Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
No warranty if the case burns
on November 14, 2025
Posted by: Andres
from Chicago
Expertise:Expert
Comparing them with the buds 2 pro. They feel cheap. The buds 2 pro felt solid and never had issues.
While this one's sounds is ok, there is no big difference, in fact they feel flat.
My charging case burnt and I had to disposed, yet samsung Specialty claims refused to replace it. So if the product is a total loss, you will have to find a way to send the burnt remains. Maybe I should had posted only to make it viral but I dont have time for that.
While this one's sounds is ok, there is no big difference, in fact they feel flat.
My charging case burnt and I had to disposed, yet samsung Specialty claims refused to replace it. So if the product is a total loss, you will have to find a way to send the burnt remains. Maybe I should had posted only to make it viral but I dont have time for that.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R, November 18, 2025
Hello Andres,
Thank you for providing such a detailed comparison between your Buds2 Pro and the Buds3 Pro. You clearly understand the Galaxy ecosystem well, which makes your perspective especially valuable. The Buds3 Pro are designed with a lightweight build and a balanced sound profile, which can feel different from earlier models that emphasized a more insulated fit. Your experience highlights areas where the Buds3 Pro didn’t match the solid feel you expected based on previous use. Your feedback about the charging case is also important. The case is built to support everyday charging within a compact design, and hearing about your experience helps us better understand where the support or follow-up process may not have met your expectations. Based on your feedback and experience, we recommend that you follow up with our Samsung Support Team for warranty options and further assistance. We appreciate the time you took to share your experience. Thank you for being a valued Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for providing such a detailed comparison between your Buds2 Pro and the Buds3 Pro. You clearly understand the Galaxy ecosystem well, which makes your perspective especially valuable. The Buds3 Pro are designed with a lightweight build and a balanced sound profile, which can feel different from earlier models that emphasized a more insulated fit. Your experience highlights areas where the Buds3 Pro didn’t match the solid feel you expected based on previous use. Your feedback about the charging case is also important. The case is built to support everyday charging within a compact design, and hearing about your experience helps us better understand where the support or follow-up process may not have met your expectations. Based on your feedback and experience, we recommend that you follow up with our Samsung Support Team for warranty options and further assistance. We appreciate the time you took to share your experience. Thank you for being a valued Samsung customer.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Biggest pieces of trash
on November 14, 2025
Posted by: Frank
from Fontana CA
Expertise:Expert
These are the biggest pieces of crp I have ever owned. Already have gone through 3 pairs and they all have same issues, problems connecting, problems charging and audio cutting in and out. The original buds were so much better. I can't wait for you guys to make a new Gen so I can throw these in the trash, might just do a new brand all together. Straight garbage headphones.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, November 14, 2025
Hi Frank,
Thanks for sharing your detailed experience with the Galaxy Buds3 Pro. It sounds like you’ve encountered concerns with pairing interruptions, audio quality, and charging—features that should work smoothly. The Buds3 Pro are designed to deliver stable connectivity, clear sound, and easy auto-switching between devices, so when that doesn’t happen, it’s understandable to be disappointed. Samsung offers a 12-month warranty covering manufacturing defects, giving you confidence that your investment is protected during this period. If you need further help, contact our Samsung support team. We're here to assist. We appreciate your feedback. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your detailed experience with the Galaxy Buds3 Pro. It sounds like you’ve encountered concerns with pairing interruptions, audio quality, and charging—features that should work smoothly. The Buds3 Pro are designed to deliver stable connectivity, clear sound, and easy auto-switching between devices, so when that doesn’t happen, it’s understandable to be disappointed. Samsung offers a 12-month warranty covering manufacturing defects, giving you confidence that your investment is protected during this period. If you need further help, contact our Samsung support team. We're here to assist. We appreciate your feedback. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great sound
on November 14, 2025
Posted by: Papichulo
[This review was collected as part of a promotion.] Theses Galaxy buds are very stylish depending on the color you choose and are made from high quality materials. But the best thing i love about theses buds is the battery life and the sound quality which is very good compared to other brands in this price range.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Quite powerful and functional
on November 13, 2025
Posted by: SPenEnjoyer
[This review was collected as part of a promotion.] That tablet is very sturdy and looks great. I really like using S Pen provided to navigate and draw. It also has Galaxy AI features, but i rarely need them. My main complaints are it sometimes drops internet connection for no reason which can be annoying.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good
on November 13, 2025
Posted by: Buddyman
[This review was collected as part of a promotion.] I use them for calls, meditation and in the gym. Noise cancelling is decent and sound too. Was hard to get good fit initially but i swapped for larger caps that they provided and it got good. Only wish software was easier to use and that there were better tracking options in case you misplace them.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Loose FIT AND short BATTERY life
on November 13, 2025
Posted by: Shanshan
[This review was collected as part of a promotion.] I use my earbuds for general purpose calls, social media occasionally viewing a movie. The buds doesn't fit quite well in the ear a slips out easily. The battery life is also short for the first 2 months after purchase I could get 6hrs usage before battery dies now its before 3hrs usage. Galaxy AI may not be able to assist the fit but if possible the usage life of the earbuds need to be extended.
Value
3
Response from Samsung USBy R&R, November 14, 2025
Hiya Shanshan,
Thanks for sharing how the Buds3 Pro have been working for you. I appreciate hearing about how often you use them for calls, movies, and everyday listening. It’s great to know they’ve been reliable across different types of content. Your feedback on the fit and your battery expectations is very helpful, especially for those who depend on their earbuds for extended periods. The Buds3 Pro are designed to deliver a balanced listening experience with clear sound, and your notes show how real-world use can vary from person to person based on fit and daily habits. Thanks for being part of the Samsung audio community. your experience truly helps shape the future of Galaxy sound.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing how the Buds3 Pro have been working for you. I appreciate hearing about how often you use them for calls, movies, and everyday listening. It’s great to know they’ve been reliable across different types of content. Your feedback on the fit and your battery expectations is very helpful, especially for those who depend on their earbuds for extended periods. The Buds3 Pro are designed to deliver a balanced listening experience with clear sound, and your notes show how real-world use can vary from person to person based on fit and daily habits. Thanks for being part of the Samsung audio community. your experience truly helps shape the future of Galaxy sound.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love the hands free commands and the new design!
on November 13, 2025
Posted by: Guardman
[This review was collected as part of a promotion.] I bought my Galaxy buds 3 pros about a month ago and I can't stop myself from using them. The audio quality is amazing and is clear. You have all sorts of ways to customize your audio. The hands free commands features is very convenient! Sometimes I can't grab the earbuds stem so commanding it without having to touch it is a game changer! The design of the earbud is perfect for my ears. Overall it is a solid and very well thought out product and well worth the price!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sounds quality
on November 13, 2025
Posted by: chuck72713
[This review was collected as part of a promotion.] Use my Buds daily for work to conduct virtual calls. Never hear complaints about sound quality. Comfortable for all day wear and great battery life.
Value
5
Written by a customer while visiting Samsung US