I've owned earbuds of all types but never any from Samsung even though I've been a Galaxy Ultra user for years now. Setup was actually an unassisted download. The buds took over and completed download and setup before I understood what had happened. And when it comes to sound quality, these are the best and I am so glad I decided to purchase a pair .
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect Earphone ever
on September 18, 2025
Posted by: H3ctor
[This review was collected as part of a promotion.] I’ve owned a lot of wireless earbuds over the years, but the Galaxy Buds3 Pro stand in a league of their own. Samsung took everything that was already good about the previous models and leveled it up with smarter AI-driven features, comfort, sound precision, and everyday usability. If I had to sum it up, these are not just earbuds – they’re a complete lifestyle tool.
Design & Comfort
The first thing that struck me was the premium design. The Buds3 Pro look futuristic yet practical, with a sleek metallic finish and a case that feels durable without being bulky. Comfort is one of the biggest selling points for me. I wear them for hours at work, while traveling, and even during long gym sessions, and they never cause fatigue. The fit is secure yet breathable – I don’t find myself adjusting them constantly like I’ve had to do with other brands.
The ergonomic shape also means better passive noise isolation, which pairs perfectly with the AI-powered Adaptive ANC (Active Noise Canceling). Whether I’m on a plane, in a noisy café, or just walking down a busy street, the Buds3 Pro adjust in real time to cut out distractions.
Galaxy AI – The Game Changer
What really sets the Galaxy Buds3 Pro apart is Galaxy AI integration. It feels like having a personal audio assistant built into my ears. For example:
Adaptive Sound Profiles: Galaxy AI learns how I listen. When I’m streaming music, it automatically enhances bass and treble in a way that matches the genre. For podcasts or calls.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 18, 2025
Thank you for your review of the Galaxy Buds3 Pro, Hector! We're glad to see that you like the premium design and comfortable fit, making them perfect for long use. It’s great to see that the Adaptive Noise Control feature improves your listening experience, allowing you to enjoy your audio in different settings. We appreciate your feedback on the Galaxy AI integration! We aimed to create a personal audio experience, and it's great to see that it's working for you. If you have any concerns or need assistance, please reach out to us at Samsung Support. Thanks again for sharing your thoughts! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Garbage
on September 18, 2025
Posted by: Jon P
from Wichita, KS
Expertise:Expert
I've had several Galaxy Buds but man, these are the hottest of garbage out of all of them. Any amount of moisture, they wont charge. If they aren't touching somewhere to sense your skin, they will jump in and out of noise cancelling which is the most annoying feature/bug I have ever dealt with. Hard pass these guys.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 18, 2025
Thanks for sharing your love for the Galaxy Buds3 Pro, Jon! We’re happy to see that they fit comfortably and deliver great sound. To keep your buds in top shape, we recommend cleaning and drying them if they get wet. To help resolve the challenges with charging, we urge you to check out the link attached for troubleshooting options. Also, make sure your buds are updated using the Wearable app to ensure that your buds are working at their best. Samsung offers a 12-month limited warranty for manufacturer's defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to experience this, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great features
on September 18, 2025
Posted by: Dony27
[This review was collected as part of a promotion.] Everything is working great but I'm constantly having problems charging them.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 18, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Dony! We're more than happy to see that everything is working well for you. However, we understand that you are having some concerns with charging. To ensure optimal charging, please use the included USB cable with a Samsung-approved wall adapter, which is sold separately. It is also important to make sure the earbuds are positioned correctly in the case and that the charging contacts, both inside the case and on the earbuds, are clean and free of any debris. Sometimes, dust or wax can accumulate and might interfere with the charging process. Additionally, take a moment to check the case, earbuds, and charger for any signs of damage. Just a reminder, Samsung provides a 12-month limited warranty for manufacturer defects, and you might want to consider Samsung Care+ for extended protection and support on eligible devices. If you continue to face any challenges with your buds, please reach out to Samsung Support so we can help resolve this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Constant issue with charging
on September 18, 2025
Posted by: Stafer3000
Expertise:Intermediate
I've always bought Samsung earbuds and earphones and may I say these are by far the worst ones. What's the point of all that technology if the buds won't charge?
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 18, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We understand how frustrating it can be when things don’t work as expected, especially after being a loyal Samsung customer. We truly want you to have the best experience possible with our products. If the earbuds aren’t charging, please make sure you’re using the included USB cable along with a Samsung-approved wall adapter, which is sold separately. It's also important to place the earbuds correctly in the case and check that the charging contacts, both inside the case and on the earbuds, are clean and free of debris. Sometimes, dust or wax can accumulate and interfere with charging. Additionally, take a moment to inspect the case, earbuds, and charger for any damage. Remember, Samsung offers a 12-month limited warranty for manufacturer defects, and you can consider adding Samsung Care+ for extended protection and support on eligible devices. If you continue to have difficulty, we encourage you to reach out to Samsung Support so we can assist you further. Your satisfaction is important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad purchase
on September 17, 2025
Posted by: Bassam
from San Diego, CA
Expertise:Expert
Verified Purchase:Yes
I regret my purchase, it does not auto interpret as advertised, instead they are dependent on the AI feature to be activated on phone device (which in some cases is blocked by the carrier), also my new buds came with a defect detecting moisture and blocking charging randomly without exposure to liquid or moisture.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 18, 2025
Thank you for taking the time to share your experience with the Galaxy Buds3 Pro, Bassam. We appreciate your feedback regarding the Interpreter feature. In terms of the moisture detection concern and the inability to use this with your carrier, we want to address that right away. Samsung offers a 12-month limited warranty for manufacturer's defects, and we encourage you to reach out to Samsung Support so we can gather additional details and assist you further with this matter. Also, consider looking into Samsung Care+ for extended protection and support for your devices. Your satisfaction is a priority for us, and we’re here to help! Please reach out to us at Samsung Support so that we can work with you to get these concerns resolved. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good quality, not the best fit
on September 17, 2025
Posted by: OkwithSamsung
[This review was collected as part of a promotion.] The features are good, but the fit is not as good as the Buds 2. Galaxy AI does not play a part in this device.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 18, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We appreciate your feedback, especially regarding the fit. We encourage you to try out the extra bud tips included with your purchase to help find the best fit for your ears. Regarding your point about Galaxy AI, we want to clarify that it actually plays a significant role in enhancing your listening experience. With features like adaptive EQ and active noise control, Galaxy AI helps you discover the details in your favorite songs. It optimizes sound based on your ear shape and how you're wearing the earbuds. The Buds3 Pro takes it a step further with automatic noise adjustment, which tailors the sound settings based on your surroundings. For instance, if you're outside and a siren passes by, it switches to a more ambient setting, while construction noise prompts active noise cancellation. To learn more about these features, please be sure to check out the link attached. If you have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/galaxy-ai-on-the-galaxy-buds3-pro-and-buds3/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great feature.
on September 17, 2025
Posted by: LoveSam
[This review was collected as part of a promotion.] I loke the voice transaction feature in these buds.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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