Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Elvis
from Cherry Hill NJ
Expertise:Intermediate
Verified Purchase:Yes
I love the sound of the ear buds but they keep on slipping out of my ears.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Brent
from Bradley Illinois
Expertise:Intermediate
Verified Purchase:Yes
Very clear, noise canceling is great, feels very comfortable
Value
4
Written by a customer while visiting Samsung US
Posted by: eKid
from LA, CA
Expertise:Intermediate
Verified Purchase:Yes
More solid connection than Buds2 Pro. Noise cancellation still need some enhancement to compete. Build quality can be better and the angular stem needs time to adapt as it is not as comfortable as round stems.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: John
Verified Purchase:Yes
I really don't like the use of stems on ear buds, and these are very hard to activate capabilities
Response from Samsung USBy R&R, September 25, 2025
Hi John, Thank you for reaching out and sharing your thoughts on your Galaxy Buds3 Pro. We appreciate your feedback on the design of the Galaxy Buds3 Pro. Our goal was to provide users with an audio experience that is comfortable while still delivering the best sound quality. You do have the ability to use touch commands on your Galaxy Buds3 Pro. Your earbuds have several built-in commands to enhance your experience when connected to a phone or tablet with the Galaxy Wearable app. With just a swipe or a quick tap, you can play music, skip songs, answer calls from a connected phone, and much more. You can also customize the touchpad commands for adjusting the volume, using voice commands, and enabling Ambient Sound. You can even launch Spotify on most Galaxy Buds models. Please find out more by checking out the article linked below. Thank you for your review. We are happy to have you as part of the Samsung community. Use touchpad commands for your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001318/
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Great design, horrible function
on September 18, 2025
Posted by: SamsungStan69
Only reason it's got 2 stars is the call audio quality. The background noise is significantly cut down. Ive been a fan of galaxy buds for quite some time now. These Buds 3 Pro are an absolute disappointment. The battery life doesnt come close to what they claim. 3 hours of playback if you're lucky. The eartips are a horrible design. The rubber is so paper thin, I knew they would fail eventually. Well when they did fail, it wasn't from yanking on the awkwardly to actually change them out. No it simply split apart from PUTTING THEM INTO MY EAR. An utter disappointment. Do better Samsung
Response from Samsung USBy R&R, September 25, 2025
Hey there SamsungStan69, Thank you for sharing your experience with the Galaxy Buds3 Pro. We value hearing how our devices are performing for you. Your feedback on the call sound quality is constructive. In the wearable app, you can customize sound settings and features related to calls. Battery life can also be improved through the app by switching between different modes, which help conserve power. If you need assistance with the ear tips, don't hesitate to get in touch with our Samsung Support Team. Our design intent was to make the ear tips feel barely there for greater comfort. Thank you for your review. We appreciate your choice of Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Battery life from the 80's
on September 18, 2025
Posted by: Sean
Expertise:Expert
The sound quality is good but is not worth the headache that comes with the battery life on these things. I have had every generation of Samsung pro earbuds and these ones have to have A HALF TO A THIRD of the 2nd generation pro earbuds. Why not just charge the case you say? And that's a great point.... as long as you never ever unplug the case. You know that old laptop you had that would run out of power and die 5 mins after you unplugged it from the charger? That's exactly how this case feels. 2 nights ago I charged my case up to full. Yesterday, I use the right earbud at work for about 4 hours and it dies. Okay, whatever. I put it in the charge and use the left earbud to finish up the last 4 hours of work (yes, they will not last you an entire work day) After work, I don't really think about them and leave them in the case all afternoon. That same night, I went to use them on my PC only to find that the right earbud charged about 18% and the left one had not charged at all. The case doesn't even give ONE FULL CHARGE OF EACH EARBUD.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R, October 22, 2025
Hello Sean,
Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. From your early morning workout to a late night of studying, you want your earbuds' battery to last as long as you do. We'll give you the inside scoop on battery charging tips, steps to take to get the most out of your battery, and how to prevent damage to your earbuds. Check to ensure your earbuds are placed in the case properly. Check the status of the earbuds by looking at the earbuds' battery indicator light. The case can be charged without inserting the earbuds; when the earbuds are inserted, both the earbuds and the case will charge simultaneously. If you are charging your earbuds and still notice they are not getting a full charge, please reach out to our Samsung Support Team. Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support.
Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. Please reach out to our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
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Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. From your early morning workout to a late night of studying, you want your earbuds' battery to last as long as you do. We'll give you the inside scoop on battery charging tips, steps to take to get the most out of your battery, and how to prevent damage to your earbuds. Check to ensure your earbuds are placed in the case properly. Check the status of the earbuds by looking at the earbuds' battery indicator light. The case can be charged without inserting the earbuds; when the earbuds are inserted, both the earbuds and the case will charge simultaneously. If you are charging your earbuds and still notice they are not getting a full charge, please reach out to our Samsung Support Team. Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support.
Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. Please reach out to our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
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Written by a customer while visiting Samsung US
Posted by: Gerry
Verified Purchase:Yes
The sound is phenomenal, however the shape is annoying. I'm not sure that they need the sticks to be as long as they are. When I'm at the gym and try to use my shirt sleeve to wipe some of my sweat off my brow, my arm always catches the stick and dislodges the earphone. It has fallen off twice now.
Response from Samsung USBy R&R Team, September 18, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Gerry! We’re glad to see you’re enjoying the sound quality! We appreciate your feedback about the sticks getting caught on your sleeve while working out. That can definitely be frustrating! We recommend trying out the different earbud tips included in the box. You might find that they provide a more secure fit for your activities. We hope you continue to have a great experience with your Buds3 Pro. If you have any concerns or need assistance with anything, please don’t hesitate to reach out to us at Samsung Support. We're here to help! smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
So glad I upgraded!!
on September 18, 2025
Posted by: Samsung4LifeNc
[This review was collected as part of a promotion.] Upgrading from my Galaxy Buds2 to the new Buds3 Pro has been a fantastic experience. The first thing I noticed was the lightning-fast connection. The moment I open the case, they instantly pair with my phone, which is a huge convenience boost.
The audio clarity is a major step up. Everything sounds crisp and rich, with a powerful bass presence that makes my music more immersive. I’m hearing details in songs I've listened to for years that I never noticed before.
The Galaxy AI integration is also a key feature. It works seamlessly in the background to optimize sound and noise cancellation based on my surroundings. This allows the earbuds to automatically switch from blocking out street noise to letting in ambient sound so I can have a quick conversation. It even enables real-time translation features, which is incredibly useful.
The Galaxy Buds3 Pro are a significant upgrade in every way—from the quick connection and outstanding clarity to the seamless integration of Galaxy AI. They're the perfect companion to my phone and have completely elevated my listening experience.
The audio clarity is a major step up. Everything sounds crisp and rich, with a powerful bass presence that makes my music more immersive. I’m hearing details in songs I've listened to for years that I never noticed before.
The Galaxy AI integration is also a key feature. It works seamlessly in the background to optimize sound and noise cancellation based on my surroundings. This allows the earbuds to automatically switch from blocking out street noise to letting in ambient sound so I can have a quick conversation. It even enables real-time translation features, which is incredibly useful.
The Galaxy Buds3 Pro are a significant upgrade in every way—from the quick connection and outstanding clarity to the seamless integration of Galaxy AI. They're the perfect companion to my phone and have completely elevated my listening experience.
Value
5
Response from Samsung USBy R&R Team, September 18, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro! We’re so glad to see that you’re happy with your upgrade. The enhanced 2-way speaker with an improved woofer and tweeter really does bring out all those minute details in your music, making your listening experience so much richer. It’s great to know that the Galaxy AI integration is working well for you, making it easy to switch between noise cancellation and ambient sound. If you ever have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US