Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,806 Reviews)
Rating breakdown 14,806 reviews
5 Stars
10,179
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Good earbuds + horrible case/charging = useless
on September 29, 2025
Posted by: Jake
from Pamama
Expertise:Expert
They are outstanding earbuds and work great. That being said, the case/charging ability is atrocious and makes using these difficult and frustrating. Every time I use them to go for a run or just charge the case the case will not charge them. It gives an error that charging has stopped and I need to clear the earbuds of moisture/debris. I can wipe them, clean them, use alcohol wipes, etc and nothong will work. Even if I simply charge the case while wearing them without working out I will get that error. I either have to make them sit for 6+ hours out of the case or mess with the charging prongs at the bottom of the vase with a smalls screw driver for it to work. Extremely frustrating. I have had these less than a month and have had the issue since day one. Its always the left ear bud for some reason, but sometimes both of them. There are dozens of reddit threads with this same issue. Wish I saw those before wasting my money on them.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
4
Response from Samsung USBy R&R, October 22, 2025
Hi Jake,
Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. The charging case is considered the central hub for your earbuds. As long as your buds are updated, the charging process should be a breeze. Based on your experience, we would like to tailor our concern. Please reach out to our Samsung Support Team. Keep in mind, Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. We look forward to assisting you. Thank you for being a part of the Samsung community.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. The charging case is considered the central hub for your earbuds. As long as your buds are updated, the charging process should be a breeze. Based on your experience, we would like to tailor our concern. Please reach out to our Samsung Support Team. Keep in mind, Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. We look forward to assisting you. Thank you for being a part of the Samsung community.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
Noise canceling and charging
on September 29, 2025
Posted by: Gman972
[This review was collected as part of a promotion.] The noise canceling doesn't really work anymore.And at times when charges and the other don't so I will pull him out the pack and one will be at ninety seven.And one will be at three percent.It's either or at any given time
Value
3
Response from Samsung USBy R&R, October 7, 2025
Hello Gman972,
Thank you for sharing your experience with your Galaxy Buds3 Pro. These earbuds offer up to 26 hours of playback per charge, which can increase to 30 hours when using a fully charged case. Make sure your buds are correctly placed in the case and that there are no obstructions affecting the connection. If issues continue, Samsung products are covered by a 12-month warranty against manufacturing defects in materials and workmanship. Additionally, you can opt for Samsung Care+ for extra coverage, extending protection and support for eligible devices. Please contact our Samsung Support Team for more details on warranty options. We appreciate your feedback and are glad to have you as part of the Samsung community.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy Buds3 Pro. These earbuds offer up to 26 hours of playback per charge, which can increase to 30 hours when using a fully charged case. Make sure your buds are correctly placed in the case and that there are no obstructions affecting the connection. If issues continue, Samsung products are covered by a 12-month warranty against manufacturing defects in materials and workmanship. Additionally, you can opt for Samsung Care+ for extra coverage, extending protection and support for eligible devices. Please contact our Samsung Support Team for more details on warranty options. We appreciate your feedback and are glad to have you as part of the Samsung community.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very comfortable and sleek design
on September 29, 2025
Posted by: Squeezer89
[This review was collected as part of a promotion.] These buds have great audio performance with different sound cancelling settings. Playing music sounds like you are at the concert.
Value
5
Written by a customer while visiting Samsung US
Posted by: Greg
from East Haven, ct
Expertise:Intermediate
Verified Purchase:Yes
The highs are too harsh when listening to a lot of voice. Non-music. For music there ok.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R, October 2, 2025
Hi Greg, Thanks for reaching out and sharing your experience with your Galaxy Buds3 Pro. If you notice harsh sounds when listening to voices, try lowering the high frequencies in the Galaxy Wearable app. Once connected, you can select from six equalizer presets on the Home screen to customize your sound. Use the slider to switch between Normal, Bass Boost, Soft, Dynamic, Clear, or Treble Boost. Experiment with these options to find the sound that works best for you right now. There are multiple ways to tailor the sound on your Galaxy Buds3 Pro, ensuring you always hear it your way. Check the link below for additional troubleshooting tips. We appreciate your review and are happy to have you as part of the Samsung community. Optimize your sound experience with Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001321/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10001321/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on September 29, 2025
Posted by: Darrin
[This review was collected as part of a promotion.] Galaxy AI features work awesome during my workouts. Sound is great and love the voice command feature allowing me to control volume, skips songs, etc while working out. Had an older version and certainly a must have upgrade looking for the latest and greatest.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superb Headphones
on September 29, 2025
Posted by: FORKliftingpals
[This review was collected as part of a promotion.] The best headphones money can buy. 360 sound interaction dnf ³³
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best speaking and listening experience
on September 29, 2025
Posted by: TyTykk
[This review was collected as part of a promotion.] Buy these if you want to be the best of the best. Just say hey google and Galaxy AI got the rest
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent design & smart features!
on September 29, 2025
Posted by: Eliaslchb
[This review was collected as part of a promotion.] The Samsung Buds 3 Pro, with integrated Galaxy AI, elevate my audio experience daily. The sound quality is exceptional, providing crisp highs and deep bass that's perfect for streaming music and podcasts. With Galaxy AI, the adaptive noise cancellation tunes out ambient noise, making them ideal for focus during work or enjoyment during commutes.
For gaming and movies, the low-latency performance ensures sound syncs perfectly with visuals, enhancing the immersive experience. The smart sensors and AI-driven features facilitate seamless connectivity across my Samsung devices, simplifying transitions between calls, music, and virtual meetings.
Comfort is key with the Buds 3 Pro. They fit snugly for extended wear without discomfort, making them perfect for workouts or long workdays. The compact design and durable battery life mean they’re always ready to go whenever and wherever I am.
Overall, the Samsung Buds 3 Pro with Galaxy AI deliver exceptional sound and convenience, making them a must-have for anyone looking to enhance their audio experience.
Value
5
Written by a customer while visiting Samsung US