Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,805 Reviews)
Rating breakdown 14,805 reviews
5 Stars
10,178
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
This product is amazing for calls
on October 19, 2025
Posted by: Crazydee
[This review was collected as part of a promotion.] Purchased these buds for work purposes and it goes beyond meeting expectations, the call quality, the sound and comfort went above and beyond. I would definitely recommend this product and being able to use AI with translation is a plus.
Value
5
Response from Samsung USBy R&R, October 21, 2025
Hi Crazydee,
We’re always thrilled to hear about your 5-star experience with the Galaxy Buds3 Pro. These earbuds are designed to stand out, and it's clear that they're exceeding expectations. The exceptional sound quality, comfort, and long-lasting performance are just a few of the unique features that set them apart. We truly appreciate your support. Crafted with passion, fueled by innovation. Thank you for choosing Samsung
-Ty
Samsung Support
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We’re always thrilled to hear about your 5-star experience with the Galaxy Buds3 Pro. These earbuds are designed to stand out, and it's clear that they're exceeding expectations. The exceptional sound quality, comfort, and long-lasting performance are just a few of the unique features that set them apart. We truly appreciate your support. Crafted with passion, fueled by innovation. Thank you for choosing Samsung
-Ty
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: E J D
from Eastern Ohio
Expertise:Intermediate
Verified Purchase:Yes
My old Buds 2 perform better or just as good as these, especially for noise canceling. Somewhat prone to falling out despite changing and positioning numerous ways.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R, October 21, 2025
Hey E J D,
Thank you for taking the time to share your thoughts on your Galaxy Buds3 Pro. Galaxy Buds2 are pretty awesome; however, the Galaxy Buds3 Pro are packing a powerful punch. If it's more about the fit, we can help. Galaxy Buds3 Pro come with different-sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. If you need instructions for changing the tips, check out our guide for the Buds3 Pro tips (linked below). Check the bottom of the earbuds for directional marks. You will see an L and an R. Insert the R bud into your right ear with the R facing you. Insert the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forward and backward until the fit feels right. Find out more about how to properly wear your Galaxy Buds3 Pro by checking out the article linked below. We thank you for your feedback and are happy to have you as part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for taking the time to share your thoughts on your Galaxy Buds3 Pro. Galaxy Buds2 are pretty awesome; however, the Galaxy Buds3 Pro are packing a powerful punch. If it's more about the fit, we can help. Galaxy Buds3 Pro come with different-sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. If you need instructions for changing the tips, check out our guide for the Buds3 Pro tips (linked below). Check the bottom of the earbuds for directional marks. You will see an L and an R. Insert the R bud into your right ear with the R facing you. Insert the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forward and backward until the fit feels right. Find out more about how to properly wear your Galaxy Buds3 Pro by checking out the article linked below. We thank you for your feedback and are happy to have you as part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: ABF30
from Texas
Verified Purchase:Yes
These fit well and the sound is phenomenal. They stay charged for a long time. The case is the perfect size.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from WILMINGTon , NC
Verified Purchase:Yes
Really like the way thry feel and work. Great dounf and reliability
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Daniajose
from Las Vegas , NV
Expertise:Expert
Verified Purchase:Yes
These are great buds the quality of the sound is great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Faulty product
on October 17, 2025
Posted by: Debo
I'm so upset about these. Only reason I got these was because my buds2pro finally conked out. I only got these like 2/3 weeks ago and this past week one fell out of my ear while walking and it fell down into a grate. I've never had a problem with buds falling out. I feel like this is a faulty product. It also smelled bad, like chemicals. Such a waste of money.
Response from Samsung USBy R&R, October 23, 2025
Hey there Debo,
Thank you for sharing your experience with your Galaxy Buds3 Pro. With its new design, it takes some adjustment to find the perfect fit. The Galaxy Buds3 Pro come with different sized ear tips. The first step is to ensure you have the right size tips for your ears. You want them to fit snugly so there isn't a gap between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio quality. If you need instructions on changing the tips, check out our guide for the Buds3 Pro tips. Once you have the correct tips on your buds:
- Check the bottom of the earbuds for directional marks. You will see an L and an R.
- Insert the R bud into your right ear with the R facing you.
- Insert the L bud into your left ear with the L facing you.
- Angle the microphone on the bottom so it’s pointing towards your mouth rather than straight down.
- Adjust the buds by rotating them forward and backward until the fit feels right.
- You can also run an earbud fit test to ensure a proper fit.
More information on how to wear your Galaxy Buds3 will be linked below. Thank you for your review. We appreciate you being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy Buds3 Pro. With its new design, it takes some adjustment to find the perfect fit. The Galaxy Buds3 Pro come with different sized ear tips. The first step is to ensure you have the right size tips for your ears. You want them to fit snugly so there isn't a gap between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio quality. If you need instructions on changing the tips, check out our guide for the Buds3 Pro tips. Once you have the correct tips on your buds:
- Check the bottom of the earbuds for directional marks. You will see an L and an R.
- Insert the R bud into your right ear with the R facing you.
- Insert the L bud into your left ear with the L facing you.
- Angle the microphone on the bottom so it’s pointing towards your mouth rather than straight down.
- Adjust the buds by rotating them forward and backward until the fit feels right.
- You can also run an earbud fit test to ensure a proper fit.
More information on how to wear your Galaxy Buds3 will be linked below. Thank you for your review. We appreciate you being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
SUPER HD SOUND
on October 17, 2025
Posted by: MECHITA
[This review was collected as part of a promotion.] Will I work in a big noise inveroment and I had before this the buds 3 and It does make a big difference on the cancelation noise its great the battery lasts even more great fit I could say I got a big Upgrade
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Great headphones plagued by a simple issue
on October 17, 2025
Posted by: Jason
from Texas
Expertise:Intermediate
They are awesome headphones, great sound, good features, and even more so if you stay within the samsung ecosystem. However, im on my second pair; do not buy these for exercise or the gym. If they get the slightest bit damp they refuse to charge until you wipe them down and clean the case leads with a q-tip. I do not sweat a lot. Samsung support gives some generic response about removing debris and wiping them down. The provided ear inserts are also pretty mediocre. Would suggest buying aftermarket ones. Battery life is really good as long as the high quality audio feature isn't turned on. The noise cancelling is also solid and doesnt use a ton of battery. Headphones could be a 5/5 if it weren't for them not charging every day after the gym. Samsung support was also great about the RMA when my first pair straight stopped charging after about a year. Im putting this review at one star because im frustrated and no one at Samsung will take note of a 3 star review.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy R&R, October 23, 2025
Hi Jason,
We appreciate you taking the time to reach out and share your thoughts on your Galaxy Buds3 Pro. Your feedback is valuable to us, and we take the time to read all reviews carefully, often making adjustments based on your suggestions. We are committed to enhancing your experience, and you have our full attention.
While the Galaxy Buds3 Pro has an IP57 water resistance rating, we recommend wiping them off if they come into contact with moisture, especially the charging case. The Galaxy Buds3 Pro also offers many features, including ambient sound and active noise cancellation. With proper optimization, you can enjoy excellent sound quality throughout the day.
To ensure a comfortable fit, the Galaxy Buds3 Pro comes with three sizes of ear tips, so you can find the perfect fit for your needs. We will provide additional resources below for you to explore more about your Galaxy Buds3 Pro and everything they offer. Thank you for choosing Samsung!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
All about the Galaxy Buds3, Buds3 Pro, and Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003393/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate you taking the time to reach out and share your thoughts on your Galaxy Buds3 Pro. Your feedback is valuable to us, and we take the time to read all reviews carefully, often making adjustments based on your suggestions. We are committed to enhancing your experience, and you have our full attention.
While the Galaxy Buds3 Pro has an IP57 water resistance rating, we recommend wiping them off if they come into contact with moisture, especially the charging case. The Galaxy Buds3 Pro also offers many features, including ambient sound and active noise cancellation. With proper optimization, you can enjoy excellent sound quality throughout the day.
To ensure a comfortable fit, the Galaxy Buds3 Pro comes with three sizes of ear tips, so you can find the perfect fit for your needs. We will provide additional resources below for you to explore more about your Galaxy Buds3 Pro and everything they offer. Thank you for choosing Samsung!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
All about the Galaxy Buds3, Buds3 Pro, and Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003393/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US