Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,805 Reviews)
Rating breakdown 14,805 reviews
5 Stars
10,178
4 Stars
2,423
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Older models win
on October 23, 2025
Posted by: njaxson85
[This review was collected as part of a promotion.] I’ve been enjoying the Samsung Buds 3 Pro lately, and there’s a lot to like. First off — the sound quality is fantastic. Whether it’s music, podcasts, or ambient sounds, these buds deliver crisp highs, warm mids, and strong bass in a way that makes me want to actually use them. The connectivity is seamless too — pairing and switching between devices has been smooth and reliable, which always earns major points from me. Style-wise, they look premium: that sleek finish, subtle brand touches, elegant case. I especially like the sliding volume control on the stems — it’s intuitive, satisfying, and frankly feels high-end compared to the usual tap/multi-tap controls.
That said, there are some drawbacks. First — the ear fit. While they look good and feel okay for a while, after a longer session my ears start to hurt more than I’d expect for premium earbuds. Not terrible, but noticeable. Call quality is another weak spot: when I’m in an office setting and trying to speak quietly, the background-noise-canceling seems to interfere — people on the other end tell me I sound muffled or too quiet and I end up raising my voice to compensate in a professional setting, which I really shouldn’t have to do. Lastly — charging issues. Putting the buds into the case sometimes doesn’t register or start the charge reliably, which is annoying when you’re about to head out and rely on that extra battery.
Overall, the Buds 3 Pro deliver a compelling blend of premium sound, smart connectivity, and style
That said, there are some drawbacks. First — the ear fit. While they look good and feel okay for a while, after a longer session my ears start to hurt more than I’d expect for premium earbuds. Not terrible, but noticeable. Call quality is another weak spot: when I’m in an office setting and trying to speak quietly, the background-noise-canceling seems to interfere — people on the other end tell me I sound muffled or too quiet and I end up raising my voice to compensate in a professional setting, which I really shouldn’t have to do. Lastly — charging issues. Putting the buds into the case sometimes doesn’t register or start the charge reliably, which is annoying when you’re about to head out and rely on that extra battery.
Overall, the Buds 3 Pro deliver a compelling blend of premium sound, smart connectivity, and style
Value
3
Response from Samsung USBy R&R, October 23, 2025
Hi there njaxson85,
Thank you for sharing your thoughts on your Galaxy Buds3 Pro. It's great to hear you are satisfied with the sound quality and it meets your expectations. If your earbuds sometimes fall out, remember that the Galaxy Buds3 Pro offers different-sized ear tips. The first step is to ensure you have the correct size for your ears—tips should fit snugly without gaps, helping to prevent sound leaks and optimize audio. For instructions on changing the tips, refer to our guide linked below. After installing the correct tips: check the bottom of the earbuds for directional marks, labeled L and R. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Angle the earbuds slightly so the microphone points toward your mouth, then adjust by rotating until comfortable. See our guide below for tips on achieving the best fit. We appreciate your feedback and value you as a Samsung customer.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
Poor audio quality when using Galaxy buds to make calls
https://www.samsung.com/us/support/troubleshoot/TSG10007434/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your thoughts on your Galaxy Buds3 Pro. It's great to hear you are satisfied with the sound quality and it meets your expectations. If your earbuds sometimes fall out, remember that the Galaxy Buds3 Pro offers different-sized ear tips. The first step is to ensure you have the correct size for your ears—tips should fit snugly without gaps, helping to prevent sound leaks and optimize audio. For instructions on changing the tips, refer to our guide linked below. After installing the correct tips: check the bottom of the earbuds for directional marks, labeled L and R. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Angle the earbuds slightly so the microphone points toward your mouth, then adjust by rotating until comfortable. See our guide below for tips on achieving the best fit. We appreciate your feedback and value you as a Samsung customer.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
Poor audio quality when using Galaxy buds to make calls
https://www.samsung.com/us/support/troubleshoot/TSG10007434/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
4
They do everything great
on October 23, 2025
Posted by: AlexHHHHH
[This review was collected as part of a promotion.] I upgrade these every time a new model comes out so I can't compare to other brands as I've had Samsung buds for 3-4 generations now. Versus the previous iteration, these ones are a worse fit in terms of sound insulation and if you ever lean against a pillow or something similar, you can't do that with these ones, you could with the past ones. The battery... The ANC consumes a lot of battery, forget about being able to use them for a full 5-6 hour flight, I bring a second pair for that.. I mostly use them to travel and to work out so that works well. I'm terms of the Galaxy AI functionalities, I wish I could use them the same way I use my meta glasses, I wish I could have a conversation with my AI assistant, the translation is a bit slow to be convenient and at this point of development using the interpreter/translator app on your phone is more convenient if the goal is a conversation. No points deducted for that as I appreciate innovation. I would buy them again, I hope that next generation has more battery, I really don't care about the side lights as they consume a lot of battery if used, so use that space for more battery please. Also, I hope next generation has an improved codec.. fingers crossed
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good sound, volume, ANC, battery, and fit.
on October 23, 2025
Posted by: Woodworthaiki
[This review was collected as part of a promotion.] These earbuds have a good sound, volume, active noise canceling, battery life, and fit. Although I haven't use the AI features yet, I look forward to using them. The only thing I'm not a fan of, is how the earbuds fit into the case. It can be a little tricky to get them in. I would prefer a design that would make it very easy to place them into the case.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Way overpriced and overrated
on October 23, 2025
Posted by: Wednesday
They cost 4 times as much as Raycon buds and the battery lasts maybe a third as long. Sound is ok for music but not loud enough for me to wear and run vacuum cleaners or other machines and still be able to hear. Ridiculously overpriced
Response from Samsung USBy R&R, October 23, 2025
Hello Wednesday,
Thank you for sharing your thoughts on your Galaxy Buds3 Pro. We value your feedback as it helps us understand how our devices perform for users. We all want your earbuds' battery to last as long as you do. Here are some tips on charging, maximizing battery life, and preventing damage: store your earbuds in the charged case with the lid closed when not in use, adjust notification settings via the Galaxy Wearable app on your phone (or the Galaxy Buds app if you're on iOS), and learn more about optimizing battery life. You can also improve sound quality by changing the audio output settings in the Galaxy Wearable app. More details are linked below. We appreciate your feedback and are glad to have you as part of the Samsung community.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
Listen to music on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10002908/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your thoughts on your Galaxy Buds3 Pro. We value your feedback as it helps us understand how our devices perform for users. We all want your earbuds' battery to last as long as you do. Here are some tips on charging, maximizing battery life, and preventing damage: store your earbuds in the charged case with the lid closed when not in use, adjust notification settings via the Galaxy Wearable app on your phone (or the Galaxy Buds app if you're on iOS), and learn more about optimizing battery life. You can also improve sound quality by changing the audio output settings in the Galaxy Wearable app. More details are linked below. We appreciate your feedback and are glad to have you as part of the Samsung community.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
Listen to music on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10002908/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy them.
on October 23, 2025
Posted by: Jace
from Netherlands
Expertise:Expert
Such a bad product, they are a poor fit, and the worst of all is that they stop charging at some point.
They went for repair and came back.
Only "cleaned" it.
Wore them once and left earbud stopped charging again.
They went for repair and came back.
Only "cleaned" it.
Wore them once and left earbud stopped charging again.
Please fix your product.
Ive been using since the Earbuds 1 and 2 <- NEVER AN ISSUE.
Ive been using since the Earbuds 1 and 2 <- NEVER AN ISSUE.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy R&R, October 23, 2025
Hi Jace,
Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. We appreciate your feedback on the design and understand that fit preferences vary. Trying different tips might improve the fit. You can also refer to our guide below on how to achieve a better fit with your Galaxy Buds3 Pro. Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship. Additionally, you can opt for Samsung Care+ to extend coverage and support on eligible devices. Please contact our Samsung Support Team to explore warranty options. We are here to assist. Thank you for choosing Samsung!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. We appreciate your feedback on the design and understand that fit preferences vary. Trying different tips might improve the fit. You can also refer to our guide below on how to achieve a better fit with your Galaxy Buds3 Pro. Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship. Additionally, you can opt for Samsung Care+ to extend coverage and support on eligible devices. Please contact our Samsung Support Team to explore warranty options. We are here to assist. Thank you for choosing Samsung!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Battery Failure
on October 22, 2025
Posted by: Marquez
from New York
Expertise:Expert
I got them at release and recently I've been having trouble with the right earbud not charging and Samsung doesn't want to do anything about
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
4
Response from Samsung USBy R&R, October 23, 2025
Hey Marquez,
Thank you for sharing your experience with your Galaxy Buds3 Pro. We want to let you know that we are here to help. If your right earbud isn't charging after ensuring it is properly placed in the charging case, using an authentic Samsung charger, and checking the Galaxy Wearable app for software updates, and if all those concerns have been addressed, please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. Please contact our Samsung Support Team to discuss warranty options. We are here to assist you. Thank you for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Thank you for sharing your experience with your Galaxy Buds3 Pro. We want to let you know that we are here to help. If your right earbud isn't charging after ensuring it is properly placed in the charging case, using an authentic Samsung charger, and checking the Galaxy Wearable app for software updates, and if all those concerns have been addressed, please note that Samsung products are covered against manufacturing defects in materials and workmanship for a limited 12-month warranty period, as specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. Please contact our Samsung Support Team to discuss warranty options. We are here to assist you. Thank you for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Tina
from Las Vegas,NV
Expertise:Intermediate
Verified Purchase:Yes
I have average size ears. I tried all the sizes of the silicone but the actual earpiece hurts the top inner part of my ear. All the other features of these are great. Just wish they were a little more comfortable.
Features
5
Performance
5
Design
3
Value
4
Response from Samsung USBy R&R, October 23, 2025
Hello Tina,
Thanks for sharing how your Galaxy Buds3 Pro are fitting. We know that proper fit is essential for a comfortable wearing experience and optimal sound quality. The earbuds come with various sized ear tips, so first, check that you're using the correct size. They should fit snugly without any gaps between your ear and the tip to prevent sound leaks and deliver the best audio. If you need help changing the tips or want to explore other sizes, contact our Samsung Support Team. We value your feedback and appreciate your choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thanks for sharing how your Galaxy Buds3 Pro are fitting. We know that proper fit is essential for a comfortable wearing experience and optimal sound quality. The earbuds come with various sized ear tips, so first, check that you're using the correct size. They should fit snugly without any gaps between your ear and the tip to prevent sound leaks and deliver the best audio. If you need help changing the tips or want to explore other sizes, contact our Samsung Support Team. We value your feedback and appreciate your choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
How to change the tips on your Galaxy Buds3 Pro or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003496/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Pain
on October 22, 2025
Posted by: Try4ad
Expertise:Beginner
Very nice features and sometimes the ai won't even budge forreal i literally had to scream also these buds hurts my ear cartilage so BADDD like I'm in severe pain
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
2
Response from Samsung USBy R&R, October 23, 2025
Hello Try4ad,
Thank you for sharing your experience with your Galaxy Buds3 Pro. First and foremost, the Galaxy Buds3 Pro design is intended to allow for a comfortable fit in your ear. We recommend refraining from continuous use if they are causing you pain. Additionally, if the fit is not suiting your ears, you can change the tips to achieve a better fit. Ear shape matters, and it is essential to find an earbud that fits your preferences.
When using features that require speaking into the earbuds, please ensure the microphone is positioned correctly to capture your voice. For more information on how to adjust your earbuds for optimal speaking performance, please refer to the link provided below. We thank you for your review. Thank you for being a part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Thank you for sharing your experience with your Galaxy Buds3 Pro. First and foremost, the Galaxy Buds3 Pro design is intended to allow for a comfortable fit in your ear. We recommend refraining from continuous use if they are causing you pain. Additionally, if the fit is not suiting your ears, you can change the tips to achieve a better fit. Ear shape matters, and it is essential to find an earbud that fits your preferences.
When using features that require speaking into the earbuds, please ensure the microphone is positioned correctly to capture your voice. For more information on how to adjust your earbuds for optimal speaking performance, please refer to the link provided below. We thank you for your review. Thank you for being a part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US