Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,804 Reviews)
Rating breakdown 14,804 reviews
5 Stars
10,178
4 Stars
2,422
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Utsav
Expertise:Expert
Verified Purchase:Yes
Much better than previous generations and accurate in spatial sound.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Highly and Pleasantly Surprised
on November 15, 2025
Posted by: Dahake
[This review was collected as part of a promotion.] Let me just start by saying I was committed to using a pair of Jabra Wireless Earbuds I bought a few years back and I was not going to buy any new ones. I was convinced they had the perfect quality of sound I needed and that was that. But these Wireless Buds came into my life and changed that. Not only do they look great but they sound amazing. The noise canceling is great too! I am amazed by the customizability of the earphones through Samsung's software and I'm still discovering features. I am very satisfied with these earphones and I'm glad I took a chance on them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Headphones Satisfied with the quality Good! Thank
on November 15, 2025
Posted by: Dmitrii
Verified Purchase:Yes
Headphones Satisfied with the quality Good! Thank you!
Written by a customer while visiting Samsung US
Customer Rating
5
Good product
on November 15, 2025
Posted by: Timeless
[This review was collected as part of a promotion.] The buds are pretty good definitely the best so far, the audio quality is nice the noise cancelling is pretty good the design is nice that case is nice it's overall nice.
Value
5
Written by a customer while visiting Samsung US
Posted by: Jewell
from Ft Lauderdale
Expertise:Beginner
Verified Purchase:Yes
"Bit of a challenge to execute the different "touches" for different commands
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Charger Case
on November 14, 2025
Posted by: Bsanti00
Earbuds have great sound quality and battery life. They connect quickly to your phone and do very well to block outside noise. The Earbuds are comfortable even after a couple hours of use.
Biggest flaw is the charger Case. This is now my 2nd pair and both cases just never worked properly. Even though the earbuds and Case were both dry and clean, the charger Case just wouldn't charge my earbuds.
Biggest flaw is the charger Case. This is now my 2nd pair and both cases just never worked properly. Even though the earbuds and Case were both dry and clean, the charger Case just wouldn't charge my earbuds.
Response from Samsung USBy R&R, November 18, 2025
Hello Bsanti00,
It’s wonderful to hear that you enjoy the sound quality, comfort, and noise reduction of the Galaxy Buds3 Pro; these are precisely their intended features. Your insights about the charging case offer valuable context. The case is designed to be a dependable power source, enabling long listening sessions and quick transitions during the day. Your experience indicates that the connection wasn’t always stable, and we take this seriously as we work to enhance the overall Buds series. We appreciate your balanced feedback on what works well and what could be improved. Thank you for being a loyal Samsung customer!
-Ty
Samsung Support
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It’s wonderful to hear that you enjoy the sound quality, comfort, and noise reduction of the Galaxy Buds3 Pro; these are precisely their intended features. Your insights about the charging case offer valuable context. The case is designed to be a dependable power source, enabling long listening sessions and quick transitions during the day. Your experience indicates that the connection wasn’t always stable, and we take this seriously as we work to enhance the overall Buds series. We appreciate your balanced feedback on what works well and what could be improved. Thank you for being a loyal Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Poor Phone Call Sound
on November 14, 2025
Posted by: PLee
from California
Expertise:Intermediate
These are the worst earbuds I have ever owned. People constantly complain that they cannot hear me and I have changed and tested all the different settings. I have called support three times and each time the call dropped after spending 15 minutes trying to troubleshoot.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, November 18, 2025
Hey there PLee
Thank you for sharing your experience with call performance. The Galaxy Buds3 Pro feature multiple microphones and advanced voice pickup technology to deliver clear, natural calls daily. Your insights offer valuable perspectives on how this experience felt for you. Call clarity is essential for users relying on their earbuds for communication all day. Your voice remains clear during calls on your Samsung earbuds, even in noisy settings. Each earbud has an internal microphone plus two external microphones working together to reduce noise. The internal mic helps you hear more clearly by filtering ambient noise, while the external mics focus on your voice to ensure clarity without interruption. If others can’t hear you well, try adjusting the earbuds or checking the microphone volume to avoid muting. Remember that call audio might transmit on the phone if the earbuds aren’t worn properly. Besides updating your Galaxy Buds through the Galaxy Wearable app, consult the link below for additional troubleshooting to ensure your microphone works correctly. Your thorough testing and patience show your commitment to optimizing your device. For more help, contact Samsung Support. Your feedback contributes to improving and designing future Buds with high standards for audio and call quality. Thanks again for your support of Samsung!
Use call features on your Samsung galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001317/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with call performance. The Galaxy Buds3 Pro feature multiple microphones and advanced voice pickup technology to deliver clear, natural calls daily. Your insights offer valuable perspectives on how this experience felt for you. Call clarity is essential for users relying on their earbuds for communication all day. Your voice remains clear during calls on your Samsung earbuds, even in noisy settings. Each earbud has an internal microphone plus two external microphones working together to reduce noise. The internal mic helps you hear more clearly by filtering ambient noise, while the external mics focus on your voice to ensure clarity without interruption. If others can’t hear you well, try adjusting the earbuds or checking the microphone volume to avoid muting. Remember that call audio might transmit on the phone if the earbuds aren’t worn properly. Besides updating your Galaxy Buds through the Galaxy Wearable app, consult the link below for additional troubleshooting to ensure your microphone works correctly. Your thorough testing and patience show your commitment to optimizing your device. For more help, contact Samsung Support. Your feedback contributes to improving and designing future Buds with high standards for audio and call quality. Thanks again for your support of Samsung!
Use call features on your Samsung galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001317/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Not impressed
from California
Expertise:Intermediate
Verified Purchase:Yes
I got my buds 3 because I was going on a trip to Japan and wanted them for the live translations its being advertised about. Needless to say I was very disappointed in how it works. It's not actually as easy as the advertisement makes it seem. You still have to press the talk option and hold the phone close to whoever is speaking. It doesn't catch all words and some of the words were translated wrong.
If you're debating on getting the buds 3 especially for the live translations I would recommend you do your research before spending $$$ on these buds 3. As for the buds 3 themselves they work like previous buds. They still slip off your ear especially if you're chewing gum or talking a lot.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R, November 18, 2025
Hello there,
Thank you for sharing your experience with the Galaxy Buds3 Pro. These earbuds are designed to enhance travel, communication, and entertainment, featuring tools like live translation that are part of the expanding Galaxy AI ecosystem. The Galaxy Buds3 series allows real-time conversation translation in multiple languages through Galaxy AI. Using the Interpreter app, you can listen to ongoing conversations or lectures and receive quick translations directly in your ears. The app also provides a text transcript alongside the translation. For more tips on using live translation smoothly, please check the link below. Your feedback helps us identify areas where the experience might feel more manual than expected. Regarding fit, since ear shapes and comfort preferences vary, your insights help us improve future designs for a secure and comfortable fit during conversations, movement, or extended listening. A second link below offers guidance on achieving the right fit with your Galaxy Buds3. We appreciate your feedback from your trip and thank you for choosing Samsung.
Using Galaxy AI features with your Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003613/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Buds3 Pro. These earbuds are designed to enhance travel, communication, and entertainment, featuring tools like live translation that are part of the expanding Galaxy AI ecosystem. The Galaxy Buds3 series allows real-time conversation translation in multiple languages through Galaxy AI. Using the Interpreter app, you can listen to ongoing conversations or lectures and receive quick translations directly in your ears. The app also provides a text transcript alongside the translation. For more tips on using live translation smoothly, please check the link below. Your feedback helps us identify areas where the experience might feel more manual than expected. Regarding fit, since ear shapes and comfort preferences vary, your insights help us improve future designs for a secure and comfortable fit during conversations, movement, or extended listening. A second link below offers guidance on achieving the right fit with your Galaxy Buds3. We appreciate your feedback from your trip and thank you for choosing Samsung.
Using Galaxy AI features with your Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003613/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US