Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
It has great options.
on September 19, 2025
Posted by: Masafshar
[This review was collected as part of a promotion.] سلام من واقعا از کارکرد ایرپادز ۳ پرو خیلی راضی ام. و از استفاده اش لذت می برم.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
They are good but...
on September 19, 2025
Posted by: Malice27
[This review was collected as part of a promotion.] The ear tips break too easily. They work good with my S23, but when I hook them up to my Galaxy Notebook they don't work right.
Value
3
Response from Samsung USBy R&R, October 22, 2025
Hello Malice27,
Thank you for sharing your experience with your Galaxy Buds3 Pro. We value your feedback on the tips and connecting to your Galaxy Notebook. When changing the ear tips on your Galaxy Buds3 Pro or Buds3 FE, make sure to choose the tips that fit your ears, and change them properly using the steps below. Be careful when handling the tips, and avoid using your fingernails to pull them off, as they may tear. If necessary, please reach out to Samsung Support for replacements. Please see the link for more details. If you're not staying connected to your Galaxy Notebook but Bluetooth is on, you are in range, and your buds are still disconnecting, one common solution is to ensure your software is up to date on both your earbuds and notebook. Additionally, check to ensure all drivers on your laptop are up to date for audio. More information on that is linked below. Thank you for your review. We appreciate you choosing Samsung.
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy Buds3 Pro. We value your feedback on the tips and connecting to your Galaxy Notebook. When changing the ear tips on your Galaxy Buds3 Pro or Buds3 FE, make sure to choose the tips that fit your ears, and change them properly using the steps below. Be careful when handling the tips, and avoid using your fingernails to pull them off, as they may tear. If necessary, please reach out to Samsung Support for replacements. Please see the link for more details. If you're not staying connected to your Galaxy Notebook but Bluetooth is on, you are in range, and your buds are still disconnecting, one common solution is to ensure your software is up to date on both your earbuds and notebook. Additionally, check to ensure all drivers on your laptop are up to date for audio. More information on that is linked below. Thank you for your review. We appreciate you choosing Samsung.
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Bad business
on September 19, 2025
Posted by: POEE
from TEXAS
Expertise:Expert
These units have problems after a year the base goes out and the company does not own up to it . Than a person know nothing about the inter working try to lie to a Electronic Engineer is crazy . If this is what samsung is really like I give the company less than 5 years to be in business.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R, October 22, 2025
Hey POEE,
Thank you for sharing your thoughts on your Galaxy Buds3 Pro. We need to gather more information from your experience to better tailor our accommodation. Please reach out to our Samsung Support Team to further assist. We aim to respond to your query within [insert specific timeline], and our team will work diligently to resolve your issue. Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support.
For eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. We are committed to providing the best service to our valued customers like you. We look forward to assisting you. Thank you for being a part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy Buds3 Pro. We need to gather more information from your experience to better tailor our accommodation. Please reach out to our Samsung Support Team to further assist. We aim to respond to your query within [insert specific timeline], and our team will work diligently to resolve your issue. Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support.
For eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. We are committed to providing the best service to our valued customers like you. We look forward to assisting you. Thank you for being a part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This earbuds is great for day to day
on September 19, 2025
Posted by: Joco700
[This review was collected as part of a promotion.] The earbuds has great sound and features that I use day to day. It is easy/fast too get use to and the app is great to use. The sound is great because you can change to your preference and Galaxy AI will help it. I do not regret getting this at all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great to have easy on the ears sou
on September 18, 2025
Posted by: LoveDeals521
[This review was collected as part of a promotion.] I use my Galaxy AI every day it's my phone and I like to get there Galaxy ear buds ear buds to add to my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Buds3 Pro with Galaxy S25 perfect match
on September 18, 2025
Posted by: Scarab
[This review was collected as part of a promotion.] Having earbuds that are state of the art integrated in the same ecosystem as my phone make things much easier including Galaxy AI!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on September 18, 2025
Posted by: diangelom
[This review was collected as part of a promotion.] I like all it features especially it Galaxy AI, it's fantastic
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I'm not impressed.
on September 18, 2025
Posted by: Laydibud78
[This review was collected as part of a promotion.] Galaxy AI is not at all important to me. I want to be able to use Galaxy AI only when I choose to, not because it's forced on me by being already installed on my phone. I seem to have issues with my Galaxy Buds3 Pro when I only have one in my ear, people cannot hear me clearly when I speak. I have used the diagnostic features to clear up the sound on my
buds. I do like the noise canceling and I
I would like to be able to use the ambient sound features, I am kind of glad that I got them because I can ring them whenever I can't find them. I desire that Samsung would improve its own core features instead of attempting to duplicate other companies; it is a detrimental aspect of the Samsung experience.
buds. I do like the noise canceling and I
I would like to be able to use the ambient sound features, I am kind of glad that I got them because I can ring them whenever I can't find them. I desire that Samsung would improve its own core features instead of attempting to duplicate other companies; it is a detrimental aspect of the Samsung experience.
Value
3
Response from Samsung USBy R&R, September 25, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Laydibud78. It sounds like your buds are functioning well overall, especially when using just one to take calls. You mentioned using the ambient sound feature—have you tried activating it during calls? Enabling Ambient sound during calls can help you hear your voice more clearly. For more details on adjusting sound quality with your Galaxy Buds3 Pro, please see the linked article below. We appreciate your feedback and thank you for being part of the Samsung family. Automatic noise adjustments on the Galaxy Buds3 Pro
https://www.samsung.com/us/support/answer/ANS10003394/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10003394/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US